Engineer Customer Service
Resume:
Roman J an Junik
*** ******** ****** ■ Smyrna TN ■ 615/479-9771 ■ *******@*******.***
EDUCATION:
IVY TECH STATE COLLEGE. Kokomo, Indiana. Associate of Science and Associate of Applied Science
3 degrees: (Computer Information Systems, Networking, and PC Support & Administration)
Bachelor of Science–Mechanical Engineering
CERTIFICATIONS:
Microsoft Virtual Business Card
https://www.mcpvirtualbusinesscard.com/VBCServer/RomanJRJunik/card
https://www.mcpvirtualbusinesscard.com/VBCServer/RomanJRJunik/interactivecard
https://www.mcpvirtualbusinesscard.com/VBCServer/RomanJRJunik/profile
MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE)
MICROSOFT CERTIFIED SYSTEM ADMINSTRATOR MCSA
MICROSOFT CERTIFIED PROFESSIONAL (MCP)
CERTIFIED NOVELL ADMINISTRATOR (CNA)
DELL POWER EDGE SERVERS CERTIFICATION 2009
DELL DESKTOP CERTIFICATION 2009
DELL NOTEBOOK CERTIFICATION 2009
DELL PRINTERS CERTIFICATION 2009
DELL NETWORK ROUTERS & SWITCHES CERTIFICATION 2009
Summary of Technical Abilities
• Windows Server Administration; Active Directory administration
• 12 yrs. Network Administrator & Support (Novell & MS Windows Server)
• Experience with corporate anti virus, web filtering and anti spy ware
• Protocols including: TCP/IP, FTP and SMTP
• 6 yrs customer service experience
• OS Deployment & Migration
• Microsoft Exchange 2000/2003
• Microsoft Windows OS networked technology including Domains, Trusts, Active Directory, DHCP and DNS.
• Disaster Recovery with VERITAS.
• NDS NetWare Directory Services
• VPN configuration
• Ethernet, IPX, 802.X, and T1
• Experience with Microsoft and patch automation applications
Skills: Years of Experience:
Windows Server Platform NT/2000/2003/2008 12 years
Relevant Server Systems Novell NetWare 3/4/5 7 years
Mid Size/Enterprise IT Environments 6 years
Active Directory 2000/2003/2008 Novell Netware Directory Services 8 years
Exchange 5.5/2000/2003 migration/support 6 years
Group Policies/User Profiles 6 years
Architecting/Deploying/Implementation IT Infrastructure 6 years
Hardware / Software redundancy 6 years
WSUS Patch management 6 years
SPAM/Anti Virus software 10 years
End User Support 16 years
OS/Equipment upgrades/migrations 6 years
LAN/WAN Technologies 12years
Remedy ticket software 4 years
VPN/Remote management via Microsoft SMS/ 6 years
Firewall/Switching/Routing 6 years
Support (Windows OS 3.11 8) (Office 97 2013) 16 years
RELATED COMPUTER EXPERIENCE:
Development of e commerce and web sites.
E COMMERCE www.woodenhandcraft.com
INTERNET SITE www.neurologyconsults.com
Wireless Area Networks: IEEE 802.1X
Designed and built network totaling 250 workstations. Report included software and hardware recommendations, diagrams of layouts
with interconnections, narrative explaining setup, and spreadsheet outlining cost factors of network design.
WORK EXPERIENCE:
Neurology Consults PC Present
Smyrna, TN April, 2007
Network Consultant
• System Administration: Installations & configurations OS Win 2003/07, creating accounts, performance tuning, auditing,
documenting, and monitoring servers.
• Provide installation, maintenance, technical and customer support for desktop/workstations, LAN/WAN networked clients
and servers, network connectivity, network cabling, and related software.
• Install, configured and provided troubleshooting for applications including: MS Win OS, MS Office suite, remote desktop
support, Active Directory and GPO, backups, network printers, and network connectivity, configuration and maintenance of
all network devices.
• IIS 6 Created/added web site/Configuration & Support.
• Provide network technical support for Windows XP/Vista/7 and training users.
• Documenting system support and maintenance processes for reference.
Community Health Systems
Franklin, TN Dec. 2012 Nov.2013
Application Systems Analyst Physician & Specialty Systems
• Responsible for all Nimbus Windows Servers alerts activities for production and non production for the CHS enterprise
environment.
• Servers Administration: performance and monitoring server’s alerts support ongoing base.
• Diagnose and resolve complex configuration of Ambulatory Medical Records (AMR), support and troubleshooting issues within
Athena application.
• Administration, support, diagnose, resolve complex configuration and troubleshooting issues within Vista Keane application.
• Installed Allscripts hot fixes for production and non production environments for the CHS enterprise environment.
