Customer Service Quality Assurance

Naeemah Bratton

Humble, TX

**********@*****.*** - 832-***-****

Utilize my current skills to secure an available position within a strong company and apply my knowledge,

talents, and skills to contribute to the success of the company.

WORK EXPERIENCE

Phlebotomist

Clinical Pathology Laboratory - Houston, TX - June 2011 to May 2012

Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures.

Provides care to patients ranging from infant to geriatric. Ensure specimen integrity by adhering to the

laboratory's procedures for specimen collection, handling, and processing. Adhere to departmental policies

and procedures to include departmental programs, quality control, quality assurance, and safety.

Technician

PST - Houston, TX - July 2009 to May 2011

Daily blood collection venipuncture and capillary draws from patients of all age groups, urine drug screen

collections, LCM/Cyber Tools, UDS, pediatric blood collections, and difficult draws.

Pathology Patient Care Tech II

Texas Children's Hospital - Houston, TX - May 2008 to November 2008

Houston, Texas

Perform daily phlebotomy, order entry, specimen processing, and clerical procedures in the Central Receiving

and Processing section of the Pathology Department.

Phlebotomist

Quest Diagnostics - Houston, TX - April 2006 to November 2007

Daily experience in pediatric geriatric capillary and venipuncture draws. Performed with confidence of both

forensic and clinical

Specimen collection and processing duties following established

practices and procedures. Maintain required records and documentation of patients.

Lab Technician, MD Anderson

Bone Marrow Lab - Houston, TX - November 2004 to April 2006

Texas

Sort/distribute all specimens arriving in the Bone Marrow Lab.

Accession patient information into the computer, prepare and stain smears for evaluation and review. Prepare

slides from Histology in the appropriate folder and give to the assigned pathologist for final review. Return

outside slides and materials to appropriate hospital. Handle incoming slides/reports requests. Assist with

pediatric bone marrow aspirations. Clean folders, file slides, and pull slides for conferences/pathologists.

EDUCATION

Southeast Health Science Center - Houston, TX

2003

San Jacinto College - Houston, TX

1999 to 2001

Barbara Jordan High School for Careers - Houston, TX

1998

ADDITIONAL INFORMATION

QUALIFICATIONS

Ability to follow directions and work independently when appropriate

Able to work in team environment

Possess excellent written and verbal communication skills

Customer service contact skills

Understands compliance and safety and is able to effectively communicate the importance of compliance

and safety to other employees. Possess the ability and skills necessary to provide orientation and training for

patient service technicians.

Contact this candidate