Sales Quality Assurance
Resume:
Dear Hiring Manager,
Please note that I am very interested in the Field Service Tech position. I am currently
locate in Lakeland FL. Willing to travel up to 100%. My ability to speak and write fluent
English and Spanish has been the key to many satisfied customers in my passed Parts
Sales Job. Also, my strong problems solving skills and customer relationship is what
makes me work competently at all times even in extremely stressful situation.
In addition, I am pro-active, highly qualified, and self-motivated professional with a
history of cultivating and maintaining win/win relationship. I can communicate easily
with both sales staff and clients/customers while attempting to achieve a common goal,
and would like to highlight my key accomplishment, but not limited to the following.
A track record of consistent successful sales and marketing by developing a
•
recommended Spare Parts list catalog which offers a quick and easy way for
customers to identify and order the correct parts for a specific machine family,
which generate over $200,000 in parts on my first year.
Capture new equipment leads which later become an order.
•
Secondly, I recommended the acquisition of Customer Relationship Management
•
software for more efficient approach in maintaining and creating relationships
with our customer base.
Currently developing and maintaining relationship with key customers,
•
Currently contacting dealers to embrace service such as new updated parts,
•
training seminars and developed strategies that result in profit growth.
Proactively promote sales of new aftermarket parts by sending information to our
•
customers using CRM Sales Force software
Acted as primary liaison with over 1000 clients worldwide through dealers and
•
reps in Asia, South and Central America, maintaining daily contact to resolve
concerns, facilitate communication, and ensure satisfaction.
As a sales professional, I feel that my biggest strengths are my ability to grow revenue
and keep our current customers happy by building and maintain customer’s
relationships.
I appreciate the time you have taken to read this letter and to review the resume that
follows. Please feel free to call me at 608-***-**** so we can arrange a meeting at
any time that fits your busy schedule.
Sincerely,
Christian Lopez
CHRISTIAN A. LOPEZ
3589 Lazy Lake Dr N
Christian Lopez Page 2
Lakeland, FL 33801
608-***-**** cell
*************@*******.***
Motivated Culturally Aware Bilingual Personable
PROFESSIONAL OBJECTIVES
WISH TO OBTAIN A CHALLENGING FIELD SERVICE TECH POSITION THAT WILL ENABLE ME TO USE MY
COMMUNICATION, PROCESS OF IMPROVEMENT, PURCHASING AND PROCUREMENT BACKGROUND, SALES,
RELATIONSHIPS, STRONG ANALYTICAL AND NEGOTIATION SKILLS TO CONTRIBUTE TOWARDS THE GROWTH AND
DEVELOPMENT OF THE ORGANIZATION.
QUALIFICATION SUMMARY
CONDUCTED QUARTERLY, HALF AND YEAR END REVIEWS WITH TOP CUSTOMERS’ ACCOUNTS. PROVIDE AFTER SALES
PARTS MARKETING AND TECHNICAL CONSULTING TO ASSIST MATRIX PACKAGING MACHINERY REPS IN
MAXIMIZING THE PROFITABILITY OF OUR REPS AND THE COMPANY. MAINTAIN CONSISTENT CONTACT AND
IMPROVE RELATIONSHIP WITH CUSTOMER DECISION MAKERS.
CORE COMPETENCIES
Project/program management Problem resolution and mediation
Scheduling and strategic planning International business
Root cause analysis Customer service
Fluent in Spanish and English Quality tools and protocol
Microsoft Word, Excel, PowerPoint, Communication and leadership skills
Outlook Skype technologies
Attention to detail SAP-CRM
EDUCATION
Bachelor of Arts – International Studies with emphasis in public diplomacy (GPA 3.1) May 2007
University of Wisconsin – Whitewater
Language and Culture classes – Universidad CESINE, Santander, Spain, summer 2006
Associates Degree, University of Wisconsin – Rock County, Janesville, WI, May 2005
PROFESSIONAL EXPERIENCE
ABM ALUMINUM INC 01/2014 - Present
Sales and Marketing Specialist
Responsible for develop and maintain customers.