• Working knowledge of MS SharePoint stored documents shared on the virtual library
• Diagnose and resolve complex configuration, support and troubleshooting issues within Allscripts, and Allscripts
EPrescribe, Vista Keane applications.
Bethel University
Nashville, TN
August 2011 Dec.2012
Network Administrator
• System Administration: Installations & configurations MS Windows servers, performance and monitoring servers, remote
administration servers and desktop clients.
• Support of operating system and software running on Microsoft Windows servers.
• Managing AVAYA VOIP communication system for entire university.
• Working knowledge of MS SharePoint stored documents shared on the virtual library.
• Managing the upgrade of servers, software and maintaining backup and recovery procedures.
• Monitoring servers for hardware break fix and coordinating problems with centralized help desk.
• Optimizing server and application performance and deployments supporting application servers.
• Server Backup tapes, network services such as DHCP, WINS, and DNS.
NISSAN
Smyrna, TN. Oct. 2006–April 2010
Network Support/Engineer
• Analyzed system problems, selecting solutions and implementing corrective actions including maintaining servers, print
servers, desktop and system peripheral devices.
• Installations, networking, integration of MS Windows network, provided solutions for problems with network printers, network
connectivity, rack network equipment, network cabling, hardware and software problems.
• System Administration: Installations & configurations MS Windows servers, performance and monitoring servers, remote
administration servers and desktop clients.
Roman J an Junik
116 Holloway Square ■ Smyrna TN ■ 615/479-9771 ■ *******@*******.***
• Support of operating system and software running on Microsoft Windows servers.
• Support server imaging technology and optimizing servers and application performance.
• Managing the upgrade of servers, software and maintaining backup and recovery procedures.
• Monitoring servers for hardware break fix and coordinating problems with centralized help desk.
• Intel Windows 2003 server builds and deployments supporting application servers.
• Deployment & implementation new desktops and provided network technical support 18000 users.
• Installed, configured and provided troubleshooting for applications including: Altiris, Ghost Imaging, Remedy ticket tracking,
VPN, mainframes printers, IBM host/mainframe, MS Office Suite, SMS, AD, configuration and maintenance of all network
devices.
Quanta/Gateway Computer Corp.
La Vergne Jan 2003 Sept.2006
MS Server Engineer
• Built Gateway customized servers, installed RAID cards & controllers, Fiber Channel Cards in Ethernet Network, Configured
& tested Win 2000/2003 OS, and performed troubleshooting on servers on WANs.
• Installed, configured and provided troubleshooting for applications, configuration and maintenance of all network devices.
• Analyzed system problems, selecting solutions and implementing corrective actions including maintaining system peripheral
devices.
• Server Administration: Installations, networking, integration, application software installations and configurations,
performance tuning, auditing, installing, and monitoring.
• Provided installation, maintenance, technical and customer support for desktop/workstations, LAN/WAN networked servers,
rack network equipment, network connectivity, network cabling, and related software.
DELPHI/ELECTRONIC DATA SYSTEMS (EDS),
Anderson, IN. Dec. 2001 Jan.2003
Network Engineer
• Deployed 900 new desktops and laptops using Windows 2000 images as a team member of the Refresh project.
• Installed, configured and provided troubleshooting for applications including: Ghost Imaging, Auto Cad, Microsoft products:
MS Office XP/2003, Exchange 5.5/2000 configuration and maintenance of all network devices.
• Documenting system support and maintenance processes and procedures.
•
System Administration: Installations, networking, integration, application software installations and configurations, software
licensing, performance tuning, auditing, tape backups and monitoring.
COMMUNICATION & COMMERCE/MICROSOFT CORP., Indianapolis, IN Feb.2000 Dec.2001
Technical Support /Resolution Specialist
• Customer Delight Team Member in May and June 2001.
• Technical Support Representative for Microsoft Network (MSN) and Microsoft family products: Office 2000; XP; OS: Win
95/98/2000 and XP.
• Provided installation, maintenance, technical and customer support for desktop/workstations, LAN/WAN networked servers
and related software.
INACOM.
Indianapolis, IN. March 1994 Feb.2000
Novell Network Administrator
• Backed up old PC user system, files, software and documents.
• Server Backup tapes, network services such as DHCP, WINS, and DNS.
• Improved systems uptime from 90% to 99.8%, installed and configured laptop and desktop workstations, hubs, routers,
switches, Windows/Novell NetWare operating systems, and GroupWise. Installed accounting and financial software from the
file server.
• Configured Client 32, Server backup, Network Administration of NetWare4.11 created & tested users’ accounts, login scripts,
intruder detection & password restrictions, assigning right to NDS and File System, the Inherited Rights Filter and calculating
effective File System Rights.
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