Manager Project

OSCAR E. MONCADA

**** ********* *** ****@***.***

Tracy, CA 95377 919-***-****

EXECUTIVE SUMMARY

. Experienced Project and Program Manager with diversified track record

of success in the Information Technology; Military/Commercial

Aviation; Mortgage/ Real Estate; and Hospitality industries.

. Inventor with USPTO Provisional Patent and Non-Provisional Patent

(Pending).

. Compliance experience with US Government, State (NC, VA, FL, TX),

County, and City.

. Proficient and certified on the implementation and required tailoring

of the PMI PMBOK Framework; ITIL

Service Management Framework (Service Strategy, Design, Transition;

Operations, and CSI); Agile-Scrum

Framework (Visualization, Inspection, and Adaptation); and IBM

Common Cloud Reference Architecture

(IaaS, PaaS, SaaS, and BpaaS on Private, Public, or Hybrid cloud)

including the IBM Security Framework.

. Experienced leading multiple initiatives for large, medium, and small

size companies.

. Over 20 years diversified experience as Project/Program Manager (12);

IT Manager (7); Risk/Safety Manager;

General Manager/Director; Operations Manager; Aviation Manager;

Mortgage/Real Estate Manager; Training

Manager; Marketing Manager; and Human Resources Manager. Bilingual

English and Spanish.

. Leveraged resources to generate transactions that averaged $500,000

per completed transaction.

. Reduced operational cost that generated more than $4M in savings.

Technical documents writing skills.

EDUCATION

. Master of Science Degree, Computer Information Systems, MBA/Robotics

courses. ST. MARY'S U, TX.

. Bachelors in Business Administration, minor in Marketing. UNIVERSITY

OF THE STATE OF NY, N.Y.

CERTIFICATIONS

. Project Management Professional Certification (PMP), PMBOK, Project

Management Institute (PMI).

. IBM Certified Solution Architect Cloud Computing (WebSphere, Tivoli,

Rational, and Lotus).

. ITIL V3 Foundation Certification. IT Service Management.

. Agile - Professional Scrum Master Certification (PSM), Software

Development.

. Applications: Office 365, SharePoint, MS Office, MS Project 2013,

Workday, ServiceNow, & Oracle 9i PL/SQL

. Safety Programs Administration/Aerospace Safety, UNIVERSITY OF

SOUTHERN CALIFORNIA, CA.

. Squadron Officer Course (Leadership & Communication), USAF AIR

UNIVERSITY, Maxwell, AL.

. CISSP preparing for Certification exam, familiar with ISO and NIST

Security Architectures.

PROFESSIONAL EXPERIENCE

IT Strategic Services LLC, Chapel Hill, NC (www.itstrategicservices.com)

Nov-11-Present

Director

. Perform confidential Gap Analysis for small and medium business (SMB)

based on ITIL Service Management

Framework. Application of Continual Service Improvement framework

(combination of Quality Management,

Change Management, and Capability Improvement) to determine the

required improvement based on their vision.

. Whole lifecycle Processes Design from Critical Success Factors,

Patterns of Business Activity, or Service Level Agreements

requirements; Testing and Validation (against CSF, PBA, and SLA), and

Evaluation/Improvement.

. Event and Incident Management Processes analysis and improvement to

comply with Service Level Agreements.

. Advised businesses how to improve their IT Governance/IT Security

using the IBM Security Framework,

which should be managed by the Security Governance, Risk Management,

and Compliance Office to control

People & Identity, Data & Information, Application & Processes, Server-

Network-End Points, and the Physical

Infrastructure. The objective is to protect the Confidentiality,

Integrity, and Availability of all the company assets.

. Design and develop Cloud based solutions, SaaS, PaaS, IaaS, and BPaaS

deployed on Private, Public, or Hybrid

Cloud to reduce and optimize capital investment & operational

costs.

. Program and Project Management to implement PMBOK or Agile-Scrum

framework (use of MS Project as tool).

Chapel Hill Bed and Breakfast LLC, Chapel Hill, NC

(www.chapelhillbandb.com) Dec-06- Present

Project Manager and Owner/General Manager:

. Performed Feasibility Study and developed Business/Project Plan to

open high-end B&B and Bistro.

Oscar E. Moncada

. Prepared Statement of Work, RFP, and approved budget ($840K). Managed

project execution,

. Monitored and controlled the strategy's implementation to

renovate/convert a neglected residence.

. Successfully designed and developed automated and configurable self-

service reservation website.

. Managed the integration of required knowledge areas, processes,

inputs, tools, techniques, and outputs.

. Applied the PMBOK framework & Agile Scrum framework (visualization,

inspection, and adaptation).

Espresso By Express Co. (alliance with AAPEX Mortgage) Lauderhill, Fl

March/02-Nov-06

Project Manager and Owner:

. Performed Feasibility Study and developed Business/Project Plan to

build a multi-store building to open

a Coffee-Wine-Cheese Caf , Gelato bar; and full service Real Estate

office at a 62K car traffic location.

. Prepared Statement of Work, RFP, and approved budget ($1.3M). Managed

project execution, monitored and controlled the strategy's

implementation. Project was closed due to substantial damages caused

by hurricane Wilma and Katrina on July-2005.

AAPEX Mortgage (alliance with Espresso By Express)

Lauderhill, Fl Nov/04-Oct-06

Program/Branch Manager:

. Mortgage Finance Marketing, Loan Origination (LOS), Loan Processing,

and QA/QC of commercial and residential loans to comply with secondary

market guidelines (Fannie Mae). Recruitment, hiring, and training of

Mortgage Loan Officers. CRM, applied company strategy and tools to

find, attract, and win new clients, nurture and retain those the

company already had, entice former clients back into the business, and

reduced the costs of marketing and client service. Branch was closed

due to substantial damages caused by hurricane Wilma and Katrina on

July-2005.

The Computer Guys Co. Richmond, VA

Jan/01-Dec-03

President

. Formulated service strategy and designed services (ITIL Service

Catalog/SLM) to provide the required and agreed services (SLA) to

local customers. Initiated the implementation of a Change Management,

Service Asset and Configuration Management (SACM) with a CMSDB.

Managed the design, development, implementation, and deployment of

small to medium data centers infrastructure. Set up Incident and

Problem Management Systems.

. Marketed maintenance service agreements. Value Proposal preparation,

presentation, negotiation, and closing.

. Follow up on services delivered to confirm compliance with SLA (ITIL

SLM).

Evan Energy, Richmond, VA

Apr/97-Feb/02

Director of Transportation and Chief Pilot:

. Management of the corporate Aviation Department negotiated the

procurement of a long range Cessna Citation airplane that met company

requirements.

. Managed the profitable utilization of corporate airplanes and reduced

operation costs.

. Managed and directly controlled the safe operation of corporate

airplanes on trips to Canada, Caribbean, South America, and the US.

. Systems Administrator/Operations Manager:

Responsible for effective provisioning, installation/configuration,

operation, and maintenance of systems

hardware and software and related infrastructure. Events,

Incidents, and Problems Management

Flight Safety International, Miami, FL

Nov/93-Mar/97

Cessna Citation Program Manager:

. Managed the initial integration and continuous operation of the Cessna

Citation 500 series Program.

. Completed FAA requirements for approval of the Program and Citation

simulator re-certification.

. Developed and implemented Marketing Plan to reach target market.

. Cessna Citation Ground & Simulator Instructor:

. Trained U.S. and international corporate pilots on their Initial and

Recurrent simulator training.

. FAA Designated TCE (PPE): Represented the FAA on required pilot's

proficiency check-rides.

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