Coordinate and expedite construction material to customers
Constantly contact customers by phone and email.
Preparing home improvements proposal, new home additions.
Coordinate projects with contractors and subcontractors.
Purchase material and expedite to customer site.
Measure and submit concrete decorations proposals.
MATRIX PACKAGING MACHINERY 09/2012- 01/2014
Aftermarket Parts Sales Manager
Christian Lopez Page 2
Responsible for evaluating, coordinating, product forecasting, and implementing new and
improved aftermarket parts support, service training, and equipment service programs throughout
the US, Asia and Latin America by achieving sales and profits targets for aftermarket parts.
• Planning, developing, implementing and coordinating the aftermarket parts sales and marketing
strategy for domestic and international markets including advertising, promotional training or
product information and sales programs.
• Develop an Upgrade Retrofit Kits for our customer base, which generated over $200,000 in
profits.
• Create a 10 pages parts catalog for our customer.
• I monitor and learn market area information and communicate information to Sales Mgr.
• Technical experience in an OEM and aftermarket business.
• Trains end users and product application and utilization.
• Helps customers with their warranty issues and give them technical support on Matrix Packaging
Equipment.
• Support International sales department when Sales Manager is out the office along with sales
assistants by talking and translating information from Spanish to English.
• Updated over 1000 current customers into our CRM database.
• I identify and build strong and sustainable relationships with existing and new customers
• I established communication with over one thousand customers worldwide.
• Design and implement new and bilingual improved equipment service programs, provide tools
and training throughout the region.
• Ensure the achievement of company objectives through developing new business and winning
new spare parts, ongoing service programs and retrofitting.
• Assist our Reps, Dealers in Central and South America with translating important maintenance
documents required by end users.
• Builds relationships with decision makers and at all levels of customer contacts understanding of
customer needs, problems and systems in order to provide complete aftermarket parts solution.
• Travel to customer site to help with their machine problems.
• Analyze service and parts department performance and promotional activity.
• Provides input and assistance to other functional areas including Quality, Service and Safety in
order to improve processes and customer satisfaction levels.
TALGO AMERICA, Milwaukee, WI 11/2010 – 07/2012
Manufacture a complete line of high speed trains for the North American rail transportation system.
Purchasing/Procurement Specialist
Responsible for all mechanical material and equipment needs for the assembly operations of the
trains; including purchasing, controlling inventory, overseeing operations, and maintaining an
accurate delivery schedule.
• Process purchase requisitions and place orders with suppliers based on MRP requirements.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
for a project.
• Assist on estimating purchasing materials for an important project.
• Process and track purchase orders and expedite products to fulfill manufacturing process.
• Possess strong presentation skills with ability to communicate technical applications clearly and
accurately.
• Research multiple sources for supplies, evaluated proposals, and negotiated contracts.
• Respond to supplier inquiries about order status, changes, or cancellations.
Christian Lopez Page 2
• Provided project management and coordination of internal resources to ensure deliverable.
• Purchase a variety of commodities, including hydraulic and pneumatic valves, electrical
components, mechanical equipment, and machine parts.
• Process quality/invoice related issues (RMA's, NCR's, rework, scrap, billing errors) on a timely
basis.
• Act as the department liaison officer and coordinate and communicate projects and project
designs with management and other personnel.
• Routinely meet with suppliers and drive process solutions that will improve performance
throughout the supply chain.
• Assist the quality assurance department by gathering requested information for first ISO audit
competition.
• Ability to communicate with all levels within the organization.
• Knowledge of ERP systems such as SAP.
Q.A Engineer Talgo
November 2010 – April 2011 (6 months)
• Perform receiving and in house dimensional inspections.
• Performs in house calibration of measuring and test equipment and manages the calibration
system.
