Eric A. Rodriguez
Sugar Hill, GA 30518
Summary of Qualifications
Highly skilled Professional with multiple years of experience in a
multitude of networking fields within a variety of challenging workplace
environments. Highly motivated and able to quickly adapt, while meeting and
exceeding goals and providing maximum efficiency of all resources, both
personnel and equipment. Responsible for the installation, configuration
and management of network systems: in both stand-alone and client-server
environment, in support of large number s of active users. Extensive
leadership skills and experience as a team leader and member, and also a
constant liaison among various Information Technology departments.
Technical Support Analyst, Insight Global contractor for McKesson, May 2013
- March 2014
-Maintain critical patient care systems and services for customers in the
healthcare industry both with hardware and application support, ensuring
maximizing utilization of provided network and services through various
enterprise tools, including customer focused service for both hosted and
non-hosted multimillion dollar accounts for hundreds of customers.
-First response, identification and triage of Critical, High and Standard
cases to include large network outages, system degradation, VPN/AVPN/EVPN
and TCP/IP network support, NAT request, network device monitoring
(Spectrum/Citrix Patrol Console), enterprise server maintenance, meeting
and exceeding resolution standards set by McKesson. Platforms to include
Windows, Citrix, Linux/UNIX, Oracle, Interface management, and direct
coordination with upper level resources and teams.
-Application support for McKesson products to include Paragon, Horizon
Patient Folder (HPF), Horizon Clinical Infrastructure (HCI),
Pathways/Cloverleaf, Pharmacy, RX, and financial products. Direct
resolution of application services and monitoring, application workflows,
compiler and release services, scanning and faxing, processors, database
utilization. Assist with upgrade roll outs to identify and resolve issues
post go live stage.
-Internal McKesson support for vital server access tools for SecureLink,
CAF link, reflections, Toad, remote connection resolution, PC refresh, for
a wide variety of platform connections, troubleshooting of customer/client
server connection, isolate/test/repair VPN issues, router diagnostics and
Network/System Administrator, United States Marine Corps, Jun 2010 - Apr
-Install, configure and maintain commercial-grade data network systems in
order to integrate secure and non-secure data, voice, and video into
higher, adjacent and subordinate network systems.
-Manage server hardware and software, Active Directory, DNS, Exchange,
creation of Active Directory users and computers, Organizational Units, and
applied share level permissions, as well as manage privilege user accounts.
Domain builds both in and virtual and physical environment, to support
various network operations.
-Plan and execute the integration of multiple information systems in a
networking environment through multiple data link sources. Evaluate and
resolve customer information system problems, and effect required hardware
upgrades and repair to maintain mission capability.
-Install, configure and manage deployed FortiNet 800 firewall suites.
Implement firewall polices as directed, monitor user traffic, address
security issues, and apply current Access Control Lists to hardware.
-Provide Tier I, II and III support for server, LAN and encryption issues.
-Ensure that IT polices are enforced and meet to provide secure network
usage and execution.
-Accountable for the maintenance and readiness of 391 end items worth
approximately 7.5 Million Dollars of equipment. Also accountable for 45
cryptographic classified items worth over $175,000 with zero losses.
Help Desk Supervisor, United States Marine Corps 2011-2012
- Experience in a Help Desk Supervisor position; with multiple technicians
addressing a wide array of technical issues to over 750 users in multiple
locations, on both Windows 7 and XP operating systems.
-Provide direct Tier I and II high quality support to high level staff
members in a VIP status and processed issues and tickets in a timely
-Planned the execution and supervision of the installation of over 900
assets, over three classifications of networks. Met each install phase
timeline and provided 100% functionality of all network assets to include
secure/non-secure client work stations, VoIP phones, network printers,
scanners, and video telecommunications equipment and peripherals.
-Ensured that all client assets are imaged appropriately, labeled, secured
in order to meet DoD and Information Assurance security polices set for the
use of DoD classified and unclassified networks.
-Plan network requirements for large scale multiple organizational
exercises, adjust network diagrams for changes in requirements.
-Maintain technical proficiency for all personnel within the team, to
include the scheduling of related job courses and certifications.
Aviation Operations Specialist, United States Marine Corps Aug 2003- Jun
-Responsible for the management of personnel to plan and compile daily
flight schedules for aviation assets and personnel, through the use of
multiple civilian and military systems. Supervised the tracking of training
of crewmembers for the use of scheduling and safety purposes.
-Tracked and reported total logged flight hours for pilots and aircraft
within the squadron to ensure accuracy to higher headquarters through the
use of multiple reporting systems. Accurate reports were crucial in
ensuring funds were being properly spent and reported throughout the
Security Clearance: Active DOD SECRET Security Clearance
Georgia Southern University, Statesboro, GA, Bachelor of Science
Information Technology (Junior) 2014 to present
Pensacola State University, Pensacola, FL, Associate of Applied Science
(Management and Marketing) 2012
-Microsoft Server, Microsoft Exchange, Active Directory, DNS (2003 &
-Windows 7, XP, Linux Red Hat, Oracle
-CISCO Switches and Routers (EIGRP,EBGP, IBGP, OSPF) / CISCO VoIP Phones
-VMware and ESXi
-Fortigate Firewall Suite
-Microsoft Office 2010/2007, SharePoint Portal Administration, Spectrum
-Polycom & Tandberg Video Teleconferencing and media peripherals
McKesson Products HPF, Paragon, AdminRX, PCON, Revenue Cycle, Emergency
Department Products, Pathways/Cloverleaf
USMC Cyber Network Specialist Course, Twentynine Palms, CA 2010
USMC Aviation Operations Specialist Course, Meridian, MS 2003
USMC Deployed Security Interdiction Device Operator's Course (NETWORK
FIREWALL), Camp Lejeune, NC 2010
VMWare Design for Security, Camp Lejeune, NC 2010
General Dynamics COC Networkers Course, Camp Lejeune, NC 2010
General Dynamics COC Operators Course, Camp Lejeune, NC 2010
Theater Battle Management Core Systems (TBMCS), Hurlburt Field, FL 2006