Experience Summary:

I am an experienced Netcool Architect and Project Lead, involved in both

technical aspects and project management. I offer over 11 years of Netcool

Suite training and experience, and over 6 years of network technology

experience, architecting and development. My project experience includes

over 6 years of working with core Linux/Unix, and over 10 years of network

technology, including development. My Linux/Unix OS experience includes,

Solaris, Red Hat, Fedora, and Centos along with various forms of scripting

and Perl development. Extensively worked on Linux/Unix platform and all

required various forms of platform development. The software used in all

projects was IBM Tivoli Netcool suite. Major Clients Include AT&T,

Countrywide, Indy Mac, Washington Mutual, Ameriprise, Motorola, Disney,

ACS, U.S. Cellular Deltacom, Zurich, Spirit, Texas A&M, Covad, Savvis, NCR,

Calence, Northwestel, EDS, Cricket, Northwest Medical Hospital. Aetna,

Sprint, Parago, Nationwide Insurance, Telus, nTelos, HiTEL, Hydro Quebec,

GoGo Air,Charter Communications.

Technical Summary:

Netcool:

. Object Server (implementing, installing, supporting, architecting,

teaching): 11+yrs as part of beta for OMNIbus 7.x platform.

. WebTop/WebGUI (implementing, installing, supporting, architecting,

teaching): 11+yrs.

. Part of beta for the GUI Foundation interface.

. ISM (implementing, installing, supporting, architecting): 7+yrs.

. RAD/TBSM (implementing, installing, supporting, teaching, architecting):

7+yrs.

. Part of beta for RAD 3.0, 4.0 and TBSM/RAD.

. IMPACT (implementing, installing, supporting, teaching, architecting):

9+yrs.

. TBSM (both RAD and IMPACT): 6yrs.

. ITNM/Precision (implementing, installing, supporting, architecting):

12+yrs.

. Part of beta for ITNM 3.8 and implementation experience with mapping MPLS

VPN and VPLS circuits.

. Scripting (developing, includes shell): 8+yrs.

Education:

Network Engineering Degree - Westwood College

Training:

. A+, NT+

. MCSE, Server 2003

. CCNA

. NCCA (Netcool) Certified (2003)

. Netcool Teaching Certification for RAD and Core Products (2003)

Technical Skills:

Hardware &Operating Systems: Windows 95/98/ME/NT/2000/XP/2000

Server/2000 Advance Server/2003 Server/2005 Server, UNIX, Solaris 8/9,

Redhat 9, Cisco IOS, Catalyst IOS, Pix IOS.

Ancillary Skills: Microsoft Office Suite, Solar Wind, Bullet Servers, VNC,

RDA, Active Directory, IIS, Zebra, Norton Ghost, Heat, SNMP, Remote Access,

Cisco Routers/ Switches /Firewall, NAT, PAT, Sub netting, Super netting,

VPN, VTY, VLAN.

Experience:

Some projects are overlapping

07/12-03/14 Cable, Phone, Internet Service Provider

Title: Network Monitoring Consultant

. Architect, plan, propose, design, develop, install, and implement new

updated Netcool environment

. Improve performance

. Architect, plan, propose, design, develop, install, and implement an

ITNM environment for each NOC division.

. Configure probes to work with ITNM

. Software included: Omnibus, Tivoli Network Manager, WebGUI, Probes,

Impact, and ISM

04/12 - 07/12 Inflight Internet Service Provider

Title: Netcool Consultant

. Project: Upgrade, Support, Tivoli Network Manager, WebGUI.

. Improve performance.

. Develop roadmap with polling.

. Data storage development.

03/12 - 04/12 Canadian System Monitor Company

Title: Netcool Consultant

. Project: Support, Omnibus, Tivoli Network Manager, WebGUI.

. Work with IBM developers to troubleshoot software defects.

11/11 - 03/12 Hawaiian Telecom Company

Title: Netcool Consultant

. Project: Architecting, Implementing, Omnibus, Probes, Impact, and

WebGUI.

. Development Tools / Languages: CGI, HTML, PERL, SQL, XML, PHP, PSML.

. Installed Omnibus, Impact (cluster), and WebGUI.

. Configure new WebGUI server to function similar to old/current Webtop

instances.

11/07 - 11/11 Canadian Phone/Internet/Cable Provider

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing, Supporting Omnibus,

Probes, Impact, ITNM, TBSM, and Webtop.

. Development Tools / Languages: CGI, HTML, PERL, SQL, XML, PHP, PSML.

. Created a Java interface to interact between collection software and

Impact.

