Stefania Monna

* *********** ** **

Calgary, AB

T2W 0T5

Home: 403-***-**** Cell: 403-***-****

acdz5j@r.postjobfree.com

Objective:

To obtain a career that will allow me to utilize my current skills and

knowledge in the hospitality industry as well as develop new career

opportunities.

Qualifications:

Skilled with Microsoft Word, Excel, PowerPoint and Microsoft Outlook

Familiar with POS Systems

Skilled with Soprano computer program

Professional telephone etiquette

Experienced working in a fast paced environment

Exceptional time management skills, as well as immense prioritizing ability

Punctual, thorough, and notable organizational competence

Experienced working with public and meeting customer and employer needs

Ability to serve large groups of people

Experience with event planning and coordination

Ability to work with a team and independently

Strong verbal and written skills

Professional and outgoing personality

Ability to work under pressure

Able to multitask

Alberta Pro-serve

Able to acquire new technical skills rapidly

Education:

September 2010-

May 2013 SAIT Polytechnic

Hospitality Management Diploma

Calgary, AB

Earned Sanitation and Hygiene Certificate

Served and bar-tended in the Highwood Dining Room on SAIT campus. As well

as learned basic cooking skills in the Highwood kitchen.

2007-2010 Bishop Grandin High School

High School Diploma

Calgary, AB

Work Experience:

January 2014-Present AtcoGas Blue Flame Kitchen

Calgary, AB

Part-time Event Host

Set up and tear down for a variety of events (these events include; cooking

classes for both adults and children, birthday parties, private charity and

cooperate parties)

Greet and socialize with guests

Ensure each guest's needs are met in a timely and professional manner

Serve guests food and beverages

Help in supervising cooking classes

Ensure the room remains clean and tidy at all times.

Assist guest in purchasing retail items

Responsible for cashing in and out

June 2010- Present Alberta Health Services, Sheldon Chumir

Health Centre

Living Well With a

Chronic Condition Program

Casual Clerk IV

Calgary, AB

Input patient data entry and doctor referrals into Soprano computer program

Phone clients informing them of doctor referrals

Book patients into the specific section of the program based on their

medical conditions. These sections include: Living Well Exercise Program,

Self Management Work Shop, Disease Specific Education classes and meetings

with a Registered Dieticians.

Book appointments using Outlook calendar

Answer Living Well main phone lines and properly handle patient's enquiries

Handle patient credit card payments over the phone

Phone appropriate doctor offices requesting for patient test results

Prepare program folders

Phone patients reminding them of their appointments

Primary organizer for all Iron Mountain files

Daily photocopying, faxing, emailing and mailing duties

Designed cover for exercise Cd to sell to clients

Occasional mail distribution

Take on other job duties as requested by supervisor

Train new staff

May 26-July 28 2013 River Wynde & River Lee Bed and Breakfast

Calgary, AB

Prepared and served breakfast for all guests staying at the Bed and

Breakfast.

Responded to all guests needs and enquiries

Informed guest of daily events and tourist attractions within the city of

Calgary and helped them with transportation routes if needed.

Worked independently and managed daily tasks

Maintained cleanliness and safety for all areas of the B&B

Ensured all bed rooms in the B&B were cleaned and organized specific to the

room's requirements.

Prepared for any new check ins by setting up lock boxes for each new guest

and preparing guest rooms.

Handled guest check out payments using credit card imprinter

Helped in planning and preparing breakfast for the next morning

Daily laundry maintenance

Maintained B&B garden

May 2011-July 2013 Giuseppe's Italian Market/Restaurant

Calgary, AB

Completed summer internship

Server (evening hours)

Set up and clean up duties

Informed customers of daily specials and promotions

Ensure that all customers are happy and taken care of in an appropriate

manner

Bartender and barista duties

Helped in organizing and serving private parties

Trained new employees.

Cash out

Deli Counter and Market (day

time hours)

Daily opening and closing duties

Served customers freshly cut meats and cheeses from deli

Organized catering orders by ensuring all details are communicated between

kitchen staff, customer and management.

Prepared trays for catering orders

Designed catering brochures

Helped in writing lunch and dinner menus

Cleared dirty dishes during lunch rush

Dishwasher

Prepared and served customers freshly made panini's and salads as well as

plated food from hot table.

Barista duties

Ensured that deli and market areas were clean and organized at all times

Took restaurant reservations as well as any take out orders

Trained new employees

Cashier

September-

March 2012 Operations Team Member

Calgary, AB

SAIT Polytechnic Hospo 2012

Event

Took part in completing sales calls to organizations to inform and invite

them to attended SAIT's Hospo event of 2012.

Created and designed exhibitor registration packages and exhibitor

information booklets.

Helped in determining decorations needed for event while managing budget.

Organized the layout of the event and determined the equipment required, as

well as coordinated set up and tear down.

Managed and maintained student information booth including; creation of

student attendee information booklets and designed student questionnaire.

February 2010-

April 2010 Creative Packaging

Sales Associate and Key Holder

Calgary,

AB

Responsible for daily opening and closing duties

Provided customer assistance in choosing appropriate packaging for gifts

Cashier

Kept store tidy and shelves stocked

May 2006-June 2008 DinoRosa's Italian Market

Calgary, AB

Sales Associate and Server

Worked behind deli counter, taking orders and preparing food

Washed dishes and stocked shelves

Set, cleaned, and served tables

Responsible for keeping deli in order

Hobbies

September 2005 - Dancer with the Calgary Italian Folk Dancers

Calgary, AB

Present

Learn and experience the Italian culture through dance by performing at

local events as well as travelling to other countries representing the

Italian community of Calgary.

Help raise funds for the dance group by participating in yearly fund

raising events.

Volunteer Experience

June 2011-July 2013 Assistant dance instructor

Calgary, AB

Calgary Italian Folk Dancers

Help dance instructors teach dance students ages 4-7 dance steps

Choreographed and teach students dances

Prepare students for performances

March 2006-2014 Calgary Italian Folk Dancers Fundraising

Events Calgary, AB

Participated in door to door bottle drive

Help in selling of Balazc meats and Spolumbos Sausages

Represented the group by attending Lena's Italian Market and managed raffle

ticket booth.

Assist in selling of raffle tickets at many local Italian events (examples:

Calabrse Banquet,100 year anniversary of the Calgary Italian Club)

Worked at Calgary Casino as chip runner

Assisted in manning registration table, drink tickets and auction items at

the Italian Folk Dancers yearly gala.

June 2011 Volunteer Face Painter at Greek Festival

Calgary, AB

May 2007-2011 Crohns and Colitis M&M Meat Shops Charity Barbeque

Calgary, AB

Cooked burgers and hotdogs, served drinks and collected donations

Raised funds for the Crohns and Colitis foundation and participated in 10K

run.

References and Transcripts will be made available upon request

Contact this candidate