Manager Customer Service
Resume:
Richard A. DelFavero
Jacksonville, Fl 32257
acdyyk@r.postjobfree.com
Objective
Seeking a new opportunity utilizing my skills creating a highly efficient, productive, and fun workplace.
Work Experience
Supervised a staff of 14 and taught the food handlers course to each. Maintained Inventory and ordered all supplies. Opened new location in February 2011. Implemented a business strategy that increased sales 25% in a 8 week period from June-August 2012. Worked with local businesses and schools to become an integral part of the community. Received Food Protection Manager Certificate in 2008. Created our signature Wing sauces. Pasta dishes were all made with fresh homemade recipes such as Lasagna, Meatballs, Chicken and Eggplant Parm.
Cooked burgers, fries, pizza, wings, and fish. Helped with sanitation, hiring, and delivery area.
Pick orders on Cherry Picker, Consolidation, and use of Clamp truck.
Worked with owners for a couple of weeks to help with financial goals, work flow and design of kitchen.
Assisted the start-up of a new warehouse in 2002-2003. Qualified in Hazmat packing and transportation 2003-2007. Certified to drive forklifts 1998-2007. Coordinated with inventory team and managers to re-slot 75,000 SKUs for replenishment associates 2005-2007. Worked almost all areas off-load trucks, putaway, consolidation, picking, loading trucks, replenishment, and some flow-coordinating
Collaborated with V.P., district managers, and employees in the start-up of restaurant in 1997. Negotiated contracts with Alltell and Allstate for their training programs and security 1997-1998. Designed delivery area for Hudson 1997-2001. Dishes, deliveries, nightly cleanup, deposits, cooking, and waiting tables.
Clothes salesman, restock, and use of scanners to keep inventory. Clean-up and count-down cash nightly.
Lawn care, Paint facilities/parking lot, errands.
Education
Skills
Proficient in SAP, MOVE, WORD, EXCEL, and POS. Have used RF scanners, cherry pickers, reach lift and clamp trucks. Over 15 years of experience in Customer Service and Sales. More than 10 years of Management, Distribution, and Marketing experience. Very comfortable opening new businesses.
Licenses and Certifications
Forklift operator 1998-2008,2013. Hazmat packing and shipping 2003-2008. Food Protection Manager 2008-2013.
References
Scott Lawler/ Grainger team lead / 904-***-****...Thomas Register/ Real Estate / 904-***-**** Randy McCall/ Hotel Advertising and Sales / 864-***-****...Patrick Newcomb / Bank of America Mortgage Manager / 904-***-****...Steve Bailey/ Landstar Manager / 904-***-****...Chris Kane / Verizon-CSX / 904-***-****...Dave Crist/ CSX Supervisor/ 904-***-****
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