JOHN D. SERRA
Springdale Rd., Dracut, MA 01826
Program, Production, Operations Management and Import/Export Compliance
A skilled strategic thinker that plans and implements programs to
achieve company objectives. Highly organized, directed and detail-oriented
- able to juggle multiple responsibilities simultaneously and maintain calm
in fast-paced environments. Remarkably productive in managing projects - a
creative problem solver who rapidly adapts to changing demands. Well
developed customer relation skills - able to communicate, relate, offer
assistance and handle stressful situations with competence.
Communications and Power Industries (CPI)-Beverly, MA
Manufacturing Supervisor Receiver/Protector Group
. Supervise team of assemblers and technicians in the manufacture of
receiver protectors for use in radar in military, weather, and
. Manage production flow, assigning and scheduling work to most
efficiently utilize personnel.
. Interface with engineering to resolve manufacturing issues promptly
. Active member of Process Improvement Team, focusing on on-time
delivery, manufacturing lead times, and implementation of an inventory
Microwave Radio Communications (Vislink)-North Billerica, MA
Temporary Contractor 2012-
. Contract position with assignments in manufacturing and engineering.
Import-Export Compliance/Traffic Manager
. Working knowledge of US Customs, NAFTA and EAR regulations.
. Familiar with Schedule B and ECCN classification, HTS codes.
. Prepared export documentation for shipments throughout the world
including commercial invoices, packing lists, certificates of origin,
bills of lading, shippers letter of instruction and shippers export
declarations. Supplied required documentation specific to customer's
country of destination.
. Managed ITAR compliance for US military program TSSR (Tropo Satellite
. Coordinated shipments with freight forwarders including third party
and drop shipments. Coordination included pricing, scheduling,
specific instructions and export compliance.
. Resolved clearance issues with US Customs.
. Negotiated transportation rates for imports/exports to off-shore
contract manufacturers resulting in 20% savings.
. Maintained accurate import/export records.
JOHN D. SERRA 978-***-****
Production Supervisor-Law Enforcement and Public Safety
. Managed and determined workload for assemblers and technicians at
company's California facility. Reviewed staff performance. Visited
site monthly and teleconferenced with staff as required.
. Loaded production by assessing shipping schedules and corporate
. Monitored orders placed on the California facility including risk
build orders forecasted by sales teams. Inserted orders into
production schedule based on revenue goals and customer requirements;
schedules included three additional months for future visibility.
. Tracked prototype production builds by managing pilot runs and by
partnering with engineering when necessary to resolve issues. This
resulted in a smoother transition of new products into manufacturing.
Production Supervisor/Program Manager-Government Products
. Managed US military program AN/GRC-239 TSSR - a full duplex line of
site microwave radios designed for quick deployment applications.
This program generated in excess of $40 million in sales.
. As Production Supervisor, successfully planned, built and tested TSSR
systems - working only with a small group of assemblers, technicians
. Increased sales of TSSR system by 20% by visiting military bases,
attending trade shows, giving demonstrations and providing training
and assistance to military and civilian customers.
. Provided technical support for US military personnel worldwide
utilizing the TSSR system.
Worcester Industrial Technical Institute-Worcester, MA
Associate's Degree in Electrical Engineering
William George Associates-Burlington, MA
Certified Lean Six Sigma Green Belt
Advanced Project Management