Management Security

Angela Tang

**** ******** **** ****: 847-***-****

Wilmette, Illinois 60091 E-mail: **********@*****.***

Technical lead and analytics strategist with over 10 years of experience in provide solutions and execution

plans to optimize the digital experience from SEO to content delivery in marketing and measuring success

with analytics data.

BUSINESS INTELLIGENCE/TECHICAL SKILLS

Analytics Tools: WebTrends Analytics, Google Analytics, Adobe Analytics (Omniture)

Testing Tools: Adobe Target, Google Website Optimizer

Performance Monitoring Tools: Compuware APM, Keynote APM

Others: Tag management solutions, SEO/Webmaster

Specialties: Digital Analytics, Content Delivery Optimization, Site Performance, Data

Integrations, and Vendor Management, Project management, Governance, Change

Management, and support design

EXPERIENCE

Motorola Solutions, Inc., Schaumburg, Illinois.

Sr. Business Analyst, Digital Strategy and Operations (Jan 2010 - Present)

• Designed analytics strategies to measure demographic key performance indicator (KPI)

for digital web experience within global marketing

• Managed vendor product roadmap to align with Motorola Solutions vision and

objectives.

• Partnered with Procurement and Legal on contracts negotiation for numerous vendors

such as Akamai, WebTrends, Tealium, and Compuware.

• Lead planning, executions, and analysis of numerous pilot programs to understand the

selected tools capabilities fits enterprise needs, integration concerns, ongoing

maintenance, and performance impact of the tool.

• Designed enterprise integration strategies to maximize data consolidation and maximize

efficiencies across digital solutions globally.

• Solution global strategies to optimize site experience for SEO and internal site search

functionalities

• Provided recommendation to the editorial / content resources on SEO best practice and

technique

Sr. Analytics Specialist, Global Interactive Marketing Applications (June 2006 – Jan 2010)

• Lead team to implement platform separation and strategic migration to SaaS-based

solution.

• Designed campaign-focused web site visitor and trend analysis reports to track visitor’s

click through, conversion rates, and ROI with WebTrends.

• Established governance on changes requests to ensure focus based on business priority in

agile methodology.

• Defined analytic deployment strategies to ensure proper data collection and reporting for

all stakeholders.

• Designed and deployed a scalable real-time personalization identification methodology

based on targeted metrics gathered from an IP intelligence service.

• Evaluated and selected the new web analytics tools based on business requirements and

negotiated a site license agreement.

• Managed offshores and onsite contracted resources to ensure deliverables are met

efficiently

Application Technologies Specialist, Content Delivery Network (May 2003 – Jan 2006)

• Deploy a WebTrends distributed architecture providing a robust environment to meet the

increased business demands and provide a quicker report turnaround time.

• Implement high-availability internal and external Webtrends Smart Source Data

collectors, a client-data collection system to capture additional visitor’s information for

better visitor analysis capability.

• Implement the UAT and production web services management environment to centralize

internal Motorola web services and manage overall service health across a distributed,

heterogeneous environment with Amberpoint Service Level Manager and Foundation

Management.

• Implemented UAT and production web service security gateway for securing web

services to reduce security risk and centrally managed encryption in Motorola SOA

architecture.

• Coordinated migration of web farms and applications to a unified NetCache content

delivery architecture with dedicated hardware caching and SSL termination.

• Reduced costs by migrating Motorola’s externally hosted web applications to an internal

shared infrastructure solution.

System Security Administrator, Global Internet Services (Jan 2001 – May 2003)

• Managed high-availability Windows NT/2000 IIS web farm clusters, Site Server staging

and content replication environment, SQL Server database clusters, and Symantec

Antivirus Update Servers in DMZ.

• Drove global security standards for SQL databases, security applications, and Windows

2000 IIS web servers in E-Business DMZ infrastructure via Internet Scanner, BlackICE,

RSA ACE Client, Baseline Security Analyzer, IIS Lockdown Tool with URLScan,

Windows Resource Kit, VBScript configuration scripts, DOS batch files, and

RapiDeploy operating system images.

SBC/Ameritech Corporation, Chicago, Illinois.

Development Test Coordinator (May 2000 – Dec 2000)

• Created EDI test cases and testing documentation for Unit and Component Integration

Test.

• Monitored Trouble Tickets through Clarify system and assisted developers and testers in

resolving them.

• Provided training materials, such as system documentation, to new employees

Internship: Software Technician (May 1999 – Sep 1999)

• Co-implemented a Trouble Reporting application using Crystal Clarify.

• Co-managed and modified System Test’s Bug Tracking database (MS Access).

• Prepared and executed test cases against new code with System Test team.

• Design test case template and documentation.

EDUCATION

University of Illinois at Chicago

Bachelor of Science – December 2000

Major: Information and Decision Sciences (IT)

Contact this candidate