Tech Support

Mark A. Ga r z a

Email: acdybl@r.postjobfree.com Phone: 831-***-****

Summary:

To obtain a professional position in a company which provides the

opportunity to use my varied skills and ample room for advancement

Hard Working • Energetic

•

Open Minded • Organized

•

Self-Motivated • Determined

•

Education:

Heald College 2007

Salinas, California

Associate in Applied Science degree in Business Administration

Everett Alvarez High School 2005

Salinas, California

General Education

Technical Certifications:

CompTIA Network+ Certification 2012

CISCO CCENT Certification 2012

Experience:

Fonality

Los Angeles, California 11/12 – 04/14

Help Desk Specialist

• Support employees with any issues regarding their desktops, laptops, email or phones

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• Provide support to all employees with connectivity (LAN/WAN/WLAN/VPN) issues

• Evaluate new applications, hardware and systems and make recommendations to

operations management

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Link Technologies

Las Vegas, Nevada 06/10 – 11/12

G

Tech Services @ The Cosmopolitan of Las Vegas

• Track cases, including, dates, status, problem descriptions and problem resolutions

• Required to meet or exceed all department Service Level Agreements (SLA's)

A.

• Maintain all in room Technology (IPTV, VoIP, Lutron, Enseo/LifeWare, Control4,

Juniper SRX210s, WiFi, and Avaya)

k

CCBOOTCAMP

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Henderson, Nevada 08/07 – 06/10

Cisco Education Consultant / Manager

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• Present and sell company products and services to current and potential clients

• Establish and maintain current client and potential client relationships

• Maintain a High volume of calls per day (120-280)

Contact this candidate