Great customer service, Expert network admin
Resume:
Samuel S. Cuevas
South Ozone Park NY, 11420
******.*.******@*****.***
Summary
Seven Plus years of network and computer systems experience. CompTIA Security+ certified. Top
Secret Security clearance (renewed and valid until Oct. 2018). Past work responsibilities included the
operation and maintenance of six servers, six switches and over 200 workstations and ensured peak
network performance and security on classified and unclassified systems under difficult circumstances.
Able to think critically in a high pressure environment, well-organized and efficient, quick to learn
procedures and methods, honest and friendly. I provide great customer service with excellent
communication skills.
Experience
US Navy Active Duty / US Navy Reserve San Diego, Ca / Bronx, NY
Active Duty Dates: Dec. 2007 to Dec. 2011
Information system technician (IT)
Reserve Dates: Dec. 2011 to Present
Through meticulous attention to detail was able to successfully and securely manage unclassified as
well as classified networks on board US Navy ships.
Maintain and administer computer networks and all related computing environments including
computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and
replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks, and to
coordinate computer network access and use.
Load computer tapes and disks, and install software and printer paper or forms.
Configure and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine
where changes will need to be made in the future.
Confer with network users about how to solve existing system problems.
Peoples Computer Services, I nc. Brooklyn, NY
Network Systems Administrator May 2013 to Jan. 2014
Converse with customers to determine details of equipment problems.
Reassemble machines after making repairs or replacing parts.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Install and configure new equipment, including operating software or peripheral equipment.
Analyzed equipment performance records in order to determine the need for repair and replacement.
Planned, coordinated, and implemented network security measures in order to protect data,
software, and hardware.
Coordinated with vendors and with company personnel in order to facilitate purchases.
Maintained an inventory of parts for emergency repairs.
Samuel S. Cuevas Page 2
Diagnosed hardware and software problems, and replaced defective components.
Recommended changes to improve systems and network configurations, and determined hardware
and software requirements related to such changes.
Monitored network performance in order to determine whether adjustments needed to be made, and
to determine where changes will need to be made in the future.
Created VPN connections for users to connect to work from home as well as securely connected
tablets and phones to network.
Troubleshot and resolved workstation issues remotely using VPN, RDP, LogMeIn, Join.Me, and
Pocket cloud.
Created virtual machines using Hyper-V and VM Ware. Joined virtual machines to server for
numerous uses and capabilities.
Removed viruses from workstations when infected and prevented spread to servers.
Repaired servers when issues arose quickly and efficiently to limit server and customer down time.
Security Clearance
Top Secret Security clearance (Expires Oct. 2018)
Qualifications
Certifications: CompTIA Security+
Technical Strengths: VPN connections, workstation repairs, cisco routers and switches
Operating Systems: UNIX, Linux, Windows NT/2000/XP/2K3/Vista/7/8.1, Mac OS, Windows
server 2003/ SBS 2003/2008/2012
Programming Languages: SQL, HTML, CSS, C++, Java
Software Applications: MS Office 97/2003/2007/2010/2013, Windows 2003/2008
Active Directory, Exchange 2003/2007/2010, Symantec BackupExec/Ghost/Anti-Virus
Education
Benjamin N. Cardozo High School Queens, New York
High School Diploma 2003
Additional Training
Information systems technician School "Navy A school"
Journeyman-Networking core School "Navy C school"
Military Awards
Navy and Marine Corps Achievement Medal
Enlisted Surface Warfare Specialist
References: Available upon request
Contact this candidate