Customer Service Manager

**** **** ****** ***** *****

Alpharetta, GA. ****2

770-***-****

**********@*****.***

www.linkedin.com/in/marcus

ene/

Career Objective

I am currently searching for a job opening within a prominent company where

concepts of integrity, quality, and teamwork are constantly advocated. A

place where the employee can come to work each day, fulfilled and

contented, knowing that the job you do is an advantage not only to the

fellow workers but to the company's number one assets: its customers and

ideals. My objective is to find a job where I can exercise my skills, grow,

and develop the job into a career.

Education

. Centennial High School Roswell, GA.

Completed High School Diploma

Dual Seal in Technology & College Prep Courses (2002 - 2006)

. Georgia Perimeter College Dunwoody, GA.

College General Studies Courses (2010)

. Gnomon School of Visual Effects Hollywood, CA.

Visual Communication & Figure Drawing (2012)

Work History

Agape Pro Humanitas, Garden Grove, CA. (Administrative Assistant)

Mar .2013 - Oct. 2013

. Translated, proofread, and edited documents

. Processed and converted media and data files

. Prepared and organized digital files and documents for outreach

missions

. Provided expert computer solutions

. Provided technical remote assistance and desktop support

. Performed computer maintenance, repairs, and upgrades

. Responsible for setting up and changing account passwords

. Responsible for internet security

. Responsible for securing functionality on all electronic devices

. Performed updates, defrags, and data transfers

. Optimized internet browsers and computer functionality

. Provided training on computer programs and internet usage

ServiceMaster Clean, Los Angeles, CA. (Supervisor)

Mar. 2012- Mar.2013

. Supervised and managed the company's largest accounts

. Maintained a communication log with the customers

. Ensured that customers were satisfied with the service

. Responsible for issuing invoices

. Ordered and maintained supplies for the accounts

. Landscaped property on a monthly basis with workers

. Trained employees on janitorial duties

. Inspected & assisted janitors in comprehensive monthly cleanings

. Verified that equipment was running properly

Publix, Alpharetta, GA. (Team Leader)

Aug. 2007- Dec. 2011

. Supervised the Deli Department

. Responsible for entering data for daily losses

. Handled customer complaints and suggestions

. Accountable for running the cash registers

. Developed company phone etiquette by taking catering calls and orders

. Trained new employees to fulfill their job criteria

. Ensured that employees were offering excellent customer service

. Closed up shop, and verified that all equipment was clean and working

properly

. Responsible for unloading revenue truck and restocked supplies on a

daily basis

. Responsible for printing the bills daily

European Iron Works, Alpharetta GA. (Metal Productions Assistant)

Apr.2006- Sept.2007

. Inspected and measured new job offers for quotes

. Prepared metal for welding by measuring, cutting and then grinding the

metal

. Traveled outside of work and picked up supplies for jobs

. Transported metal to powder coating company

. Unloaded and installed iron pickets, railings, and gates for customers

at work site

. Responsible for measuring and cutting iron pickets at the job site

. Maintained shop appearance

Availability

. Seeking full time position

. Available Monday - Saturday. I am a practicing Christian and therefore

will not be able to work on Sundays

Salary requirements

. 30,000-38,000 Yearly

. I am flexible and willing to work with the company to reach a mutually

agreeable pay

Skills

. Fast learner and quick to adapt

. Flexible, and willing to learn new strategies and concepts

. Strong sense of respect for job protocols and rules

. Performing with high attention to detail

. Strong communication skills

. Open to acquiring additional certifications required for the position

. Open to relocate or travel for position

. Strong analytical and problem solving skills

. Strong Management and Coaching skills

. Enjoy a challenge and multitasking

. Literate in internet usage, security, and computer maintenance

. Proficient in Microsoft Office Suite

. Knowledgeable in Windows 2000, XP, Vista, 7, & 8 operating systems

. Conversant in antivirus software such as AVG, Norton, Bitdefender,

Avast, McAfee, etc.

. Literate in Advanced System Care, CCleaner, Driver Booster, Malware

Fighter, etc.

. Quick to learn new software applications

. Strong computer skills

. Typing skills 55 WPM

. Fluent in English and Romanian. Proficient in Spanish and French

. Proper phone etiquette and personable demeanor

Hobbies

. Coaching, Soccer, Studying Foreign Languages, Travel, Animals,

History, Reading, Movies, Computer Maintenance, Sketching, Music,

Playing Musical Instruments, Mini Golf, Tennis, and Bowling

References

Name Title Email Contact #

Valentin Neiconi Risk Manager ********@*****.*** 678-***-****

Anamaria Nica HR Director *********@*****.*** 714-***-****

Viorel Podobea Designer Project *****@*****.*** 714-***-****

Supervisor

Andrew Felson Teacher ************@***.*** 706-***-****

Elizabeth Gutierez Manager ***************@*******.*** 770-***-****

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