Customer Service Medical Billing

Latoya Nelson

**** * ******** *******, ** *****

773-***-****

*************@*****.***

Summary

• Future AAPC member with interest of obtaining certification

• Ambitious, optimistic, self-motivated, and straightforward

• Seeks out opportunities for growth and has a strong work ethic towards achieving goals

• Experience in providing excellent customer service and effective communication

Skills

•

• ICD-9, Cpt. HCPS Codes

• Microsoft Word

• CMS 1500 Claim Forms

• Microsoft PowerPoint

• Data Entry

• Anatomy and Physiology

• Capitation Plans

• Statement Management

• Remittance Advice (RA)

• Appointment Scheduling

• Phone Etiquette

• Medical Terminology

• Medisoft

• Generating Claims and Transaction

•

Education

Coyne College Chicago, IL

Medical Billing and Coding, Diploma

09/2012-01/2014

Experience

Universal Health Institute Chicago, IL

Medical Billing and Coding Exernship, 120 hours, 10/2013-12/2013

• Checked in patients

• Completed insurance verification

• Researched SOAP notes on patients

Chicago Tribune Chicago, IL

Packaging Specialist and Material Handler, 02/2012- Present

• Perform quality checks to make sure insets are correct

• Set up machine for correct production run

• Drive forklift truck to transport inserts from one machine to another

• Maintain safe and clean work environment

At Your Service Chicago, IL

Guest Service Representative, 01/2008-03/2009

• Greeted customers and maintained friendly and helpful demeanor at all times

• Checked and scanned tickets for events at the United Center and US Cellular Field

• Ushered customers to their seats

• Assisted customers with directions and answered questions

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