Customer Service, Microsoft Office, Case Manager, Research

Tammy McBride Slaughter

**** ********** *** * * Jacksonville, FL 32225 l 904-***-**** l *************@*****.***

Profile

Detail-oriented, compassionate professional with proven ability to provide excellent customer service, both in person and on the

telephone,with proven track record in telemarketing/sales. Highly organized with excellent communication skills. Proficient in several

computer programs, including: MS Word, Works, Excel, PowerPoint, and Outlook.

Professional Experience

Lifting Individuals and Families for Eternity, Mental Health Targeted CaseManager. 4/12-12/12

Provided case management services to adults and children with severe emotional disturbances or mental illness. Conducted assessments in

the homes or in the community,to dermine clients' needs,individual goals, and to formulate a service plan. Coordinated services with

community agencies to assist clients, insuring emotional,social, educational m and medical needs are being met, Documented charts, typed

detailed reports after each home visit,and used ICD-9 codes when competing billing logs for Medicaid, while filtering strict confidentiality

guidelines.Requested medical records,on behalf of clients, from psychiatrists,medical doctors, and other mental health professionals.

Conducted home visits weekly, working with the clients to meet goals on service plan.

Rand Corporation, Clinical Research Assistant 7/11 – 12/11

Found local office location for research study, ordered all study-related supplies, including: furniture, office supplies and other study related

needs, to turn an abandoned office into a functional office. Helped run local office for California-based Research Company for a

government-funded research study. Went out into community to find appropriate "seeds" that fit the profile for targeted study participants.

Scheduled clients for specific time slots and maintained calendar. Interviewed clients to determine appropriate matches for study. Assisted

individuals who qualified, but were unable to complete the study without assistance. Compensated individuals that completed the study.

Completed all required forms to ensure charts contained all required data according to government standards. Documented charts while

adhering to strict confidentiality practices. Assigned numbers to study participants so that they could remain anonymous. Encrypted all data

received so that confidentiality wouldn't be breached. Maintained communication with home office. Saved study data onto CD then sent

data to home office via FedEx on a weekly basis. Participated in conference calls on a weekly basis. Completed reports daily with study

data then uploaded them to home office.

The Bridge of Northeast Florida/Healthy Families, Family Assessment Worker 7/03 – 7/10

Performed in-depth assessments on clients referred to Healthy Families who were considered to be “high-risk” for abusing their children.

Interviewed clients to gain insight to their background, including: current/past drug/alcohol abuse, mental health diagnosis/treatment,

history of childhood abuse, CPS involvement, family history, etc. Established and maintained relationships with community resources.

Completed CPS background checks on all clients. Determined needs based on assessment, then sent referrals to appropriate community

resources. Experience with crisis intervention and child abuse prevention. Arranged professional speakers from various agencies to teach

clients in monthly meetings, in an effort to promote self-sufficiency. Conducted PowerPoint presentations during meetings and special

events. Participated in outreach efforts throughout the community to promote the Healthy Families initiative. Proven ability to work with

an extremely diverse population. Completed weekly and monthly reports. Completed travel logs on a daily and monthly basis. Completed

CPR/First Aid class every two years, to maintain certification status.

Education

University of North Florida (Jacksonville, FL) – B.A. Criminal Justice/ Psychology GPA 3.5

Awards

First Coast Family Center & The Florida Times Union 15th Annual Child Abuse Prevention Award (2008)

Contact this candidate