. Discover Juniper and Cisco devices and performed root cause analysis with

Precision 3.6, 3.7, and 3.8.

. Customization of TIP

. Customization of ITNM

. Link Impact with ITNM

03/10 - 06/10 North East Telecom Provider

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing, Supporting Omnibus,

Probes, Impact, and Webtop.

. Created a X and Y policy software and Impact.

11/07 - 03/10 International Phone/Internet/Cable Provider

Title: Netcool Consultant

. Project: Architecting, Implementing, Upgrading, Supporting

. Development Tools / Languages: HTML,PSML,PSQL,SQL,XML,Regular

Expressions, PERL

. Replace current architecture with a Netcool solution. Create rule sets

for Nortel PBX devices.

. Architect TBSM and ITNM implementation. Install and develop ITNM 3.8 and

Webtop 2.2 environment.

. Create Impact policy to correlate unique events and work with Lynx

trouble ticketing policy. Created ITNM maps for MPLS and VPLS circuits.

2007 National Insurance Company

Title: Netcool / Impact Consultant

. Project: Architecting, Implementing, Developing Omnibus, Probes, SSM,

WebTop, Impact

. Implementation of a carrier grade fault management system. Utilizing

Micromuse Netcool the implemented system monitors and collects information

from the service provider's core network and systems infrastructure by

accessing data directly from each element or other system.

. Installed and configured Primary & Failover ObjectServers, Probes, System

Service Monitors (SSM), WebTop, and Impact. Migration of the implemented

systems from Test environment to Production environment.

. Assisted with technology turnover by providing onsite training and by

providing updates to the Requirements and Technical Architecture

documents.

2007 National Phone Service Provider

Title: Netcool Consultant

. Development Tools / Languages: CGI, HTML, PERL, SQL, XML, PHP, PSML

. Consolidated pervious Netcool setup and implemented new functionality,

including customer views and accounts.

. Worked with PHP, XML, JavaScript, HTML, and SQL.

2007 Customer LAN Support Company

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing Omnibus, WebTop,

Precision

. Development Tools / Languages: CGI, HTML, PERL, SQL, XML, PHP, PSML

. Used Netcool/WebTop to create a dynamic building XML page, to display

each of their customers and their various children.

2006- 2007 International Credit Based Financial Provider

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing

. Developmental Tools / Languages: CGI, HTML, PERL, SQL, XML, PHP, PSML

. Configured Micromuse Netcool RAD30 to effectively pull information from

IBM Tivoli, Netcool Impact, and various other datasources, and have it

displayed in one browser interface.

. Worked with XML, PSML, HTML, PERL, and SQL programming to make the

necessary changes as needed, as specified by the customer staff.

2006- 2007 Customer Relations Company

Title: Netcool Consultant

. Project: Architecting, Implementing, Support

. Provided support and training in implementing a RAD30 service model,

monitoring various levels of engagements.

11/06 - 10/07 International Home Loan Company

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing

. Built a dynamic building RAD model that displays various applications all

the way down do their network device.

MM/06- MM/06 International Entertainment Company

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing

. Installed and configured Primary & Failover ObjectServers, Probes, SSM,

ISM, and Virtual Operator. Utilized Micromuse Netcool software to gather

and process information gathered from the customer's infrastructure.

2006 National Network Service Provider

Title: Netcool Consultant

. Project: Implementing, Developing Probes, Gateways

. Provided support for configuring various probes and modify rules files to

filter undesired events.

2005 Illinois Based Hospital

Title: Netcool Consultant

. Project: Architecting, Implementing, Developing

. . Provided assistance and resources to complete a working model of

various Netcool products, including RAD, Precision, and Impact in the

customer's environment, including the gathering of data from the

customer's equipment.

2004 National Financial Services Company

Title: Netcool Consultant

. Project: Architecting, Supporting, Developing Omnibus, Probes, Gateways,

Impact, WebTop, RAD

. Development Tools / Languages: SQL, SML, PSML

. Provided operational support for the existing Production Netcool system,

as needed, to support several Netcool-related projects. This effort

included supporting the operational Netcool environment, troubleshooting

problems, opening and tracking support tickets as necessary, and making

configuration changes as needed, in coordination with customer staff.

2004 Global Communication Provider

Title: Netcool Consultant

. Project: Developing Impact, RAD, Omnibus, Probes, Gateway, SSM, ISM, RAD,

Precision

. Provided scripts that would allow for migration and back-up of Impact and

RAD and also provided assistance with various PHP designs, in regards to

NOC functionality.

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