Customer Service Management

Cynthia Mills

Warehouse Manager

Loganville, GA

********@***.*** - 770-***-****

An accomplished and results-driven operations professional with a proven track record of achievement

in warehouse management, safety, shipping/receiving, inventory control, logistics, as well as strategic

planning. Continually identifies opportunities to remain cost-conscious, contributing to increased savings for a

corporation. Utilizes strong communication skills to foster relationships with clientele, maintaining high levels

of satisfaction. With a solid commitment to excellence, facilitates the long-term success and profitability of an

organization.

WORK EXPERIENCE

Warehouse Manager

Multi-Pack Solutions - Winder, GA - 2013 to Present

January, 2013-2014 Warehouse Supervisor 1996-2012

Managed day-to-day operations for 3pl warehouse, ensuring complete and on-time shipment of orders.

Successfully completed Forklift Train the Trainer training and ensured employee compliance with safety

programs. Dealt with inventory on daily basis and oversaw Sytline management system for location.

Communicated with manufacturing, customer service and coordinators, daily, to ensure correct completion of

tasks. Ensured correct receiving of product in Insync and in inventory. Oversaw personnel in receiving and

shipping department. Ensured completion of tasks in safe and timely manner.

• Served as go-to-person for problem solving for inventory, as well as for insight on with working with Sytline

warehouse management system.

• Go to person communicating with Customers on a daily basis for shipping and receiving.

• Ensured all personnel properly trained with Insync and Sytline computer program.

• Communicated daily with carriers to ensure orders shipped complete and on time.

• Budget Conscious and Team player to ensure the task is complete as needed.

Warehouse Supervisor

KISER HARRIS CHEMICAL DISTRIBUTION - Conyers, GA - 1996 to 2012

Managed day-to-day operations of warehouse, ensuring complete and on-time shipment of orders.

Successfully completed Hazmat training and ensured employee compliance with safety programs. Dealt with

inventory on daily basis and oversaw SAP warehouse management system for location. Communicated with

manufacturing, customer service and coordinators, daily, to ensure correct completion of tasks. Completed

Priya Warehouse Management System and Hazmat training. Ensured correct receiving of product in Priya

and in inventory. Held responsibility for quality issues, dealing with manufacturing on daily basis. Oversaw

personnel in receiving department. Ensured completion of tasks in safe and timely manner. Selected to lead

replenishment program, contributing to design and reducing labor costs by $60,000 per year

• Served as go-to-person for problem solving for inventory, as well as for insight on with working with SAP

warehouse management system.

• Trained and taught different aspects of SAP warehouse management system to personnel. Placed with

manufacturing to assist with training of personnel in using same programs.

Order Assembler, Forklift Driver

KISER HARRIS CHEMICAL DISTRIBUTION - 1996 to 1999

Pulled orders to satisfy customer orders and ensure correct inventory. Followed safety rules while driving

forklifts.

Gerber Operator, Machine Operator

KUPPENHEIMER MANUFACTURING - Loganville, GA - 1989 to 1996

Held responsibility for operation of million-dollar cloth-cutting machine, cutting 600 suits per hour. Checked for

quality. Loaded patterns and ensured proper sizing of machine cuts.

ADDITIONAL INFORMATION

COMPUTER SKILLS

SAP Warehouse Management, Insync Warehouse Management, Sytline Inventory Management System,

Priya Warehouse Management, AS400, Adage, Kronos. Microsoft Office Suite, Lotus

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