Customer Service High School

Joash Colaco

*b Management Engineering

Email: ********@*********.**

Cell: 647-***-****

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office, with emphasis on Microsoft Excel, gained through

employment at Fishburn Group and various university projects

Excellent organizational with the ability to work well in self-directed environments

Strong team player with exceptional interpersonal skills

Ability to identify and solve problems in various work environments

Excellent customer service and hospitality skills gained through previous employment

EDUCATION

Candidate for Bachelor of Applied Science in Management Engineering, Co -operative

program at University of Waterloo September 2013 - present

Ontario High School Diploma, Our Lady of Mount Carmel Secondary School June 2013

WORK EXPERIENCE

Data Analysis Intern, Fishburn Group, Mississauga June 2012 - July 2013

Gained exceptional organizational skills by compiling, filtering, and analyzing financial

reports for the company using Microsoft Excel and built PowerPoint presentations

Assisted in budget development, forecasting, planning and variance analysis

Acquired experience as a dependable employee by working with senior employees to

accomplish related results

Maintained and managed a sophisticated filing system containing customer ’s

confidential financial records

Food Server, M & M Meats, Mississauga July - August 2012

Developed excellent interpersonal skills through customer service

Excellent knowledge of team management by ensuring efficient flow of services

Acquired marketing experience through advertising weekly barbeque promotions

Maintained a safe environment for customers by keeping shop floor clean and clearing

all spills immediately

Carrier, Mississauga News October 2010 - May 2011

Developed an efficient route to deliver flyers to customers three times a week

Co-ordinating well with other carriers’ delivery routes to maintain timely delivery and

met the required deadlines

Joash Colaco

1b Management Engineering

VOLUNTEER WORK

Calculus Tutor Our Lady of Mount Carmel Secondary School, Mississauga February –

June 2013

Demonstrated problem solving techniques by answering complex questions and

clarifying problems with students

Developed excellent communication skills by adapting to different learning styles to

help students understand the basic concepts of Calculus

Successfully taught senior high school students by creating personal lesson plans

Youth Group, Saint John of the Cross Church, Mississauga September 2010 – June 2013

Handled stressful situations effectively while organizing community dances and events

Acquired interpersonal skills by delivering food to the homeless

Usher, Saint John of the Cross Church, Mississauga September 2010 – June 2013

Demonstrated interpersonal skills by assisting people to their respective seats

Acquired experience with handling cash by managing donations

ACTIVITIES AND INTERESTS

Music September 2010 to June 2013

Played the Trombone, Trumpet and Baritone for junior, senior and jazz bands

Performed at the Graduation ceremony, Honor Roll ceremony and other school concerts

throughout my high school career

Cricket March 2010 – May 2013

Acted as a player coach during the four high school cricket seasons

Helped younger team members develop skills to play excellent cricket

AWARDS AND SCHOLARSHIPS

President’s Scholarship of Distinction, University of Waterloo

Recipient of R.J. McCarthy Award for good character and diligence in studies

Graduated as an Ontario Scholar

UNIVERSITY OF WATERLOO

UNOFFICIAL GRADE REPORT

Fall 2014 ME 235 Materials Science & Eng

Fall 2014 ME 250 Thermodynamics 1

Fall 2014 MSCI 200A Seminar

Fall 2014 MSCI 240 Algorithms & Data Structures

Fall 2014 MSCI 262 Managerial & Cost Accounting

Fall 2014 MSCI 271 Advanced Calc. & Num. Methods

Term Average: n/a Decision:

Spring 2014 PD 20 Eng'g Workplce Skills I:

Term Average: n/a Decision:

Winter 2014 GENE 123 Electrical Engineering

Winter 2014 MATH 118 Calculus 2 for Engineering 82

Winter 2014 MSCI 100B Seminar

Winter 2014 MSCI 121 Intro to Computer Programming

Winter 2014 MSCI 131 Work Design & Facilities Plan

Winter 2014 MSCI 261 Eng. Econ: Fin Mgt for Eng's 95

Winter 2014 PHYS 125 Physics for Engineers 76

Term Average: n/a Decision:

Fall 2013 CHE 102 Chemistry for Engineers 70

Fall 2013 MATH 115 Linear Algebra (Eng) 65

Fall 2013 MATH 116 Calculus 1 for Engineering 80

Fall 2013 MSCI 100 Management Eng. Concepts 77

Fall 2013 PHYS 115 Mechanics 82

Term Average: 75 Decision: Good standing

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