Customer Service Manager

SYDNEY NOVOTNY

Jersey City, NJ *****

551-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Highly experienced Show Room and Customer Service Manager Professional Dedicated to

Customer Service Excellence

Excellent communication, interpersonal, oral, writing and organizational skills. Polite, professional

interactions with customers. Self-confident, organized and attentive to detail. Customer oriented problem

solver while adhering to the highest professional and ethical standards. Entrusted with and maintain high

levels of confidentiality regarding sensitive information and cash management. Proficient in prioritizing

and completing tasks in a timely manner, yet flexible to multi task when necessary.

HIGHLIGHTED SKILLS

- Customer Relations - MS Word/PowerPoint - NYS Security Guard License -Team Building

- New Hire Orientation

CAREER HISTORY

Z BAK International Inc. - New York, NY

SHOW ROOM and CUSTOMER SERVICE MANAGER

2005 to 2013

• Highly experienced show room and customer service manager. Maintaining the

rhinestones trims production schedules, logistics and tracking. Reporting on

project status to customers and ensure timely completion of projects.

Coordinating and preparing documents for invoicing using Quick Books

software, taking orders on phone. Verifying and expediting back orders.

• Assisted the sales manager by supporting the sales team and retail customers.

Responsibilities included; managing sales team communications, creating sales

presentations for retailers, following up with sales lead and keeping sale force

up to date on inventory.

• Organizing sample cards and display headers in alluring fashion.

• Supervising shipping/receiving clerk using UPS and FedEx software. Tracking

of the shipments.

• Supervise order pickers and stock personnel.

Roth Imports, New York, NY

WAREHOUSE LOGISTICS COORDINATOR

1993 to 2004

• Warehouse logistics coordinator. Shipping and receiving clerk using UPS

software. Inventory crew supervisor.

EDUCATION

University of Technology, Brno, Czech Republic, completed 2 years

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