Customer Service Management
Resume:
Summer Azam
**********@*****.***
Summary of Skills
. Screening, Interviewing, Hiring and Recruiting Internal and
External staff
. Solid Base of Understanding in Recruiting Practices and
Employment Laws
. FMLA Processing and Compliance
. Short/Long term disability Claim Management
. Developing Processes and Procedures, Launching New Programs
. Exceptional Customer Service and Organizational Skills
. Strong Written and Verbal Communication Skills
. Ability to Multi-task and work with a sense of urgency under
time constraints in a fast paced environment
. Efficiently manage heavy workloads and Prioritize effectively
. Work well independently as well as part of a team
. Ability to be Flexible to changing business needs
. Experience in a Unionized Automotive Manufacturing environment
. Demonstrates Accuracy and Thoroughness through attention to
detail
. Expert in gathering and analyzing information skillfully
. Filing and reviewing confidential medical and personnel
documents
Summary of Computer Skills
. Proficient in Microsoft Office:
o Word
o Excel
o Power Point
o Publisher
o Access
. Working Experience with PeopleSoft, Kronos, Attendance Tracking
System, OHM and GEAC
. Lotus Notes and Internet Research
Education
Bachelors of Business Administration in Human Resource Management
January 2011- Present
(Expected completion fall 2014)
Fort Hays State University, Hays, KS
PHR Certification (In Progress)
Associates of Applied Science in Marketing and Management
May 2009
Butler Community College, El Dorado, KS
Experience
Mitsubishi Motors North America, Normal, IL March
2009 - Present
Human Resources
Personnel Representative/Recruiting
January 2014 - Present
Responsibilities:
. Lead Role in Screening, Interviewing, Hiring and Recruiting Internal
and External(contract and temporary) staff
. Coordinate and take part in New Hire Orientation and Training
. Administer all aspects of Salaried Employee Relations Activities
including conducting Internal Investigations, Applying Company Policy
and making Disciplinary Recommendations to management, and following
through with recommended actions
. Serve as first point of contact for contract agencies that work
within the company such as the cafeteria, cleaning and vending
companies
. Maintain and update Access Databases and Tracking Spreadsheets to
provide management with current Headcount Numbers and Headcount
Allocation
. Organize and maintain the Succession Management Program
. Coordinate the Suggestion Improvement Program process
. Process employment verification requests per company policy
. Track and Update the Layoff Employee List per the CBA
. Safeguard confidential information and protect it against improper use
and disclosure
. Approving and Releasing invoices for payment
. Budget Tracking
. Maintain numerous ISO Documents
Personnel Representative/Leaves Representative
April 2012 - January 2014
Responsibilities:
. All previous responsibilities as a Leaves Representative plus the
following additional duties:
o Interviewing, Hiring and Recruiting Internal and
External(contract and temporary) staff
o Reinstated the internal Job Posting Program for salaried
employees
o Reinstated the Supplemental Workforce Program
o Developed and launched Staff Suggestion Improvement Program
o Reinstated the Succession Management Program, update internal
resumes
o Develop and administer the annual employee training program and
budget, including obtaining grant monies to augment funding and
meet state reporting requirements
Employee Relations - Leaves Representative
June 2010 - April 2012
Responsibilities:
. Assist over 1,200 employees plant wide with attaining Disability,
FMLA, and other Leaves of Absence provided by the company
. Help employees understand their options and what benefits are
available to them
. Facilitate the completion of disability and FMLA paperwork for
employees
. Analyze FMLA applications to determine eligibility and certification
in compliance with state and federal regulations
. In contact daily with Disability Insurance representatives about
employees' STD and LTD claim statuses and payments
. Work closely with the on-site Medical Clinic and Workers Compensation
representatives to expedite claims of Workers Compensation and
Disability
. Work with Payroll to ensure employees on leave are compensated
properly
. Communicate with Union benefit representatives about Associates'
disability/FMLA claims
. Update PeopleSoft and Kronos with Employee leave information daily
. Run queries in PeopleSoft, update Management and Staff of the HR
Department with pertinent LOA information
. Maintain Employee Disability and FMLA files
. General Administrative duties
. Assist in any other miscellaneous duties assigned by management
Employee Relations - Attendance Control Coordinator
March 2009 - June 2010
Responsibilities:
. Monitor daily attendance in Kronos of all associates on the plant
floor
. Communicate with Union Representatives and Group Leaders about the
Attendance Discipline of Associates
. Issue Attendance Discipline to the Associates on the plant floor
. Update Manpower spreadsheets daily
. Update Attendance Tracking System daily and monitor open events
. Communicate daily numbers to the Employee Relations and Human Resource
Managers
. Creating Excel spreadsheets and input data to track Associates that
are taking leave and company given options of time off work
. Be the point of contact for all Attendance Issues with the Associates
on the plant floor
. Work closely with Benefits, Leaves Representative and Employee
Relations Representatives to solve employee attendance infractions
. Enter discipline actions taken and Grievances and Resolutions made by
the UAW into PeopleSoft
. Running Queries in PeopleSoft to determine Associate's benefits status
. Determine eligibility for FMLA of Associates through reports generated
by Kronos and FMLA guidelines
Pizza Hut, Wichita, KS August 2003 -
October 2008
Manager
Responsibilities:
. Provided excellent customer service to customers in store and over the
phone
. Designed and developed new form of communication between management
. Supervised shifts of 10-20 drivers, cooks and CSR's
. Entered sales into cash register
. Train new employees in customer service and cash handling
. Interview prospective employees and recommend hire to RGM
. Conduct daily and weekly inventory
. Close weekly payroll
. Resolved customer complaints quickly and effectively
. Organized and updated employee files, physical and computer based
. Administer tests to team members to keep product knowledge current
. Organized cleaning schedule and delegated work
. Maintained high product quality
. Supervised delivery of quality product in a timely manner
. Nightly evaluations of daily business
. Gather and organize daily business summary for opening manager
. Make daily deposits of cash and checks
References available upon request
Contact this candidate