Customer Service Manager

DAVID B. HARROLD

*** ***** ****** ***** • Johns Creek, Georgia 30097 • 404-***-**** (cell) • *********@***.***

SUMMARY OF QUALIFICATIONS

Supply Chain Manager ~ Production Planning Manager ~ Distribution Manager

Proactive, motivated, and results-centric leader with 18+ years of successful experience in production planning, supply chain

management, materials planning, and distribution. Focused, innovative, and accomplished professional, reputable for tackling

challenges head-on through research, planning, and strategy implementation. Confident and knowledgeable decision maker;

dynamic team player. Dedicated achiever, committed to expanding professional expertise while delivering outstanding customer

service.

AREAS OF EXPERTISE

Manufacturing • Production Planning • Distribution • Supply Chain Logistics • Inventory Management

Materials Requirement Planning • Capacity Planning • Warehousing • Operations Management • Efficiency Improvements

Cost Savings • Shipping and Receiving • Automotive Components Manufacturing • Cross-Functional Team Collaboration

Personnel Training and Development • Communication • Problem Solving • Customer Service

PROFESSIONAL EXPERIENCE

AGC Glass Company-North America, Alpharetta, Georgia • 2011-Present

Glass manufacturing company servicing automotive and architectural & solar industry sectors.

Production and Inventory Planning Manager

Developed and maintain a macro-production plan for 4 flat glass manufacturing facilities that generate annual revenue in

excess of $250MM. Analyze and correct targeted inventory levels of primary products and specialty import products in

order to maintain the service levels that are driven by the business unit sales plan. Participate in cross functional teams that

seek out continuous improvement initiatives related to manufacturing capacity and inventory optimization. Research and

present logistics solutions for specific product development programs. Collect data, developed reporting tools and present

department KPI results to corporate executives.

Select Highlights:

• Played role in developing a standardized KPI reporting system for the corporate supply chain department.

• Due to key personnel developments, volunteered to spearhead the compliance documentation for previously awarded

D.O.E grants and secured complete awards of $1.5MM.

• Developed and implemented strategy to reduce aggregate inventory holdings by 9.8% from Q4-2011 to Q2-2012,

despite sluggish sales growth.

ZELEDYNE LLC, (Formerly Automotive Components Holdings LLC), Tulsa, Oklahoma • 2006-2011

Glass manufacturing company servicing automotive and architectural industry sectors. Acquired by Zeledyne LLC in 2008.

Supply Chain Manager

Captained automotive glass fabrication operations, including conducting production planning and scheduling, directing

inventory management and purchasing, and handling process-related communication. Mapped and implemented

immediate and long-term production and operating agendas, creating strategies according to market projections and

confirmed client purchases. Contribute to lean improvement initiatives. Established short-term production calendars, and

teamed with plant operating committee to evaluate “build-to-schedule” effectiveness. Orchestrated all logistics for product

distribution and returns. Ensured accuracy in operations documentation by tracking shipping, receiving, and production

and resolving any data discrepancies.

Select Highlights:

• Played central role in team execution of Enterprise Resource Planning (ERP) (QAD/MFG-PRO) conversion.

• Successfully tackled and resolved 2 capacity overload challenges by adopting 24/7 oversight strategy, including

personally supervising production, ensuring on-time shipments, averting stock-outs and production disruptions, and

delivering status updates to customers.

• Successfully coordinated a team of 18 associates involved in all material supply related activities (e.g. shipping,

receiving, linefeed and packaging). Maintained a zero lost time incident rate among the team during my tenure.

DAVID B. HARROLD • *********@***.*** • PAGE TWO

AUTOMOTIVE COMPONENT HOLDINGS LLC, (Formerly Visteon Corporation), Sandusky, Ohio • 2003-2006

Temporary business operated by Ford Motor Company. Created to re-acquire select North American manufacturing locations

from Visteon.

Production Planner

Championed materials requirement planning for 10 work centers producing 118 distinct products. Orchestrated multiple supply

components to ensure production success. Architected long-term operations plans, and created short-term production calendars.

Met customer timetables by creating distribution schedules, and directed customer service and satisfaction. Verified upstream

and downstream inventory, designing capacity requirement plans and to meet inventory needs while minimizing stock overflow.

Communicated production strategies to workforce. Led shop floor control, and prepared and delivered reports on the same to

leadership personnel.

Select Highlights:

• Improved service delivery score from 62% to 98% in 3 months.

VISTEON CORPORATION, Sandusky, Ohio • 1998-2003

Leading global supplier of automotive parts and systems. Formerly parts division of Ford Motor Company.

Material Handling / Distribution Manager

Piloted shipping and receiving operations for inside and outside sales, including handling of logistics and materials

planning. Captained all off-shift supply chain activities. Developed and presented process improvements to senior

management personnel.

Select Highlights:

• Delivered approximately $400K in annual savings by introducing vehicle-mounted scanning equipment, conducting

accompanying training, and creating operational hardware and usage guidelines.

• Enhanced receiving activities and cut inventory stockouts by instituting “receiving priority report” tool.

• Streamlined order-picking process by restructuring warehouse inventory in 300,000-square-foot space according to

commodity / product category.

• Won support for processes improvements by designing multi-faceted training program and demonstrating effectiveness

of the same through progressive introduction strategy.

Other previous roles included Material Planning Specialist – Ford Motor Company and

Operations Section Chief – United States Army.

Details on request.

EDUCATION

Bachelor of Arts in Business Management

Saginaw Valley State University, Saginaw, Michigan

PROFESSIONAL DEVELOPMENT

Hazardous Material-Government Compliance (CFR-49, D.O.T., and Packaging Requirements)

Basics of Material Handling and Systematic Handling Analysis

Pursuing APICS Certification

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