Project Coodinator/Trainer
Resume:
Joseph Mecca
*** ******* ******, *********, ***** Island 02915
401-***-**** (mobile)
*******@***.***
Summary
Experienced professional with a broad base of business skills including corporate training, employee
recruitment, corporate communications, team leadership and customer relationship management. Excellent
written, verbal and presentation communication skills. High level customer-focused project management
skills with proven results.
Professional Experience
CVS/Caremark June, 2010 – September, 2013
Senior Assistant Store Tech Support Representative
Agent for the Retail Store Support Center for more than 7,200 retail pharmacies across the United
States and Puerto Rico
Provided multi-disciplinary troubleshooting support for computer systems, third-party billing, and
facilities maintenance
American Power Conversion/Schneider Electric July, 2000 – April, 2008
Project Coordinator
Inside project manager for installation of three-phase and large single-phase data center projects
with mid-market and enterprise corporations from sales to project completion
Liaison for inside manufacturing, shipping, third-party contractors and customer facilities
management to ensure graceful implementation of projects
Successfully managed customer relations for multiple ongoing projects across the U.S. with
revenues in excess of $3 million
Primary team resource for product and support information
Training Specialist
Designed, implemented, and delivered curricula for APC’s global support and inside sales teams.
Developed Professional Development Program for entry-level employees to promote their
personal advancement through multi-tiered career path.
Designed and implemented development curricula for sales and technical support team leaders
Created new inside sales development program, migrating inside sales representatives from
transactional to relational sales process
Developed e-learning modules for sales and technical support teams
Team Leader, Business Systems Technical Support
Customer support coaching, career development and overall direct management of over 100
Technical Support Engineers providing post-sales technical support for the largest customer and
product base of the company.
Promoted 90% of direct reports to higher-level positions within APC.
Trained over 200 new employees to the global support team. Award recognized improved delivery
of CRM training to new hires.
Designed and directed corporate orientation presentation and facility tour for more than 300
employee candidates during “Super Friday” recruiting events. Redesigned and implemented
career path presentation for utilization in HR recruiting for the CST. Recruited potential
employees at college career fairs throughout the U.S.
Technical Support Engineer
Pre- and post-sales technical support and customer service of company products and services via
phone, e-mail & chat ensuring timely solutions to customer problems.
One of four TSE’s chosen for Business Inside Sales team, a hybrid Tech/Sales team designed to
demonstrate sales skill levels among TSE’s.
One of five Tiger Team members for BackUPS/Surge products, running beta tests on new
products.
Roger Williams Addiction Medicine Treatment Center November, 1997 – June, 2000
Lead Administrative Associate for Outpatient Treatment Office
Managed outpatient office supporting nine-person medical/clinical staff
Coordinated patient Intake/triage on complex, dually-diagnosed patient population for inpatient
detox, day treatment/partial hospitalization, outpatient or outside referral
Revamped department policies, authoring new text and terminology
Genlex, Inc. December, 1994 – June, 1997
Director of Marketing & Communications
Created new corporate communications identity for both hard and electronic copy communications and
directed migration
Implemented and directed new marketing contact/tracking plan for company, which resulted in increase of
client prospect contacts by over 100% and the addition of new clients by over 75% during the next two
years
Education
Providence College
Providence, RI
Bachelor of Arts
References available upon request
Contact this candidate