Judy Van Hyning

**** ******* ******, **********, ** 91325 Cell: 818-***-****

acdyfx@r.postjobfree.com

OBJECTIVE

A customer service position in a call center where my demonstrated customer

service and multi-tasking skills can be utilized.

PROFILE

Customer Service Representative with 17 years experience. Exceeds in

minimizing customer dissatisfaction and increasing customer loyalty. Thrives in

high-pressure situations.

HIGHLIGHTS

High customer service standards Ability to multi -task

Proficient at conflict resolution Adaptable to change

Knowledge of AS400 Shows patience and empathy

ACCOMMPLISHMENTS

Honored with Customer Satisfaction Awards on numerous occasions.

Received numerous awards, including receiving the Kevin C. Sullivan Award for

two quarters, for top sales in refinancing.

Named Customer Satisfaction Champion.

EXPERIENCE

Bank of America, Lancaster California 10/13/03-11/1/13

Customer Service and Sales Specialist II specializing in Escrow, Tax and

Insurance as well as sales.

Addressed customer service inquires in a timely, efficient and professional

manner including providing solutions to moderate complex and escalated issues.

Deluxe Financial Services 9/1/06-10/10/03

W orked in several areas of the company including the mail room, data entry,

order clarification, fraud and secure mail departments.

Contact this candidate