Customer Service Human Resources

Samantha Clark

*** ***** **** ****

Cherry Hill, NJ, 08003

Cell Phone: 856-***-****

Work Number: 856-***-****

Email: *********@*****.***

Experience

Xerox Cherry Hill, New

Jersey

Customer Care Specialist 01/10/2014- Present

• Answer and respond to inquiries by current and former employees regarding their benefits and

payroll

• Track and log all transactions performed related to human resources and benefits processes

• Maintain contact with concerned parties regarding status of outstanding issues

• Apply and communicate conceptual elements of benefits and human resources rules and

regulations whilst maintaining professional discretion regarding sensitive information

Benefits Service Center Representative 09/23/2013-01/10/2014

• Respond to customer inquiries regarding health and welfare and retirement benefits via telephone

utilizing intricate computer processes

• Handel sensitive information regarding customer issues and resolve them in a timely manner

Dick’s Sporting Goods Deptford,

New Jersey

Customer Service 12/2012-

12/2012

• Answering phones – answering basic questions about store hours, location, and product stock

• Assisting Customers – working with customers to help them find products they are looking for

• Returns – handling customers professionally while upholding store policy

• Cashier – handled long lines of people during busy hours in a timely manner while servicing their

needs

Party City Deptford,

New Jersey

Customer Service 09/2012-

11/2012

• Answering phones – answering basic questions about store hours, location, and product stock

• Assisting Customers – working with customers to help them find products they are looking for

• Inventory – managing inventory, including stocking shelves, setting up displays on end caps, and

organized stock in warehouse

Protocall Philadelphia,

Pennsylvania

File Clerk

06/2010-09/2010

• Answering Phones – answering basic inquiries about location, checks, and employment

opportunities

• Managing paperwork – organized and filed paperwork, scanned paperwork into the computer

system to go paperless

• Computer work – basic data entry, paycheck processing

Education

Audubon High School 09/2005-

06/2009 Audubon, New Jersey

The Art Institute of Philadelphia 04/2011-

03/2012

Philadelphia, Pennsylvania

Computer Skills

• Microsoft Word

• Microsoft Excel

• Power point

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