Customer Service Sales
Resume:
LARNETRA M. EPPS
Antioch, TN 37013
acdy84@r.postjobfree.com
SUMMARY A creative business professional with a record of increased
responsibility. Proficient in prioritizing and completing
tasks in a timely manner, yet flexible to multitask when
necessary. Customer focused with diverse industry
experience including Higher Education, banking, and retail.
Enjoys learning new programs and processes. A team player
who is attentive to detail and able to work in a fast paced
environment. Excellent oral and written communication
skills.
EDUCATION Tennessee State University Nashville, TN
Bachelor of Business Administration,
Business Administration concentration, Marketing
SKILLS
. Excellent communication skills & comfortable interacting
with a diverse population
. Accustomed to effectively handling highly sensitive and
confidential issues
. Proficient experience with Microsoft Word, Excel,
PowerPoint, Access, Outlook
. Ambitious, enthusiastic, and comfortable working
independently and in a team environment
EXPERIENCE Student Services Coordinator, Genesis Career College Nashville,
TN
October 2013- Present
. Develop and maintain collaborative relationships with the
college staff and students, families, local community and
partner organizations to ensure success through academic
years.
. Act as liaison among university management and students for
any concerns or discussions.
. Develop analytical programs to minimize potential dropouts
and enhance re-admission of dropouts.
. Arrange student activities and programs, manage all student
related events and functions.
. Coordinate and communicate regularly with and serve as a
resource to faculty advisors to ensure continuity and
consistency across academic programs.
. Conduct and assist in paperwork required by graduate
students and process degree audits when needed.
. Motivate students to engage in student focused activities
and increased student interest and retention by 25% within
months.
. Develops and coordinates career counseling services, job
search assistance, transfer counseling and internship
opportunities.
Assistant Director of Admissions, The Art Institute of
Tennessee Nashville, TN
October 2012- October 2013
. Manage inquiries, utilize corporate resources and personal
experience, make prompt and effective contacts with
inquiries and screen unqualified candidates.
. Participates in appropriate recruitment and enrollment
activities including: open houses, regional presentations,
training sessions, orientation programs, career days, etc.
. Schedule and conduct interviews. Pursue most qualified
candidates for enrollment.
. Accurately and completely portrays institute educational
programs, expected outcomes, student services, and
financial considerations to students, parents and
educators.
. Consistently conducts follow-up with all enrollments to
assure successful matriculation. Assists other departments
with data collection.
Universal Banker / Workplace Banking Coordinator, US Bank
Nashville, TN
August 2008 - October 2012
. Responsible for opening new accounts, handling teller
transactions, sells/cross-sells bank products and services,
and resolving customer service issues.
. Maintained new and existing customer portfolios geared
around financial education and wealth management
. Implement strategic sales plans to exceed monthly and
quarterly goals
. Successful in converting customer service relations into
sales opportunities
. Awarded numerous accolades for leadership, customer
service, and total production
Assistant Manager, Afterhours
Formalwear Nashville, TN
April 2007 - August 2008
. Increase sales by marketing rental business via
participation in bridal show and high school events
. Properly measure customers, assist in style selection, and
accurately complete paperwork
. Assist all customers in alterations, appointments, pick-
ups, and special order requests
Contact this candidate