Joel Silva

*** ***** **.

Manteca, CA *****

Phone: 209-***-**** E-Mail: acdxvk@r.postjobfree.com

OBJECTIVE:

Seeking a sales, customer service, or logistics position that is challenging and offers growth

based on enthusiasm and ability.

EXPERIENCE:

Tom Duffy Co./B.R. Funsten September 2007 - September 2013

Tom Duffy Co. (September 2012 - September 2013)

3134 Lance Drive

Stockton, CA 95205

Reason for Leaving: Downsizing

BRANCH SALES ASSOCIATE/ASSISTANT MANAGER

• Managed customer order fulfillment process in ERP system by checking inventory,

placing orders, customer set up, and processing order payments.

• Responded to all customer inquiries from installers, contractors and end users

regarding order status, pricing quotes, and delivery estimates.

• Delivered value to customers by informing them about the availability of inventory

specific to their business. Kept customers apprised regarding order progress.

• Transported orders to customer sites via flatbed truck, loading and unloading at site.

• Performed insider customer service for customer pick up of orders, pulling and loading

each order

via forklift or manually.

• Coordinated receiving of inventory and restocking in warehouse, showroom.

• Made deposits at bank weekly.

• Organized customer information for easy access.

B.R. Funsten (September 2007 - September 2012)

105 Industrial Park Drive

Manteca, CA 95337

Reason for Leaving: Promoted to Branch

MATERIAL HANDLER/TEAM LEAD

• Used industrial lifts, selected and pulled customer orders and stocked transfers to

other locations of flooring products.

• Transported a variety of container and bulk goods, materials, and tools throughout

warehouse.

• Placed and handled items and pallets on stackable racks and in cargo spaces by

considering their shapes, size, stock number, and other storage factors.

• Received, unpacked, and checked arriving shipments. Accurately maintained all

records. Kept work area clean and organized.

• Proficient in RF/scan gun usage for inventory management.

• Trained to operate forklift trucks, reach lifts, and man-up lifts.

• Managed customer service will calls as needed.

• Understood and adhered to all safety procedures, utilizing all safety harnesses and

P PE.

24 Hour Fitness September 2005 - April 2007

1090 North Main St.

Manteca, CA 95336

Reason for Leaving: Better Opportunity

MEMBER SERVICE REPRESENTATIVE

• Responsible for assisting and directing members/guests.

• Monitored incoming inquiries and ensuring proper check in procedures were followed.

EDUCATION:

College Coursework 2005 - 2007

Modesto Junior College, Modesto, CA

High School Graduate

East Union High School, Manteca, CA

SKILLS:

• Proficient in Dancik (ERP) software.

• Works collaboratively with co-workers and employees at all levels.

• Excellent communication and interpersonal skills with customers.

• Accurate and organized with proactive approach to job responsibilities.

• Forklift certified.

• Can lift 50+ pounds repetitively.

REFERENCES AVAILABLE UPON REQUEST

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