Customer Service Sales

Emmanuel Alvarez

**** ****** ****, *** ***** * 949-***-****

********.*******.*@*****.***

* ***** ** ********** ** Customer service, Sales and Training with Teleperformance,

Sutherland, Soriana and Roma

3 year of experience as a Cashier, Clean-up and Drive thru assistance in Burger King,

Winco and Bajamar Golf Resort

Ability to multi-task and prioritize in a fast paced, changing environment

Exhibit strong drive for results and success

Convey a sense of urgency to achieve outcomes and exceed expectations

Persist despite obstacles, setbacks and competing influences

Self-motivating and self-directing

Experience in business trips attending potential clients.

Excellent people skills and ability to work with all types of people

Bilingual English and Spanish

Professional Experience

Farmacia Roma

Drug sales advisor/Cashier, 04/2013 to 02/2014

Sales Advisor – Handling prescriptions, Inventory of pharmaceutical products and re-stocking

products.

Cashier - – Customer service and satisfaction on selling services.

SORIANA

Cashier/Auxiliar B Pharmacy, 04/2012 to 04/2013

Cashier – Customer service and satisfaction on selling services.

Auxiliar B – Handling prescriptions, Inventory of pharmaceutical products and re-stocking our

products.

Sutherland Global Services

Support Agent, 01/2011 to 12/2011

Technical support- Provide professional assistance to valued customers

Billing- Ensure customer satisfaction and comprehension of billing issues

Sales- Consult with clients to provide solutions from the company

Training New Employees- Help new employees understand the inner workings of the computer

software and exemplary service skills

Quality Assurance- Audit, provide feedback, and improve quality of employees

One of five employees chosen out of 300 agents to be a team leader to represent the company on

a important business trip, to acquire contract and create new methods to make customer service

processes more efficient and satisfactory

Teleperformance

Agent, 01/2010 to 01/2011

Technical support- Provide professional assistance to valued customers

Billing- Ensure customer satisfaction and comprehension of billing issues

Sales- Consult with clients to provide solutions from the company

CENTRO BACHILLERATO TECHNOLOGICO EH INDUSTRIAL

Ensenada, B.C. Mexico

Diploma, Emphasis in Mathematics and Computer Programming

REFERENCES

Hoang Nguyen Phone Number: 714-***-****

Osbaldo Noeggerath Phone Number: 949-***-****

Luis Guerrero Phone Number: 949-***-****

Contact this candidate