Customer Service Administrative Assistant
Resume:
Kayla Dailey
Fort Worth, Texas
Administrative Assistant/Customer Service
Objective:
Seeking permanent full or part time employment with a growing company
Employment History:
Collections Agent February 2013 – November2013
Outreach Communications
• Past Due Accounts for National Communications Company
• Bill collection for national communications company, inbound and outbound calls with
predictive dialer, set payment arrangements for most delinquent accounts, defer payments
for accounts to bring them current; or, to zero balance, account resolution, acquisition
to handle some customer complaints, 10 key, data entry, database.
Ajilon Professional Staffing/Accounting Principles January 2012 - Current
Various contract assignments
• Help desk
• Customer Service
National Patient Account Services April 2008 - January 2010
Insurance Collections Specialist
• Hospital Bill Collections for all HCA hospitals in the United States
• Inbound and Outbound calls to patients and insurance companies to resolve payment
issues. Collection of all delinquent patient accounts, interaction with client to assist with
payment of their medical and doctor's bill. Contact Medicare/Medicaid for verification of
payment. Set payment arrangements to further assist with payment of bills until paid in
full.
Jackson- Hewitt Tax Service January 2005 - April 2007
Tax Preparation Specialist
• Income Tax Preparation Service
• Income tax preparation for tax payers, work included data entry, faxing and printer work.
• Interacted with IRS when necessary to resolve problems with the clients account, and also
answered phones.
Education:
Ashford University May 2014
Clinton, Iowa
• Journalism and Mass Communication
• Bachelor of Arts Degree in Journalism and Mass Communication
Tarrant County College August 2008 -2010
Fort Worth, Texas
• Mental Health: Clinical and Counseling Psychology
• Preparation for Associate of Arts Degree in Clinical and Counseling
• Psychology
Jackson-Tax School January 2000- April 2001
Fort Worth, Texas
• Certificate
• Preparation for Certified Tax Preparation Specialist
Avalon College 1990-1991
Fort Worth, Texas
• Preparation for Credit and Collections Specialist
Computer Skills
• •
Microsoft Windows Vista 10 Key by Touch
• •
Windows 7 Microsoft Access
• •
Microsoft Word Microsoft Outlook
• •
Microsoft Excel One Note
• •
PowerPoint Predictive Dialer System
• •
Word Processing AS400
• Access
Keywords: Administrative, entry level, AS400,Customer Service, Microsoft Word, Microsoft Office, Collections, Call Center, Excel, Windows, virtual agent,
predictive dialer, outbound call, call logging, call center agent, call center, blended agent, automatic callback, abandoned call, email, collections
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