Customer Service Manager

Daron Sandbergh

Reliable and Technical

Committed individual in search of new opportunities and challenges. Open to

possibilities leading to career changes with small to mid-size organizations

seeking a capable and energetic employee.

Qualifications & skills

General Summary of Experience

Respected, honest individual.

Self-motivated, reliable and dependable

Detail oriented and diligent

Technically astute and capable

Highly knowledgeable regarding ISO(9001) and other U.S. and

international regulations

Excellent computer and typing skills

Business minded and efficient

experience

2011 - Present Milwaukee and Madison Area, WI

HR and Training Consultant

Experienced in strategy development and implementation of global

processes, infrastructure and systems. Specific expertise in:

Quality and compliance; FDA, GMED, TUV

Leadership development

Training

Holds several facilitation certifications

2007 - 2011 General Electric Healthcare Waukesha, WI

Quality Assurance Manager, Training

Manager responsible for strategy and implementation of new processes

and systems to ensure compliance to regulations governing the

manufacturing of healthcare products.

Duties included:

Training

Quality Record computer system power-user

Maintenance of Quality Records

Quality Audits

Recall tracking and investigation

2003 - 2007 Hospira, Inc. Lake Forest, IL

Manager, Human Resources & Talent Management

Responsible for all talent development strategies as part of the

global spin-off from Abbott Laboratories. Managed global talent

management, performance management, leadership and career

development processes.

Duties included:

Training development and implementation

Performance management

Recruiting

Employee relations

1999 - 2003 Abbott Laboratories Abbott Park, IL

Manager, Training and Development

Breadth of experience includes development of technical and quality

training curriculums including:

Quality/compliance training.

Training development for engineering, manufacturing and distribution

functions.

Implementation of Quality Record computer tracking system.

1997 - 1999 CCH, Inc. Chicago, IL

Supervisor, Customer Service and Operations Training

Customer Service Training

Order Entry Training

Warehouse and Fulfillment Systems Training.

Worked with HR in the design and development of hiring processes.

1993 - 1997 Total Control Products, Inc. Melrose Park, IL

Product Support & Sales Training Specialist

Total Control Products was purchased by GE Fanuc (a division of GE)

in 1998.

Provided sales support and training to the sales force,

distributors, and customers, including product training and customer

service.

Provided HMI Training

Provided sales support and technical support including various PLCs

(Allen-Bradley, Omron and Fanuc).

ISO 9001 Implementation

1984 - 1993 United States Navy Various

Served as a Fire Control Technician in technical roles including:

Radar operator

Electronics technician

Plumber

Electronics instructor

Education

1994 - 1997 Northern Illinois University Dekalb, IL

M.S.Ed. with a focus on Human Resource and Organization Development

1991 - 1994 Southern Illinois University Carbondale, IL

B.S. Workforce Education & Development

References available upon request

W4327 Thrush Rd.

WATERTOWN, WI 53098

CELL PHONE 920-***-****

**********@*****.***

DARON SANDBERGH

DARON SANDBERGH

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