Software Engineer

John A. Vella

***********@***.***

** ****** ***. ( Muskegon, MI 49441231-***-**** or 231-***-****

IT Skills

Desktop/Network Support Technician

Desktop Bench Work

. Virus removal

. Hardware installations

. PC building, setup, and troubleshooting

. Software installation, Windows 7, Windows XP, Windows Server 2003

operating systems, Microsoft Office Suites, installed Windows updates,

and installed and configured antivirus and malware protection software

. PC imaging

Network Project Work

. Onsite engineer assistance

. Resolving AV and Patching issues

. Cabling, cable termination, and data jack installation

. Tone and tagging

Data Center

. VoIP provisioning/setup

. VoIP phone support/troubleshooting

. Cable management

Help Desk

. Observation, background assistance, and remote support

Education

Muskegon Community College Associates Degree

Muskegon, MI A.A.S in

Computer Networking Technology

Completed April 21,

2012

. Member of the Phi Theta Kappa Honor Society

. 3.4 GPA.

. A+ Certification Completed/Passed

April 12, 2013

Baker College Business

Management Coursework

Muskegon, MI

Military Service

US Air Force Active duty, Nov1981 - May 1987

Aerospace Photographic Systems Specialist

US Air Force Reserve, December 1987 - June 1992 Air Cargo

Specialist

Employment History

Next IT Internship 180

hours completed

Muskegon, MI

. Installed and configured software and Windows updates

. Removed unnecessary software

. Performed on site hardware installations

. Updated client information using various software programs

. Cataloged physical software disks for storage

. Observed and assisted help desk technicians with background research

Harbor transit, Grand Haven, MI 06/13 -

Present

Driver/Operator: Operate transit busses in the Grand Haven, Spring Lake,

Ferrysburg, and Grand Haven township area.

Pioneer Resources, Muskegon, MI

11/09- 05/13

Driver/Operator: Operate school busses and transit busses.

SCI International/Sunrise Memorial Gardens, Muskegon, MI 09/08-

06/09

Family Service Counselor: Assisted families with the purchase of cemetery

arrangements.

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