acdxm4@r.postjobfree.com BIREN R SHAH
Somerset, NJ
http://www.linkedin.com/in/birenrshah
PROFESSIONAL PROFILE
> Information Technology professional with over 9 years of experience in
Health Care and consulting industries with a reputation for accomplishing
difficult tasks in a timely fashion.
> Highly organized self-starter and articulate communicator who can
fluently speak the languages of both people and technology, blending
technical expertise with exceptional interpersonal skills while
interacting effectively with client, sales staff, and IT/engineering
team; adept at delivering presentations and demonstrations.
CORE COMPETENCIES
Project Management: IT Project Lifecycle
Value-Added Leadership
Customer Software Development Requirements Analysis
Cross-Functional Supervision
Implementation Management ROI Analysis Team
Building & Mentoring
Risk Management Costing & Budgeting
Client Relations & Presentations
Change Management Project Scheduling
Business & IT Planning
Portfolio Management Testing/QA/Rollout/Support
Vendor Management
PROFESSIONAL EXPERIENCE
Technical Account Director Advanced Health Media
New Providence, NJ
August 2010 - August 2013
Accomplishments:
* Increased revenue by 20% through influencing product design and
forging strong C-level relationships
* Turned around at risk-accounts by increasing customer service level
and satisfaction within 4 months
* Designed and implemented knowledge base with project tracking system
for account management and the IT team,
In turn, increased productivity by 25% enabling the reporting system
* Successfully implemented post launch strategy for 15 + new development
projects
* Partnered with brand directors to complete the gap analysis and
successfully delivered the end solutions
* Streamlined systems to effectively manage client billing and implement
a new company benchmark
Position Profile:
* Managed 10 + Pharmaceutical client contracts such as Allergan, Baxter,
Cephalon, Human Genome Science, Meda, Merck, Otsuka, Santarus, Schering-
Plough, Valeant, and Watson (Actavis), 11 of 32 clients
* Grew existing accounts via developing comprehensive end-to-end solution
analysis identified by industry trends and client meetings
* Provided launch strategies, post launch debrief following each new
product launch with stakeholders
* Lead monthly meetings with Group Vice Presidents to formulate sales
strategies and initiates across all accounts
* Developed IT Roadmap for risk management, project management, project
plan, and budget
* Lead and coordinated software development and implementation efforts with
on-shore/ off-shore teams
* Communicated account Health status weekly with internal and external
stakeholder leveraging dashboards reports
* Lead weekly internal and external calls dealing with IT work
prioritization and review metrics
* Conducted QA testing and coordinated UAT efforts with client teams
* Served as a Subject Matter Expert on Health Care Compliance Reporting
relating to Sunshine Act
* Presented IT metrics and share industry's best practices with clients
during the quarterly business review meetings
* Oversaw IT adherence to established SLAs and SDLC process
* Identified and tracked trends across portfolio of accounts relating to
internal/external factors impacting clients,
resources and profitability
Biren Shah
Page Two
Account/Project Manager Diversified Media
Group
Kenilworth, NJ
June 2007-Ocotober 2009
Accomplishments:
* Managed client contracts and deliverables resulting in over 90% of the
customer retention
* Lead and negotiated pricing of 12 + digital signage vendors throughout
United States and Canada
* Developed and presented monthly account health status and forecast at the
CXO level
Position Profile:
* Managed Digital Signage client contracts such as First Energy
Corporation, JcDecaux North America, and Unilever
* Lead multiple development and deployment initiatives to deliver customer
commitments
* Defined and directed project goals by meeting objectives and managed
risks
* Managed end-to-end solutions to ensure successful roll out of systems
* Facilitated flawless project management with the internal and external
clients along with multidisciplinary team
* Mentored and lead personnel within a technical team environment
Project Manager C3i Inc
Morristown, NJ
July 2003 - June 2007
Accomplishments:
* Received pharmaceutical brand director recognition and reward for
superior project management talents
* Promoted to Project Manager Position in Fall of 2005; responsible for a
global team with 5 off-shore and 24 on-shore resources
* Mentored and trained various C3i and client team members
Position Profile:
* Managed Medical Device client contracts such as Cordis, DePuy Mitek,
Ethicon, Independence Technology, Medicis, and Vistakon, Vistakon Canada
* Conducted detailed forecasting for Operations Management and Workstation
Management Services
* Compiled data analysis, and created presentations of the call center
operations to present to upper management and clients
* Planned, Designed, and Implemented Process Improvement Strategies for the
internal operations via building knowledge base for the helpdesk
technicians and the pharmaceutical sales representatives
* Developed and implemented the project plans, attended the client
production meetings, and hosted weekly conference calls to manage current
and future project developments
* Participated in the Quality Control Process, which included live call
monitoring and performance coaching for the technicians
* Managed internal and external escalations to ensure proper mitigation in
a timely fashion
* Coordinated Technical Account Supervisor activities related to client
projects, including: hardware rollouts, application upgrades, and
realignment projects
* Prepared monthly invoices and annual employee performance appraisals
EDUCATION & TRAINING
* Project Management Professional (PMP)
Pursuing
* Six Sigma Green Belt Certification,
May 2010
* Bachelor of Science in Telecommunications Management, Devry University,
North Brunswick, NJ, June 2003