Customer Service Manager

Mohammed Khan

North Hills, CA ***** Home: 818-***-**** Cell: 818-***-**** Email: **.*******@*****.***

Qualification Summary:

I have 17 years of solid warehouse operations and stock control experience, with a proven track record in

leadership, customer service and staff management. My experience allows me to develop efficient methods to

organize stock and reduce cost in all aspects of warehouse transactions. I have setup an entire warehouse from

ground up across multiple buildings, moving $3MM worth of merchandise, daily, with a staff of 15. I

communicate well, manage time efficiently, maintain and promote a strong work ethic.

Professional Experience:

Sonic Electronix 6/24/2013 - Present

Warehouse Manager

Responsible for managing 25 direct reports and overseeing all warehouse operations including

receiving, picking, packing, shipping, inventory and logistics.

Responsible for overseeing all the recruitment operations for the department and terminations.

Partnered with human resources to resolve associate conflicts and performance management issues to

help ensure consistency of actions taken.

Responsible for creating schedules and re-assigning staff based on warehouse department needs.

Control cost expenditures by negotiating freight cost and warehouse supply cost with affiliated carriers

and vendors.

Develop and track performance metrics and KPI’s for the department.

Develop and implement a department Safety Program and ensure all associates are OSHA forklift

trained and certified.

Responsible for all performance review evaluations for the department and provide coaching when

necessary.

Restructure the floor space, so that the department maintains storage levels, adheres to safety

requirements and increase the level of efficiency for order picking.

Assist with the implementation planning of the NetSuite system. Work closely with the IT and

Accounting department to determine efficient warehouse operations.

Manage and coordinate the annual cycle count.

Accomplishments:

I’ve increased the efficiency of the warehouse by recruiting reliable staff members, re-organizing the

floor design, lowering the number of missing product orders, maintaining accurate inventory count, re-

structuring the receiving department, implementing performance metrics, and developing cost control

solutions.

Coca-Cola Enterprises 3/20/11 to 6/22/2013

Warehouse Supervisor

Coordinate Dock and Transport Operations: consisting of loading and un-loading Common Carriers and

intimal fleet transports.

Shift set up of personnel for daily work assignments.

Update and produce data report used to analyze current and trending inventory levels.

Monitor order building accuracies, i.e. Percent miss-picked cases.

Check outing orders for accuracy.

Perform final QC of loaded product once inside, prior to closing and sealing Trailers.

Input load-out variations in hand held scanners, which in turn updates inventory and final load-out

information.

Check-in returning Delivery trucks and perform final load-in modifications if applicable.

Retrieve cash and checks from returning deliveries.

Accomplishments:

We have created a team of seven employees to help with shrink. The goal is to check all incoming Coca-Cola

trucks, when they return back from the job site, they are required to have all the paperwork with them for all

damage or breakage, so the store can get credit or what adjustment need to be done.

Walker Zanger 09/17/2001 to 03/04/2010

Receiving/Warehouse Manager

Job Description: My responsibilities included validating and managing inventory, as well as, keeping records

of all incoming and outgoing shipments. My staff received all shipments and scheduled distributions to all 15

branches via truck. Overall, I was responsible for 3 different warehouses, managed 15 direct reports and guided

a total of 35 warehouse employees on daily tasks and operations. I conducted yearly performance reviews,

including hiring and terminations. Additionally, I trained employees on OSHA specific fork-lift operations and

managed fork-lift maintenance schedules. Finally, I also handled walk-in customers to ensure that their sales

and purchase orders were completed to their satisfaction.

Accomplishments:

I doubled efficiency by re-designing the warehouse shelving and tagging operations for inventory

management.

I developed an innovative, yet, easy to use, stock reporting tool, dubbed “pick-sheets,” using Microsoft

Office. This technique became so popular, that it saw companywide adoption.

My attention to customer service built relationships that ensured repeat order flow to the front office and

helped revenue generation.

Home Base 04/1987 to 07/2000

Receiving Manager

Job Description: Responsibilities included validating, managing inventory and keeping records of all incoming

and outgoing shipments. I handled over forty million dollars of merchandise per year, and supervised a staff of

14 people, including freight loaders and administrative clerks. Additionally, I supervised a defect department

and worked with vendors to re-ship defect merchandise.

Accomplishments

I increased throughput by creating small teams of two or three people with a dedicated role. This

allowed for quicker turnarounds through the warehouse floor.

Working with vendors, I organized an appointment based shipping schedule that eliminated missed truck

shipments.

Education:

1986: completed 2 1/2 years of certificate work in electronics

North Valley occupational center

Mission Hills, CA

3 years of college level work

Muslim College

Georgetown, Guyana

Skills:

OSHA certified fork-lift operator Scheduling and inventory management software.

Microsoft office suite Excellent communication and problem solving skills.

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