Customer Service Electrical Engineer
Resume:
Field Tech Specialist
VAN E. LOYD JR
McKinney, TX. 75070
469-***-**** cell.
********@*****.***
OBJECTIVE:
I am a very detailed, well-organized young professional seeking to implement my skills and training as an IT
Technician or as a Field Technician with a lucrative and profitable company. I have excellent oral and written
communication skills and the ability to perform multiple tasks in a demanding high-tech environment.
SKILLS:
Telecommunications IT Technical Systems Data Entry Clerk
Windows NT Customer Service MS Office & Word
Microsoft Excel & DOS HSI Installation Cable/Satellite Installation
EXPERIENCE:
Cell Tower Climber/ TEXCOM CONSTRUCTION Mesquite, TX.
System Admin
03/18 – Present
Responsible for the installation and testing of 3G/4G radio equipment, conducting 800 CDMA1 Filter Bypasses; and
troubleshooting and maintaining 1900 & LTE carriers for Sprint Cell Sites. Duties include, but not limited to:
traveling, troubleshooting existing systems and upgrading/integrating existing systems, tower climbing, installation of
new sites, delivery of parts and material from site to site and/or market to market. As well as multiple IT task such as:
Cleaning & Defraging Laptop and PC’s, installing various software programs for company (Microsoft 365, Streets &
Trips, Various Anti-Virus Software, Putty, and Element Manager), setting up email/cloud server profiles;
maintaining/troubleshooting multiple Laptops/PC’s. As well as upgrading, optimizing, and maintaining LAN/WAN
networks.
Cell Tower Climber SKYHAWK STAFFING Minneapolis, MN.
01/13 – 11/13
Responsibilities include installation and testing of 3G/4G radio equipment for AT&T & SPRINT Cell Sites. Duties
include 100% traveling, troubleshooting existing systems and upgrading/integrating existing systems, tower climbing,
installation of new sites, delivery of parts and material from site to site and/or market to market.
Carpet Cleaner Tech. OXI-FRESH of DALLAS McKinney, TX.
08/11 – 12/12
Lead Technician for franchised carpet cleaning company. Responsible for cleaning carpets in commercial places and
residential homes. Duties also included but not limited to: Schedule planning, appointment setting, and Lead Carpet
Technician training.
Cell Tower Tech. TEK SYSTEMS Dallas, TX.
12/10 – 06/11
Responsibilities include installation, testing, and integrating of 3G/4G software into AT&T RBS Stations. Duties
include 100% traveling, troubleshooting existing systems and upgrading/integrating existing systems, installation of
new sites, delivery of parts and material from site to site and/or market to market, and E-911 Test Calling.
Voice/Data Tech OUTSOURCE TELCOM. Dallas, TX.
02/07 – 12/10
Responsible for running video & data lines (RG-6, CAT5, CAT5e, CAT6, Fiber Optics), dressing out cable and
installing J-Hooks, termination of data lines, installing jacks & face plates, the testing of circuits for reliability, and the
building and installation of MDF & IDF rooms. As well as monitoring/maintaining and troubleshooting voice and data
circuits alike. While working here I also held the position as Lead Tech for a company called FSG Electric. I was given
the task of demoing and reinstalling Security cable for 4 of the D.I.S.D's elementary schools. I had a four man team
and was responsible for the scheduling, training, and monitoring of my subordinates. Upon completion I received a
letter of Recommendation for great service to the company.
Voice/Data Tech. ADECCO TECHNICAL Plano, TX.
06/06 – 02/07
Duties included but not limited to; defining routes for dropping and installing video & data lines (RG-6, CAT5,
CAT5e, CAT6), dressing out cable and installing J-Hooks, terminating ends, installing jacks & face plates, the testing
of circuits for reliability, and the building and installation of MDF & IDF rooms. As well as monitoring/maintaining
and troubleshooting voice and data circuits alike. I also have general knowledge of computer networking for adding
and/or troubleshooting LAN & WAN systems, in addition to installing medical equipment in Children’s Medical
Hospital.
MASTEC ADV. TECHNOLOGY Carrollton, TX.
Installer/Tech Support Rep.
10/04 – 06/06
Responsible for both Installation work and technical support; providing customer service to Direct TV customers along
with troubleshooting ideas and support to Direct TV Satellite Installers in order to maintain Satellite Systems. Duties
included but not limited to, operating dialer systems, data entry, customer support, technical support and all the duties
that come with being a regular installation tech.
Installer DISH NETWORK Farmers Branch, TX.
09/03 – 10/04
Extensive knowledge in installing and maintaining telecommunication satellite systems for Cable Television and HSI
(High Speed Internet) drops for commercial and residential areas. As well as having general knowledge of Telephony
installation and equipment usage for phone line installs.
Sailor UNITED STATES NAVY Norfolk, VA.
07/99 – 07/03
Responsible for various different jobs such as, processing incoming and outgoing message traffic classified and
unclassified alike. Manual and automatic routing of Top Secret Crypto material. Accurate knowledge of LAN & WAN
networks. Installing, maintaining and monitoring various satellite systems such as: HF, UHF, SHF and EHF voice and
data circuits. Installing land drops for High Speed Internet.
Comsec Material Inventory Clerk & (MWR) Recreational Rep. for my division.
EDUCATION:
1998 Graduate of W.T. White High School *Academic Scholarship*
1998 – 1999 Oklahoma University – Electrical Engineer
1999 – 2003 United States Navy – IT Technician
1. IT-A school Technical Training
2. Navy Leadership School (Professional Management Training)
3. IT21 Applications & CISCO Router Fundamentals
4. ITT-Tech (Studied for Bachelor's Degree in Computer Networking)
5. RBS 3000 (Intro. to Wireless Tower Technology)
6. COMTRAIN (Tower Climbing Safety & Rescue Certificate of Completion)
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