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Technical Account Manager

Springfield Township, NJ
April 30, 2014

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Somerset, NJ



> Information Technology professional with over 9 years of experience in

Health Care and consulting industries with a reputation for accomplishing

difficult tasks in a timely fashion.

> Highly organized self-starter and articulate communicator who can

fluently speak the languages of both people and technology, blending

technical expertise with exceptional interpersonal skills while

interacting effectively with client, sales staff, and IT/engineering

team; adept at delivering presentations and demonstrations.


Project Management: IT Project Lifecycle

Value-Added Leadership

Customer Software Development Requirements Analysis

Cross-Functional Supervision

Implementation Management ROI Analysis Team

Building & Mentoring

Risk Management Costing & Budgeting

Client Relations & Presentations

Change Management Project Scheduling

Business & IT Planning

Portfolio Management Testing/QA/Rollout/Support

Vendor Management


Technical Account Director Advanced Health Media

New Providence, NJ

August 2010 - August 2013


* Increased revenue by 20% through influencing product design and

forging strong C-level relationships

* Turned around at risk-accounts by increasing customer service level

and satisfaction within 4 months

* Designed and implemented knowledge base with project tracking system

for account management and the IT team,

In turn, increased productivity by 25% enabling the reporting system

* Successfully implemented post launch strategy for 15 + new development


* Partnered with brand directors to complete the gap analysis and

successfully delivered the end solutions

* Streamlined systems to effectively manage client billing and implement

a new company benchmark

Position Profile:

* Managed 10 + Pharmaceutical client contracts such as Allergan, Baxter,

Cephalon, Human Genome Science, Meda, Merck, Otsuka, Santarus, Schering-

Plough, Valeant, and Watson (Actavis), 11 of 32 clients

* Grew existing accounts via developing comprehensive end-to-end solution

analysis identified by industry trends and client meetings

* Provided launch strategies, post launch debrief following each new

product launch with stakeholders

* Lead monthly meetings with Group Vice Presidents to formulate sales

strategies and initiates across all accounts

* Developed IT Roadmap for risk management, project management, project

plan, and budget

* Lead and coordinated software development and implementation efforts with

on-shore/ off-shore teams

* Communicated account Health status weekly with internal and external

stakeholder leveraging dashboards reports

* Lead weekly internal and external calls dealing with IT work

prioritization and review metrics

* Conducted QA testing and coordinated UAT efforts with client teams

* Served as a Subject Matter Expert on Health Care Compliance Reporting

relating to Sunshine Act

* Presented IT metrics and share industry's best practices with clients

during the quarterly business review meetings

* Oversaw IT adherence to established SLAs and SDLC process

* Identified and tracked trends across portfolio of accounts relating to

internal/external factors impacting clients,

resources and profitability

Biren Shah

Page Two

Account/Project Manager Diversified Media


Kenilworth, NJ

June 2007-Ocotober 2009


* Managed client contracts and deliverables resulting in over 90% of the

customer retention

* Lead and negotiated pricing of 12 + digital signage vendors throughout

United States and Canada

* Developed and presented monthly account health status and forecast at the

CXO level

Position Profile:

* Managed Digital Signage client contracts such as First Energy

Corporation, JcDecaux North America, and Unilever

* Lead multiple development and deployment initiatives to deliver customer


* Defined and directed project goals by meeting objectives and managed


* Managed end-to-end solutions to ensure successful roll out of systems

* Facilitated flawless project management with the internal and external

clients along with multidisciplinary team

* Mentored and lead personnel within a technical team environment

Project Manager C3i Inc

Morristown, NJ

July 2003 - June 2007


* Received pharmaceutical brand director recognition and reward for

superior project management talents

* Promoted to Project Manager Position in Fall of 2005; responsible for a

global team with 5 off-shore and 24 on-shore resources

* Mentored and trained various C3i and client team members

Position Profile:

* Managed Medical Device client contracts such as Cordis, DePuy Mitek,

Ethicon, Independence Technology, Medicis, and Vistakon, Vistakon Canada

* Conducted detailed forecasting for Operations Management and Workstation

Management Services

* Compiled data analysis, and created presentations of the call center

operations to present to upper management and clients

* Planned, Designed, and Implemented Process Improvement Strategies for the

internal operations via building knowledge base for the helpdesk

technicians and the pharmaceutical sales representatives

* Developed and implemented the project plans, attended the client

production meetings, and hosted weekly conference calls to manage current

and future project developments

* Participated in the Quality Control Process, which included live call

monitoring and performance coaching for the technicians

* Managed internal and external escalations to ensure proper mitigation in

a timely fashion

* Coordinated Technical Account Supervisor activities related to client

projects, including: hardware rollouts, application upgrades, and

realignment projects

* Prepared monthly invoices and annual employee performance appraisals


* Project Management Professional (PMP)


* Six Sigma Green Belt Certification,

May 2010

* Bachelor of Science in Telecommunications Management, Devry University,

North Brunswick, NJ, June 2003

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