Administrative Assistant Customer Service
Resume:
Charlie M. Fernandez
Bronx, New York 10456
*************@*****.***
PROFILE:
Looking to provide first and second line technical support to customers by undertaking analysis,
diagnosis and resolution of most technology related problems. Familiar with Microsoft Windows
Platforms, Microsoft Office, and Microsoft Outlook. Also familiar Active Directory Environments. Well
rounded knowledge of PC setups, installations, troubleshooting, imaging, networking and peripherals
within LAN environments.
EDUCATION:
Monroe College, Bronx, NY
BBA Information Technology, June 2013
Monroe College, New Rochelle, NY
AAS Information Technology, December 2010
RELEVANT COURSES: Introduction to Information Technology, Computer Hardware, Computer
Software, Cisco Networking, Programming Logic, Visual Basic, Systems Analysis, Database
Management Systems, Network Security.
TECHNICAL COURSES:
Operating Systems: Windows XP, Vista, Windows 7 Windows 8, MAC OSX
Software Applications: MS Office (Access, Excel, Word, PowerPoint), Adobe Photoshop,
Dreamweaver, Flash
Networking: LAN/WAN, TCP/IP, CISCO I, CISCO II
Programming Languages: Visual Basic, HTML, XML, C++, SQL, and JAVA
Management: IT Project Management, System Analysis and Web Design
RELEVANT WORK EXPERIENCE:
Independent Computer Technician
GMEE TECH Bronx, NY 07/2012 Present
IT Technician
• Resolve hardware and software related issues for Desktops, Laptops, Apple computers.
• Install Windows XP/Vista/7/8, Microsoft Server 2003/2008, Mac OS X, Microsoft Office Suites,
VMware
• Troubleshoot and repair most smart phones including but not limited to Apple, Samsung,
Motorola, Nokia and LG (Both IOS and Android)
• Provide remote assistance to customer using tools such as GotoMeeting, LogMeIn, Team Viewer
and Radmin
• Installed and troubleshoot network peripherals at the home level
• Managed billing and payment cycles for each assignment
Monroe College
Bronx, NY 2/2013 8/2013
Administrative Assistant (Graphics Design Internship)
Provided technical support to professors and staff
•
Graphic Designer for multiple Conferences
•
Bachelors Orientation Designing and editing
•
Video Editing for conferences and presentations
•
Monroe College (School of Criminal Justice)
Bronx, NY 09/2011– 6/30/12
Administrative Assistant (Work Study)
Designed flyers and brochures using available publishing tools
•
Provided level 1 support to the office computers, printers and scanners
•
Developed Excel spreadsheets for tracking grades, assistance, schedules etc.
•
Assembled freshmen welcome packages for incoming students
•
Modified and improved mail merged letter processes for students
•
Performed clerical duties such as answering phone calls
•
Assisted Dean with all freshmen orientation duties.
•
Provided assistance to other peers as needed.
•
Monroe College (School of Criminal Justice)
Bronx, NY 09/2010 2/2010
IT Intern
• Provide customer service on site, email and phones
• Created package mailing process using available tools
Provided level 1 support to the office computers, printers and scanners
•
Assembled and assisted deans in creating freshmen packets
•
Assisted level 2 technicians on escalated issues
•
Assisted Criminal Justice Dean on all Marketing campaigns
•
Designed all print and web related graphics
•
References furnished upon request.
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