Customer Service Power Plant
Resume:
Jacksonville, FL *****
********@*****.***
Christian muckler
I am an Air Force combat veteran who has worked his way through college and been the director of a process
SUMMARY
consulting firm. I am passionate about processes and work management and how they impact businesses
through efficiency and quality.
EXPERIENCE DIRECTOR, IN THE LOOP CONSULTANTS
2011-Current
Successfully Implemented, Trained, Audited and Created new processes for Reliant RRI, GenOn and NRG
Energy at over fifty power plants.
• Managed three consultants for own company, directing their work, assignments, locations and
training.
• Implemented first successful process and culture change at Homer City Power Plant with NRG.
• Due to success at Homer City facility, became primary implementation specialist for NRG Work
Management Process.
• Audited Work Management process of 42 power plants in GenOn fleet.
• Trained over 300 plant managers, supervisors and operators at 24 power plants in management and
supervisory techniques, work management process and root cause analysis.
• Single-handedly designed and successfully implemented work management process for 11 small
plants for GenOn Energy Inc.
• Delivered quarterly Audit and Training reports to Fleet-wide Steering Committee (120+ personnel) on
progress, value and impact of services.
• Expertly trained and proficient in SAP and Maximo database and scheduling programs.
CUSTOMER SERVICE REP, PURPLE HEART SERVICES
2010-2011
Performed inbound and outbound calls related to two projects in a work-at-home environment for non-profit
Purple Heart Services.
• Performed outbound calling customer satisfaction surveys for NRA campaign.
• Success in NRA campaign lead to invitation to Purple Heart Cars campaign.
• Received inbound calls and followed through with customers via email and phone regarding car
donation program.
SENIOR DATA ANALYST, GRAVES BARTLE MARCUS AND GARRETT
2009-2010
Performed sensitive, government, document reviews, redactions and data entry for key power and medical
companies.
• Coordinated efforts with twenty other reviewers in an online environment for two major cases
utilizing top of the line internet technology.
• Collaborated efforts contributed to both cases being decided in favor of GBM&G.
TEMPORARY WORK, JACKSONVILLE FLORIDA
2006-2009
Performed several temporary jobs to continue working through college to include:
• Security Guard; Guardsmark LLC: Entry security and emergency response - Epping Forest Gated
Community and Coca-Cola Distribution plant.
• Office Administrator; Randstad Staffing: Readied all shipping manifests and order transfers for
following day to support warehouse personnel - Ryder and Schneider National Transportation.
• Retirement Plan Tax Advisor; Merrill Lynch: Provided knowledge and customer service. Seasonal
position.
STAFF SERGEANT, US AIR FORCE
1999-2006
Security Specialist, Armorer, Special Operations
• Achieved Air Force Commendation Medal during Russian observed Nuclear Defense Exercise for
flawless structure recapture.
• Flawless record of no lost assets as Supervisor responsible for 5,000 weapon systems and Millions of
rounds of ammunition ($20 Million asset) in largest USAF armory.
• Completed training in all team roles (leader, gunner, assistant gunner, grenadier, over watch) for
extensive deployment for combat and tactics.
• Acted as sole point in squadron for Supervision and Administration for five months.
•
EDUCATION UNIVERSITY OF PHOENIX, BS BUSINESS MANAGEMENT (COMPLETED 2009)
• COMMUNITY COLLEGE OF THE AIR FORCE, GENERAL ASSOCIATES (COMPLETED
2006)
• ST. CHARLES HIGH SCHOOL: DIPLOMA (COMPLETED 1999)
•
COMMUNICAT Fully capable of chairing meetings and reporting to senior VP managements.
ION
• Teaching full courses to employees.
• Briefing Russian Generals.
•
HOBBIES Attending the symphony. Shopping with my wife.
• Hunting, camping and exploring.
• Playing video games. Enjoying weekend sessions of tabletop games.
• Exotic Martial Arts study and training. Shooting at the gun range.
• Researching history. Studying philosophy.
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INITIATIVE Working with disabled veterans through The Wounded Warrior Project.
• Helping Sister run Toys for Tots collections at Christmas.
• Charity work for 501st Legion.
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