Customer Service High School
Resume:
Jennifer Kelloway
**** ****** **. * Windsor, Ont * N8Y 3P4 * 519-***-***** e-
mail:****************@*******.***
SKILLS & ABILITIES
Customer Service
• Received and answered calls professionally
• Professionally investigated complaints regarding customers goods and services
• Arranged for refunds
• Exchanged and credited for returned merchandise
• Explained types of costs for services being offered
• Ordered services for customers
• Updated accounts
• Received payments for goods and services
• Provided information about claims or accounts
Administration
• Typing speed over 50 wpm
• Provided general information to staff, clients, and the public
• Proficient with general office equipment (fax, copier, e-mail, printer)
• Sorted and filed documents according to established filing systems
• Located and received documents from files
• Processed incoming and outgoing mail, electronicall and manually
• Input data into computerized databases and spreadsheets using a keyboard, mouse,
and optical scanners
• Maintained libraries of electronic storage medias
Housekeeping/Cleaner
Swept, mopped, washed, waxed and polished floors
Dusted furniture and vaccumed carpeting and area rugs
Made beds, changed sheets and distributed clean towels and toiletries
Attended to guests’ requests for extra supplies
Stocked linen closets and supply areas
Cleaned and disinfected kitchen and bathroom fixtures and appliances
Picked up debris and emptied trash containers
Washed windows, walls, and ceilings
Reported and stored lost and found items
Provided basic information about facilities
Handled complaints in a professional manner
EMPLOYMENT HISTORY
Entreprenuer
Jenny’s Cleanin’ n More Current
Hampton Inn and Suites 09/2010-
03/2011
Housekeeper Windsor Ont.
Proformed all duties to keep Guests Rooms clean and full with towels
and toiletries. Made sure guests’ were happy with all facilities and clenliness.
Shoppers Drug Mart 09/2008-
12/2008
Cashier Blenheim Ont.
Performed all duties to keep customers happy with products and services
Handled large amounts of cash
Kept work area clean and professional looking
Answered Customer Service calls
Directed calls to proper destination
YA Canada Call-Centre 2006
Call Centre Agent Chatham Ont.
Answered incomming calls professionally
Issued rebates on their products
Handled complaints in a professional manner
Entered customer information into computer systems
EDUCATION
Post-Secondary On-Going
Office Administration Executive
St. Clair College
Grade 12 Diploma 2006
Blenheim District High School Blenheim
Ont.
Life Saver A 2005
CPR Certified Blenheim Ont.
REFERENCES
Barb Kelloway
House Cleaning Services
Contact this candidate