Customer Service Manager
Resume:
J ESSE SH A N KS
#****
Dallas, Texas 75236
***********.**@*****.***
Summary:
• 14+ years’ experience in transportation, providing strong customer service and solving
problems.
• Created, modified and generated reports using Excel.
• Coordinated and lead safety meeting with drivers as well as non-drivers
• Maintained and updated DOT records, as well as reported all volitions to the company and
government
• Worked on software such as SAP, AS400, LEN, MS Excel 2003/2007, MS Word
2003/2007, Nova, Magellan and PC Air Flight and other various Transportation software
Work Experience:
Bear Transportation Farmers Branch, TX Dec 2013 – present
Special Project Manager
• Representing the client's interest
• Providing independent advice on the management of projects
• Organizing the various professional people working on a project
• Risk assessment
• Making sure that all the aims of the project are met
NFI Transportation Waxahachie, TX Aug 2011- Dec 2013
Dispatcher GM Fleet
• Dispatched a fleet of driver to make sure that we make on time pick up and del to the GM
plant in Arlington, TX.
• Made sure that each driver is paid, and to make sure that all the trails are in good working
order. And to stay within or under budget.
• Using KPI’s and P and L reports
Ryder Logistics Fort Worth, TX 2008 - 2011
Customer Logistics Supervisor / Shipment Management Coordinator
• Ensures that productivity and operational goals are met in order to deliver customer
satisfaction.
• Actively suggested operational improvements to enhance quality, improve production
times and reduce costs.
• Coordinated with warehouses to verify accuracy of shipments.
• Managed outside trucking company partners.
• Responsible for customer service, scheduling routes, and managing up to 47 trucks and
drivers (full time and temporaries).
• Resolved customer/carrier issues as well as handling shipment exceptions such as
updates and expedites in a timely manner.
• Verified shipments on to rail containers. Identified areas for continual improvement to
streamline processes and reduce costs, as well as drove increased systemic solutions.
Kitty Hawk Airline Dallas, TX 2007 - 2008
Capacity Manager/Planner
• Planned the LTL loads for Kitty Hawk Ground as well as made the call on what shipment
may be put on the plan and sent on the truck.
• Responsible for keeping operations cost down and keep freight moving to make on time
deliveries.
American Eagle Line Dallas, TX 2006 - 2007
Fleet Manager (Part-Time Night Shift)
• Directed, coordinated and supervised the activities of the drivers and equipment at night in
order to keep load and delivery time to insure the best product for our customers
QDS Logistics Dallas, TX 2005 - 2007
District Manager
• Supervised the day-to-day operations of a logistics company (courier service) delivering
medication for one of the fastest growing pharmacies in the state of Texas.
Swift Transportation Lancaster, TX 2004 - 2005
ECT Manager/ Dispatcher/Planner
• Supervise, directed, coordinated nighttime employees’ activities to insure the highest
productivity of both the driver and equipment.
• Remained consistent and created an atmosphere that increased driver retention.
• Responsible for monitoring essential statistics and worked to constantly improve on
utilization while maintaining a high level of customer service.
Education:
January 1990 Prairie View A&M University, Prairie View, Texas
Industrial Engineering
1995 Euless Airline Flight & Dispatcher School, Euless, Texas
Airline Dispatcher License as well as a Pilot License
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