Customer Service Training

Mark Burrs

**** ***** ***, **********, ** *****

Mobile: 763-***-****

Objective

I am a passionate life long learning with an objective of finding a

place of employment or contract where I can utilize my wide range of

skills. I am a creative, solutions driven person looking for a company

or team that would value my services. I know several languages and am

always learning more as technology evolves.

Background TECHNOLOGY DIRECTOR/SENIOR SYSTEMS ANALYST/SENIOR FRONT

Summary END DEVELOPER with extensive experience in JavaScript,

eLearning Systems, IT Systems, Database Systems, Web

Applications, Application Development, System

Integration, Agile Best Practices and Project Management.

Related areas of expertise are:

JavaScript

JQuery

Backbone.js

ActionScript, Flash Application Development

HTML and CSS Technology

Articulate

UX Best Practices

Visio

XML

JSON

eLearning Standards Implementation - AICC, SCORM 1.2,

SCORM 2004, and Tin Can

Architecting Database Systems

SQL

AJAX

Project Management

Lotus Notes Development

Relational Database Architect

ASP

.NET Development (Experienced but rusty)

Section 508 Compliance Implementation

Experience

ALLEN INTERACTIONS 2009-2014

Senior Developer, Mendota Heights, MN.

Developed award winning eLearning

solutions for Fortune 500 Companies and

Universities

Developed xml data driven ActionScript,

Flash and JavaScript frameworks to

support easy to produce, reuse and

maintain courses

Prototyped new production frameworks

that utilized JavaScript, JQuery,

Backbone.js and Underscore.

Promoted best practice UX design

principles

Provided onsite training for clients and

internal users

Developed training material for clients

and internal users

Architected eLearning solutions for

clients

Created learning objects that conform to

industry standards: AICC, SCORM 1.2,

SCORM 2004, and Tin Can

Implemented courses in several LMS and

CMS systems including Moodle,

Blackboard, Cornerstone, Adobe Connect,

SumTotal, Peoplesoft, and custom systems

Mentored and trained other developers in

the company

NONIN MEDICAL 2008-2009

Web Developer, Plymouth, MN.

Developed an international website that

catered to users and distributors.

Developed xml data driven Flash

Tutorials

Developed web based xml driven survey

engine that saved to RDB and provided

reports using Business Objects Crystal

Reports XI

Developed Flash touch-screen Kiosk

survey system that saved to RDB and

provided reports using Business Objects

Crystal Reports XI

Developed a SQL Server based website

management system for maintaining the

website and integrated Multilanguage and

versioning features. Also included an

interface for non-developer to manage

copy for the site.

Redesigned website to optimize SEO

Managed SEO for the site and maintain #1

ranking status for most essential

keywords.

Provided essential Google Analytic

support for the marketing department

LODESTAR LEARNING CORP 2006-2008

Owner/Technology Director, Stillwater,

MN.

Managing the technology direction of

this recent startup software and

eLearning service company.

Software presentations and training at

tradeshows, conferences, user sites and

online via WebEx or GotoMeeting.

Responsible for development of several

eLearning web based interactions with an

emphasis on usability, accessibility and

multi-language support.

Managed several projects for clients

looking to enhance their current

eLearning systems with data driven,

interactive Flash based learning

objects.

Experience with D2L, Moodle, Blackboard,

and Microsoft distance learning

platforms

LeFEBRE COMPANIES, INC. 2002 - 2006

IT Manager, Elk River, MN

Based in Elk River, this trucking

company had locations across several

Midwestern states.

Responsible for implementing information

systems that would tie this multi

division company together.

Installed a managed a Windows server

environment that utilized 5 servers.

Architected and implemented web services

to provide Business to Business

integration.

Installed and managed a web based

reporting system.

Developed reports and SQL to provide

reporting services to web based users.

Developed systems using Lotus Notes,

Domino, .NET web services and web based

reporting to improve efficiencies across

the divisions. Managed IT Projects

utilizing both local resources and

international resources.

Provided user training on systems and

office productivity tools.

CYBURRS SOLUTIONS, INC. 1999 -

Owner/Senior Systems Analyst, White Bear 2002

Lake, MN

Specializing in workflow productivity

solutions for clients, CyBurrs Solutions was

a small development company with some

excellent clients. Clientele included

Enbridge Energy, Auria, The State of MN, VML

of Kansas City, Burger King, St, Jude's

Hospital in Duluth MN, Sprint, Northwest

Airlines, Ojai Digital Arts Center of CA and

numerous others.

Provided training services one week out the

month to Ojai Digital Arts center in advanced

Flash application development.

Contributed to the Flash 5 Bible.

Provided training services to Northwest

Airlines to assist their developers in

designing and implementing simulations.

Provided development services to the

international energy company Enbridge. The

challenge was to design workflow and

collaboration systems that would bring all

divisions and departments together in as real

time as possible.

VIRTUAL INFORMATION SYSTEMS 1994 -

Internet Technology Director/Senior Systems 1999

Analyst, Roseville, MN

Provided workflow, collaboration and

development services to numerous clients.

Provided mentoring and training to new

consultants and recruited 2/3 of their staff

before leaving in 1999 to start CyBurrs

Solutions.

TERNES REGISTER SYSTEM 1990-199

IT Coordinator, White Bear Lake, MN 4

Designed and developed the customer service

and production database system that was used

in a manufacturing environment.

Provided user training on the system as well

as office productivity tools and suites.

Computer and server implementation and

maintenance.

Education Computer Scientist Major, Elementary

Education Major, UW River Falls, WI.

Skills ActionScript 1.0, 2.0, 3.0 JavaScript

JQuery Backbone Captivate Story Board

HTML CSS Photoshop Beyond Compare SVN

JIRA Agile Best Practices SQL XML

JSON VB.NET LotusScript Data Driven

Flash Google Analytics Java (light exp)

Lotus Formula SQL Server Access Domino

Lotus Notes Crystal Reports Usability

Accessibility Training Graphic Design

PC Support Windows Server 2000/2003 Admin

Networking

I have worked with databases extensively.

Personal A passionate life long learner!

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