Customer Service Manager

Richard Olson

*** ******* ******

Evanston, IL **202

Home: 847-***-**** / Email: **********@***.***

Objective

Seeking a challenging position that will enable me to use prior knowledge

while continuing to develop skills and experience in the field of

Information Technology.

Professional Experience

1996 - 2008 Software/Hardware Repair Specialist

Identatronics, Elk Grove Village, IL

. Perform repairs on plastic card printers, cameras, and

computers;

. Ensure exceptional customer and dealer services transpire with

regard to software or hardware assistance and repair;

. Complete warranty and billable services for dealers and

customers;

. Execute return process of warranty parts to ensure proper paper

trails and credits;

. Conduct User Acceptance Testing of software prior to customer

and dealer releases;

. Test functionality of hardware to ensure software

compatibility;

. Carry out testing of card readers, door access controllers,

time clocks, cameras, and printers prior to market release;

. Troubleshoot various software and hardware issues;

. Possess strong communication, customer service and

organizational skills, which increased customer satisfaction from 85%

to 98% and realized 100% on-time delivery of assigned

projects.

1985 - 1996

Walgreens, Inc., Chicago, IL

Held various positions at Walgreens locations throughout the Chicago area

up to and including Assistant Manager and Manager-in-Training.

. Partner with Store Manager on profitability of products, store

condition, internal shrink, and inventory control;

. Schedule and train employees, monitor employee performance,

verify employee cash counts, and conduct daily and nightly safe

counts;

. Order products for the store, set up seasonal aisle, validate

customer refunds, and resolve customer concerns.

Education

Evanston Township High School

Evanston, IL

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