Customer Service Sales

Heather

**** ********* ***** ***** *******.**********@*****.*** 214-***-****

•

QUALIFICATION Significant Management Experience

S

• Excellent customer service skills

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE RECEPTIONIST VANDERGRIFF TOYOTA

06/12- 02/14

• Direct all incoming calls

• Filing invoices for Parts, Service, and Sales

• License Tags for buyers

• Scheduled data reports

• Create and label customer folders for new and pre-owned sales

SHIFT LEAD PALM BEACH TAN

10/11-06/12

• Customer Service

• Face to Face Sales

• Daily quality checks for store audit

• Mechanics and Repairs on the Tanning Beds

• Tan Certified for the state of Texas

ASSISTANT MANAGER MAIN STREET’S RESTAURANT

04/07-05/10

• Customer Service

• Ensured customer satisfaction

• Inventory

• Payroll

• TABC/ Food Handlers License

• Organized supplies deliveries

• New employee training

CUSTOMER SERVICE LEAD STAPLES

04/07-10/11

• Customer Service/Customer Relations

• Ensured customer satisfaction

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• Daily/Weekly/Monthly Inventory Counts

• Directly over Cash Office

• Face to Face Sales

• Accepted inventory deliveries

• New employee training

• Daily scheduled reports

• Weekly phone conferences

• Store promotions

EDUCATION TARRANT COUNTRY COLLEGE, MANSFIELD, TX

CURRENTLY WORKING ON ASSOCIATES DEGREE

I will graduate from TCC in the fall of 2014 and transfer to A&M Commerce to continue

towards my Bachelor’s Degree in Primary Education

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References: Katie Hock Alfred Angelo 214-***-**** Jeff Kaspar Shoemaker and McClanahan Public Accountants 214-***-****

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