Engineer Customer Service

PERSONAL DETAILS LANGUAGES

R S W

SID AHMED DIB

Minijos 151-1, 93186 Arabic Good Good Good

Klaipėda, Lietuva French Good Good Good

Residence permit of Lithuania English Good Good Good

E: *********.***@*****.*** Lithuanian Beginner

20/08/1981

Married + Kid

SID AHMED DIB Driving license: B Tel : +370********

IT support engineer

PERSONAL SUMMARY

A confident and reliable IT support engineer with extensive practical experience of

working with computers and resolving any support issues that are raised to the

service desk. Possessing a proven ability to administer and control the operation,

configuration and maintenance of computer based information systems, as well as

having an eye for detail and able to multi-task under pressure. An excellent

communicator, can relate well with people at all levels and has the flexibility of

working well as part of a team and on my own.

Now looking to further an already successful career by working for a ambitious

and expanding company.

WORK EXPERIENCE

E.P.E Tonic Industrie SPA

Engineering Systems & Networks 2009 - 2014

Responsible for supporting the company's users at all levels as part of a helpdesk team. Ensuring that all

hardware and software is configured and installed correctly.

Spots and responsibility:

Responsible for networking, design, installation and maintenance services.

Responsible for the fast and accurate troubleshooting of reported faults.

Supporting users and network administrators.

Maintain the company's network infrastructure.

Networking and providing support for Windows, Macintosh and Linux issues.

Configuration and testing of any new hardware and software.

Troubleshooting technical problems and implementing solutions.

Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair.

Training new employees.

Assistance with training of staff and compiling procedural documentation.

Assisting the network manager with support requests.

Ensure computer hardware is safe & complies with health and safety legislation.

Applying patches in accordance with company procedure.

Updating and monitoring IT user accounts.

Maintaining up to date Antivirus levels on all machines company wide.

Working on Active Directory accounts.

Follow documented processes i.e. implementing change control procedures.

Producing reports for senior managers.

Providing maintenance support and break-fix solutions.

Industrial Computer Network Administrator 2004 - 2008

" (Development, Network Installation, Maintenance "Hardware & Software").

SKILLS AND ABILITIES

Experience as a Team Leader for projects.

Sound knowledge and experience in the operation of client-server operating systems.

Highly organised and disciplined with a passion for Information Technology.

A positive, high energy team player.

Having a passion for providing excellent customer service.

Networks: LAN, WAN, VPN, Ethernet, TCP / IP, Routing and Maintenance (Hardware & Software).

Operating Systems: Windows (9x/NT/2000/XP/2003/2008 Server, Vista, windows 7).

Firewall: PFSsense, IPCop, ISA Server 2004/2006.

EDUCATION AND QUALIFICATIONS

Professional Master's degree in computer option systems and networks 2009 - 2011

Ecole Ibn Rochd Algeria, in partnership with the School of Engineer 3iL Limoges France.

- CSI (Concepteur de systèmes d’information)( Designer of information systems) issued

exclusively by 3iL. Recorded at the French National Directory of Professional Certifications Published in

the French Official Journal of 10/10/2004, Level II.

Professional Computer Engineer 2007-2009 School Ibn Rochd, Algeria

Advanced Technician in Computer 2006-2007 (INFP of Birkhadem) (Algiers)

Bacalaureat (scientific) honors 2005-2006

Computer Technician Option Programming 2002-2004 Algeria

SEMINAR

2007 : Techniques of expression.

2008: Management, Management I / F Enterprise and Project Management and MS Project.

2009: Technical Job Search.

ISA-Server-2004 / 2003 Ms.Exchange.

CCNA 1: Fundamentals of the networks.

CCNA 2: Routers and Routing Basics.

CCNA 3: Switching and Intermediate Routing.

2010: Management and engineering project.

2011: Ms.Exchange 2007.

AREAS OF EXPERTISE

Networking – Systems

Infrastructure support

Server support

Microsoft technologies

Remote support tools

KNOWLEDGE

VMWare [ vSphere / vCenter ].

HTML / Java Script, Joomla, XML, PHP / Mysql.

C + +, UML, Eclipse, Java Programming, SQL / Oracle10g, GNU / Lunix (Red hat, Ubuntu), Computer Security.

PERSONAL SKILLS

Problem solving

o

Commitment to outcomes

o

Highly analytical

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Helpful attitude REFERENCES – Available on request

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