Customer Service Sales

Niharika Byas Kejariwal

314-*****-*** ST NW,

Edmonton, Alberta - T5X 0B6

Email: ************@*****.***

Tel: 780-***-****

Profile

. Expertise in Mobile application testing across all the mobile

Operating systems of Android, Apple iOS, Linux Java, Windows, Symbian

and Blackberry

. Hands on experience in preparing estimation and proposal writing for

the RFPs, working with Enterprise Solutions team along with the

prospective customers

. Experience in Mobile Operation systems like Android, iOS (iPhone),

Blackberry, Windows Mobile, Symbian, Platform 2000 and Linux Java

. Understanding Software Development Life Cycle, maintain focus in

demanding work environments, under deadline and pressure conditions

. Meet challenges head-on and always find a way to effectively complete

multiple assignments or tasks

. Professionally committed and responsible. Adapt to new situations

easily

Technical skills

Operating Systems : Windows NT 4.0, Windows 2000(Prof) and

Windows 98

Mobile Operating Systems : Android, iOS (iPhone), Blackberry, Symbian

and Windows Mobile

Mobile Technologies : WAP, J2ME (MIDP), SMS, VoiceXML, SyncML

and Web Clipping

Development Tools : Nokia Mobile Development Toolkit, J2ME

wireless Toolkit

Programming Languages : C, C++ and Java

Web /Applications Servers : Web Logic 6.0/6.1

Base Station simulator : Agilent 8960, Anritsu and Spirent

3450/3452

Testing Tools : Agile Wrap, Quality Centre, Test

Link, Bugzilla, Mantis, JIRA, Sikuli, Seetest and Loadrunner

DDTS : DDTS (Defect Data Tracking

System) for logging of issues

reported during testing

Professional Experience

Cigniti Technologies Limited

Sr. Test Engineer

Oct 2011 - March

2014

Client : NQ Mobile Inc, Dallas, Texas

Team Size : 10

Duration : Jan 2012 to Present

Environment : Android, iOS, Windows Mobile, C and Java

Description: NQ Family Guardian is a parental control app that helps

parents protects their children by providing an online portal to monitor

their location and smartphone use, as well as manage how kids use their

devices. NQ Family Guardian ensures child's safety and empowers them to

enjoy a safe digital experience. NQ offers, Browser Blocker, App Filter,

Contact Filter, Schedules, Monitors, Geo-Fences, Check-in and Panic Alarm.

Responsibilities:

. Analyze & interpret complex requirements, prepare effort estimation

and draft test plan document for the stakeholders

. Authoring test cases, test case(s) execution and logging defects via

Bugzilla. Exploratory testing and retesting of fixed bugs

. Worked on implementation and maintenance of remote test framework to

test devices remotely

. Performed Drive/Field testing in Carrier Location(s) of USCC

. Performed Installation testing, Functional testing, Performance

testing, Interrupt testing, Memory Leakage, and Usability testing

. Designed automated testing framework using open source tool SIKULI

. Responsible for Regression cycles performed on Android devices HTC

Desire, Motorola, Samsung S4 and iOs devices. Drive Tests and

exploratory tests on remote access

. Used simple packet capture to capture log files and wire shark to

identify IP addresses requested by clients

. Regression and Integration testing for Android version(s) till 4.4.

and iOs versions 5, 6 and 7 on iPhone

. Regularly updating client on progress of the project via daily &

weekly status report and participating in weekly client calls

. Coordinating teams spread across different locations and time zones,

India, China and USA

. Ensure to participate in product learning programs and demonstrate

understanding of compliance procedures and sign off

Client : Alex and Ani

Team Size : 8

Duration : Oct 2011 to Jan 2012

Environment : ASP.Net, Visual Basic and Oracle 8

Description: Alex and Ani offers various modules in order to run day to day

store operations across in multiple stores across USA. This application is

a desktop application and consists of, Administration Module, Staff Module,

Store level Dispute Module, User Module, Sales Module, Purchase Module,

Inventory Control Module, Banking Module, Accounting Module and Maintenance

Module. Apart from proper functioning of these modules, application is also

supposed to maintain information about Customer, Vendors, Warehouse info,

transaction and reports. Billing is part of sales and purchases module,

reports were generated for sales and purchase sorted by date.

Responsibilities:

. Author Test Cases, Prioritize Test Cases, Execute and Log defects via

Agile Wrap

. Un-install and Install updated builds on SQL web server on regular

basis

. Conducted various types of testing like Functionality Testing, GUI

Testing, Regression Testing and System Testing. Exploratory testing

and retesting of fixed bugs

. Generate and maintain test reports, test data, report defects and

discuss details with project manager and client

. Participate in weekly status meeting with client and provide detailed

status report. Organize daily Scrum Calls

Travelex Limited, Mississauga, Canada

Retail Sales Consultant

Jan 2011 - Sep 2011

. Increased revenue from 50% to 88% on quarterly basis

. Transactions from 500 to 800/month through interactive customer

service

. Successfully performed Team lead duties during his absence and

supervised stores and adapted my style according to the situation work

through the organizational change

Travelex Limited, Sydney NSW, Australia (3 days/week)

Retail Sales Consultant

Oct 2007 - Dec 2010

Inventory of 25 stores extending from Arrivals to Departures at Pearson

airport. Increased revenue from 77% to 104% on quarterly basis and

transactions from 1800 to 2300/month through value promotions. Created

seasonal product displays and got Visual merchandising banner layout

approved. Through reward card campaign successfully added 260 customers

every month. Successfully performed Team lead duties during his absence and

supervised stores and adapted my style according to the situation work

through the organizational change.

ING Insurance, Sydney NSW, Australia (3 days/week)

Marketing and Communication Assistant

Oct 2007 - Dec 2010

. Assist the Communications & Marketing Manager in the role out of the

communications & marketing strategy for the particular year(s)

. Writing of press materials for press releases, establishing media

lists & assisting with media inquiries

. Assisting in proof reading and the creation of organizational briefs

. Assisting in the organization & the management of co-marketing

activities & events

. Assisting in the daily management of the content of our website & all

social media platforms

. Provide general and administrative duties as requested by

Communication Manager to ensure the effective functioning

Idea (Aditya Birla Group) Cellular Limited, India

Corporate Sales

Feb 2005 - Sep

2006

I have worked as a Territory Manager handling corporate sales and

providing on the floor training to new recruits and my role involved,

timely market research and competition analysis to seize increasing

opportunities arising in the market and avoid churn of existing accounts

to competitor. Acquiring and maintaining new accounts gained or retrieved

from rival competitors, coordinated and communicating information clearly

across relevant departments. Also, seeking appointments and visiting

clients for new account acquisition and built corporate relationships.

Offered sales presentations to the clients as per there business

requirements.

IIC Systems Private Limited, India (Currently recognized as Beacon Global

Systems)

Senior team lead (Customer service executive)

Jan 2003 - Feb 2005

I worked as a senior team leader in a call center managing 320 associates

and training new hires, Resolving customer queries and complaints through

email and over the telephone. Coordinated with the technical team to

ensure a smooth dialing process at all times.

Frontline Soft, India

Customer service executive

Sep 2001 - Oct 2002

I worked at Frontline Soft call centre in the sales team selling products

over the phone of AT&T, Sprint Wireless, Verizon wireless and others.

Education

University of Wollongong, NSW Australia

Jan 2007 - Nov 2008

Master in Business Administration (MBA)

Osmania University, India

June 1999 - May

2001

Master in Personal and Public Management

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