Customer Service Sales

Ellza Maloku

Hotel Billing Assistant - ALE Solution

Wheaton, IL

***********@*****.*** - 224-***-****

Driven and detail-oriented with great customer experience and expertise in problem solving, excellent

communication and computer skills.

WORK EXPERIENCE

Hotel Billing Assistant

ALE Solution

Accounting Department Assistant for Hotels)

● Help accountants and billing specialist

● Prepare documents and files for each billing specialist

● My goals were to learn a bit more about the real estate and housing field

● Answer phone calls, in needed, to make sure documents, checks and other files are coming in a timely

manner

Weekend Sales Support & Administrative Assistant

Baird & Warner - 2014 to January 2014

Assist agents with brochures and other marketing needs

● Aid current and future clients over the phone and in person

● Assist agents with computer or any electronic issues

Bath & Body Work (October 2013- January 2014) Seasonal Sales Associate

● Wanted to develop my customer service experience in a different setting in a relatively short period of time

● Assisted each customer with wants and needs

● Achieved daily and weekly sales goals.

● Developed customer service skills through a new setting that emphasis

Electronics Captain

ALE Solution - June 2012 to September 2013

Developed positive customer relationships through friendly greetings and excellent service.

● Assisted guests with electronic malfunctions and performed demonstrations on how products work

● Used my customer service skills to develop a connection with each guest insuring they are satisfied with

their experience

● Trained, mentored and served as peer coach for new employees in multiple departments, including basic

training for new supervisors.

● Managed executive calendar and coordinated weekly and monthly project team meetings.

● Contacted customers regarding product availability, items ready for pick up and resolved any other issues

or complaints.

● Maintained and reported sales goals and results to immediate supervisor and other managers.

Senior Editor

Wheaton North High School - November 2009 to May 2012

Planned and coordinated board meetings, committee meetings and staff events.

● Coordinated design meetings and decisions across 4 major internal departments and teams.

● Monitored timelines and due dates and maintained specific personnel lists and assignments.

● Developed and taught several presentations and sessions for old and new members.

● Notified all advisors and members of deadline and pushed for feedback on their progress to meet each

deadline.

● Drafted templates for 265 pages each with a due date as well as list of requirements in order to complete

the page(s).

● Implemented a tracking processes to monitor progress for each week and most importantly each deadline.

EDUCATION

Business

College of Dupage

June 2012 to Present

Contact this candidate