Customer Service Manager

Obj***

Ronald Jensen

***** ******** ***** ****** ******, CA 92557

Phone: 951-***-**** cell

********@*****.***

OBJECTIVE

Seeking to secure a long term position with a company in management or logistics.

EDUCATION and TRAINING

torrance high school

• diploma 06/1982

Major: General Education

Emphasis in Industrial Technology/Education

Engineering Drawing, Blueprint Reading, Engineering Principles

international solid surface fabricators association (issfa)

Certificate of completion 06/2003

Major: Countertop Installation and Repair

CDCON, INC October 1998

Certified Quality Technicians Course

SIGMA CERTIFICATIONS For Aerospace Industry 12/2000

Tool Awareness Training Green Belt

SKILLS and ABILITIES

Management

Responsible for Employees Output, Job Scheduling, Production, Evaluations and Reviews

Product Shipping, Receiving, Delivery Scheduling, Product Supply and Inventory.

Coordinated between Warehouse, Production and Repair

Coordinated Customer Service Reps to Ensure Customers’ needs were being met

Communication

Customer Service for Estimates on site, Problem Solving to complete Jobs to Customer satisfaction.

Responsible for Policy and Procedure meetings and Training,

Coordinated Safety meetings and Training

EXPERIENCE

Hi-tech tile 02/2012-12/2012

Installer/ Repairman

Install countertop

Customer tear outs

Customer service and field repairs

west coast countertops 07/2009-07/2011

Installer/field manager

Shower installer and Counter tops Installer.

Shipping and receiving.

Counter Top Installations: Solid surface, Lamination, Slab.

Machines: Profiler matic, Surface master, Strige Big panel saw.

Managed 8 people on job site.

LEONARD’S SERVICES 09/2001-12/2008

WAREHOUSE MANAGER

Responsible for 6 employees, Shipping, Receiving and Scheduling.

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Coordinating Repair jobs and Installations, Product Inventory and Ordering Inventory.

Handling Internal and External Customers with their Fabrication and installation requirements.

SOLID SURFACE COUNTERTOP CUSTOMER SERVICE

Solid Surface Repair, Fabrication, Installation, and Templates

FABRICATION MANAGER

Job Scheduling, Receiving Material, Fabrication

TILE INSTALLER

Tile Installation, and Repair for floors, showers and counters

HONEY WELL 1982-06/2001

TEST TECHNICIAN 1

Testing and Troubleshooting of Motors and Electromechanical Actuators for Aerospace applications.

Read and Interpreted Blueprints, Engineering Drawings, Schematics and Specifications.

Dealt with internal and external customer their needs.

References: UPON REQUEST

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