• Assists with quality assurance processes which are consistent with corporate policies, goals and
ISO 9001:2008.
• Interprets engineering drawings, technical papers, and related documentation and implements
them into process.
• Performs receiving and in-process inspection utilizing measuring equipment, such as
micrometers, calipers, etc.
• Performs supplier surveys and re-qualification audits.
• Reviews and resolves quality concerns identified by suppliers or Talgo.
• Implements ongoing quality improvement processes working with interdepartmental teams.
• Provides effective communication regarding issues, objectives, initiatives and performance to
plan.
• Performs internal quality assurance and safety audits.
• Initiates and ensures compliance with corrective and preventive action plans.
• Prepares reports and other documentation required by customer and regulatory agencies relative
to the Quality Assurance and Safety Programs.
• Provides training on quality assurance and safety programs.
• Documents and conveys customer complaints and surveys. Initiates correction actions as
required.
• Follows and supports all safety standards and practices required by State, Customer, and Talgo,
Inc.
• Enters data into the site computer management program (SAP / Maximo).
PROFESSIONAL POWER PRODUCTS, Darien, WI 10/2009 – 11/2010
Manufacture a complete line of custom enclosures, UL tanks, load banks, control panels and switchgear for industrial,
commercial and utility applications.
Christian Lopez Page 2
Shipping and Receiving Lead Supervisor
Supervised daily inventory control operations to ensure high inventory accuracy and efficient
operations.
• Safety and Quality train a cross functional team of employees.
• Ability to make Decisions.
• Interpreted engineering drawings.
• Communicated quality issues to supervisor and QA department.
• Drafted practical work instruction for the department and train personal.
• Recommended and developed new entering packing slip information to reduce time.
• Responded to customers regarding inquiries as needed.
• Worked with engineering to evaluate best and secure transportation methods.
• Participated in the development of approaches and designs.
• Performed internal audits.
• Followed and supported all safety procedure.
• Basic understanding of Visual Manufacturing software.
• Updated customer contacts information files.
• Understand conforming and nonconforming material control report.
VEYANCE TECHNOLOGIES, Sun Prairie, WI 11/2008 – 2/2009
An ISO 9001 and TS-16949 automotive hose manufacturing facility that downsized due to economic forces.
Q.A. Engineer
Hired as a liaison for international customers in order to resolve quality concerns. Quickly
mastered key automotive quality tools, protocol, and organization to effectively contribute to
significant department projects.
• Proactively contacted each assigned customer immediately after completing training to provide
them with channel to communicate their quality concerns and to convey commitment of support.
• Tool calibration and control documentation.
• Receiving inspection.
• Prepare reports relative to Quality Assurance.
• Data analysis in Microsoft Excel.
• Capability studies.
• Tube depth, ID, OD Micrometers.
• Digital and dial calipers.
• Passes or fails inspection plug pin Go-No Go gages.
• Corrective of action methodology 8Ds for problem solving.
• Conducted phone conferences with key customers and worked with engineers to investigate root
cause for each customer concern, implement effective corrective actions and develop control
plans.
• Resolved order-filling quality issue by adding picture of hose in addition to shipping label.
GUARANTY BANK, Stoughton, WI 12/2007 – 10/2008
A full service retail bank headquartered in Milwaukee, WI with over 175 offices in five states including Wisconsin,
Illinois, Michigan, Minnesota, and Georgia.
Personal Banker
Acted as representative for the bank to current and prospective customers, at community outreach
events, and as a referral contact person for builders and realtors. Opened new personal and
business accounts, and identified opportunities to cross-sell bank products.
• Supervised sales associates.
• Developed new clients from referrals and created new relationships for mortgage referrals.
Christian Lopez Page 2
• Strong presentation, planning, organization, and follow-up skills.
• Knowledge of account management, marketing and financial services.
SPECIAL TRAINING
First Aid and CPR Certification
Six Sigma
ISO 9001 Training Certificate
Contact this candidate