JOHN D. SERRA

978-***-**** **

Springdale Rd., Dracut, MA 01826

acdxu0@r.postjobfree.com

Program, Production, Operations Management and Import/Export Compliance

SUMMARY

A skilled strategic thinker that plans and implements programs to

achieve company objectives. Highly organized, directed and detail-oriented

- able to juggle multiple responsibilities simultaneously and maintain calm

in fast-paced environments. Remarkably productive in managing projects - a

creative problem solver who rapidly adapts to changing demands. Well

developed customer relation skills - able to communicate, relate, offer

assistance and handle stressful situations with competence.

EXPERIENCE

Communications and Power Industries (CPI)-Beverly, MA

2013-Present

Manufacturing Supervisor Receiver/Protector Group

. Supervise team of assemblers and technicians in the manufacture of

receiver protectors for use in radar in military, weather, and

commercial applications.

. Manage production flow, assigning and scheduling work to most

efficiently utilize personnel.

. Interface with engineering to resolve manufacturing issues promptly

and effectively.

. Active member of Process Improvement Team, focusing on on-time

delivery, manufacturing lead times, and implementation of an inventory

tracking system.

Microwave Radio Communications (Vislink)-North Billerica, MA

1992-2013

Temporary Contractor 2012-

2013

. Contract position with assignments in manufacturing and engineering.

Import-Export Compliance/Traffic Manager

2009-2011

. Working knowledge of US Customs, NAFTA and EAR regulations.

. Familiar with Schedule B and ECCN classification, HTS codes.

. Prepared export documentation for shipments throughout the world

including commercial invoices, packing lists, certificates of origin,

bills of lading, shippers letter of instruction and shippers export

declarations. Supplied required documentation specific to customer's

country of destination.

. Managed ITAR compliance for US military program TSSR (Tropo Satellite

Support Radio).

. Coordinated shipments with freight forwarders including third party

and drop shipments. Coordination included pricing, scheduling,

specific instructions and export compliance.

. Resolved clearance issues with US Customs.

. Negotiated transportation rates for imports/exports to off-shore

contract manufacturers resulting in 20% savings.

. Maintained accurate import/export records.

JOHN D. SERRA 978-***-****

PAGE 2

Production Supervisor-Law Enforcement and Public Safety

2008-2009

. Managed and determined workload for assemblers and technicians at

company's California facility. Reviewed staff performance. Visited

site monthly and teleconferenced with staff as required.

. Loaded production by assessing shipping schedules and corporate

revenue targets.

. Monitored orders placed on the California facility including risk

build orders forecasted by sales teams. Inserted orders into

production schedule based on revenue goals and customer requirements;

schedules included three additional months for future visibility.

. Tracked prototype production builds by managing pilot runs and by

partnering with engineering when necessary to resolve issues. This

resulted in a smoother transition of new products into manufacturing.

Production Supervisor/Program Manager-Government Products

1995-2008

. Managed US military program AN/GRC-239 TSSR - a full duplex line of

site microwave radios designed for quick deployment applications.

This program generated in excess of $40 million in sales.

. As Production Supervisor, successfully planned, built and tested TSSR

systems - working only with a small group of assemblers, technicians

and buyers.

. Increased sales of TSSR system by 20% by visiting military bases,

attending trade shows, giving demonstrations and providing training

and assistance to military and civilian customers.

. Provided technical support for US military personnel worldwide

utilizing the TSSR system.

Systems Engineer

1993-1995

Engineering Assistant

1992-1993

EDUCATION

Worcester Industrial Technical Institute-Worcester, MA

Associate's Degree in Electrical Engineering

William George Associates-Burlington, MA

Certified Lean Six Sigma Green Belt

Advanced Project Management

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