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Network Management

Buford, GA
April 30, 2014

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Eric A. Rodriguez

**** ***** ***** **.

Sugar Hill, GA 30518


Cell: (760)


Summary of Qualifications

Highly skilled Professional with multiple years of experience in a

multitude of networking fields within a variety of challenging workplace

environments. Highly motivated and able to quickly adapt, while meeting and

exceeding goals and providing maximum efficiency of all resources, both

personnel and equipment. Responsible for the installation, configuration

and management of network systems: in both stand-alone and client-server

environment, in support of large number s of active users. Extensive

leadership skills and experience as a team leader and member, and also a

constant liaison among various Information Technology departments.

Professional Experience

Technical Support Analyst, Insight Global contractor for McKesson, May 2013

- March 2014

-Maintain critical patient care systems and services for customers in the

healthcare industry both with hardware and application support, ensuring

maximizing utilization of provided network and services through various

enterprise tools, including customer focused service for both hosted and

non-hosted multimillion dollar accounts for hundreds of customers.

-First response, identification and triage of Critical, High and Standard

cases to include large network outages, system degradation, VPN/AVPN/EVPN

and TCP/IP network support, NAT request, network device monitoring

(Spectrum/Citrix Patrol Console), enterprise server maintenance, meeting

and exceeding resolution standards set by McKesson. Platforms to include

Windows, Citrix, Linux/UNIX, Oracle, Interface management, and direct

coordination with upper level resources and teams.

-Application support for McKesson products to include Paragon, Horizon

Patient Folder (HPF), Horizon Clinical Infrastructure (HCI),

Pathways/Cloverleaf, Pharmacy, RX, and financial products. Direct

resolution of application services and monitoring, application workflows,

compiler and release services, scanning and faxing, processors, database

utilization. Assist with upgrade roll outs to identify and resolve issues

post go live stage.

-Internal McKesson support for vital server access tools for SecureLink,

CAF link, reflections, Toad, remote connection resolution, PC refresh, for

a wide variety of platform connections, troubleshooting of customer/client

server connection, isolate/test/repair VPN issues, router diagnostics and

WAN/LAN troubleshooting.

Network/System Administrator, United States Marine Corps, Jun 2010 - Apr


-Install, configure and maintain commercial-grade data network systems in

order to integrate secure and non-secure data, voice, and video into

higher, adjacent and subordinate network systems.

-Manage server hardware and software, Active Directory, DNS, Exchange,

creation of Active Directory users and computers, Organizational Units, and

applied share level permissions, as well as manage privilege user accounts.

Domain builds both in and virtual and physical environment, to support

various network operations.

-Plan and execute the integration of multiple information systems in a

networking environment through multiple data link sources. Evaluate and

resolve customer information system problems, and effect required hardware

upgrades and repair to maintain mission capability.

-Install, configure and manage deployed FortiNet 800 firewall suites.

Implement firewall polices as directed, monitor user traffic, address

security issues, and apply current Access Control Lists to hardware.

-Provide Tier I, II and III support for server, LAN and encryption issues.

-Ensure that IT polices are enforced and meet to provide secure network

usage and execution.

-Accountable for the maintenance and readiness of 391 end items worth

approximately 7.5 Million Dollars of equipment. Also accountable for 45

cryptographic classified items worth over $175,000 with zero losses.

Help Desk Supervisor, United States Marine Corps 2011-2012

- Experience in a Help Desk Supervisor position; with multiple technicians

addressing a wide array of technical issues to over 750 users in multiple

locations, on both Windows 7 and XP operating systems.

-Provide direct Tier I and II high quality support to high level staff

members in a VIP status and processed issues and tickets in a timely


-Planned the execution and supervision of the installation of over 900

assets, over three classifications of networks. Met each install phase

timeline and provided 100% functionality of all network assets to include

secure/non-secure client work stations, VoIP phones, network printers,

scanners, and video telecommunications equipment and peripherals.

-Ensured that all client assets are imaged appropriately, labeled, secured

in order to meet DoD and Information Assurance security polices set for the

use of DoD classified and unclassified networks.

-Plan network requirements for large scale multiple organizational

exercises, adjust network diagrams for changes in requirements.

-Maintain technical proficiency for all personnel within the team, to

include the scheduling of related job courses and certifications.

Aviation Operations Specialist, United States Marine Corps Aug 2003- Jun


-Responsible for the management of personnel to plan and compile daily

flight schedules for aviation assets and personnel, through the use of

multiple civilian and military systems. Supervised the tracking of training

of crewmembers for the use of scheduling and safety purposes.

-Tracked and reported total logged flight hours for pilots and aircraft

within the squadron to ensure accuracy to higher headquarters through the

use of multiple reporting systems. Accurate reports were crucial in

ensuring funds were being properly spent and reported throughout the


Security Clearance: Active DOD SECRET Security Clearance


Georgia Southern University, Statesboro, GA, Bachelor of Science

Information Technology (Junior) 2014 to present

Pensacola State University, Pensacola, FL, Associate of Applied Science

(Management and Marketing) 2012

Systems Experience

-Microsoft Server, Microsoft Exchange, Active Directory, DNS (2003 &


-Windows 7, XP, Linux Red Hat, Oracle

-CISCO Switches and Routers (EIGRP,EBGP, IBGP, OSPF) / CISCO VoIP Phones

-VMware and ESXi

-Fortigate Firewall Suite

-Microsoft Office 2010/2007, SharePoint Portal Administration, Spectrum

-Polycom & Tandberg Video Teleconferencing and media peripherals

McKesson Products HPF, Paragon, AdminRX, PCON, Revenue Cycle, Emergency

Department Products, Pathways/Cloverleaf

Specialized Skills

USMC Cyber Network Specialist Course, Twentynine Palms, CA 2010

USMC Aviation Operations Specialist Course, Meridian, MS 2003

USMC Deployed Security Interdiction Device Operator's Course (NETWORK

FIREWALL), Camp Lejeune, NC 2010

VMWare Design for Security, Camp Lejeune, NC 2010

General Dynamics COC Networkers Course, Camp Lejeune, NC 2010

General Dynamics COC Operators Course, Camp Lejeune, NC 2010

Theater Battle Management Core Systems (TBMCS), Hurlburt Field, FL 2006

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