Manager Human Resources
Resume:
Warehouse Manager Supervisor
Kenneth T. Chapman
Mansfield, TX 76063
***********@*******.***
Accomplished General Warehouse Manager & Supervisor with strong experience
in warehousing strategies, and distribution of product through multiple
logistic channels, database management, report building, conflict
resolution, and communications. Excellent team management and building
skills, analytical and communication skills, annual budget and monthly
forecast. Detailed oriented with high attention to accuracy. Proven
ability to manage multiple projects in a fast paced environment.
o 5 "S" Lean Manufacturing
o Manage Large Teams
o P&L and Budgets
o Inventory Audits / Planning
o Human Resources
o Consumer Products
o Product Research
o Product Distribution
o Customer Satisfaction
o OSHA, DOT, MSDS
o Team Building /Development
Professional Experience
Exel Inc. City of industry, CA March 2012 - August 2013
Operations Warehouse Manager
Operations warehouse manager on site location home delivery logistics
operations for Crate & Barrel
o Manage office staff with 14 delivery teams in home delivery and store
truck deliveries, Cube Route creating and scheduling deliveries daily and
accommodate special request and dispatch operations to the fullest
ability within the 70hr driver guide line rule.
o Supervise and coordinate the activities of the warehouse operations daily
to ensure execution of focused strategies on home delivery customers.
o Always looking for opportunities of productivity improvements and help in
the development of goals and plan projects for the local operation.
o Analyze data on current processes to help meet established, goals in
customer survey; DOT regulations, safety training and future business
develop plans.
o Interact daily with other departments to resolve operational issues.
o Enforce Company Policy and all work rules and procedures keeping Company
Visions and Values
o I lead performance through the performance management process and provide
Management vision, coaching's, and communication to associates along with
an open door policy.
o Daily stand-up meetings to insure safety, and operational needs of the
business.
o Focus on team effort between all Exel associates and our customer
Exel Inc. Grapevine, TX
General Warehouse Operations Manager
Senior warehouse manager on site location home delivery logistics
operations for Sears
o Manage a team of three (3) Office Supervisors with 25 delivery teams
o Ensure Customer contract requirements are understood and utilized to meet
business expectations
o Commit to operate as an impetus for change - be proactive and creative
specific to improving & optimizing changes that enhance the Customer
value proposition
o Recognize/Develop opportunities for growth
o Demonstrate consistent awareness of the business profile as it changes
and understand respective ramifications
o Maximize the performance of the site warehouse management system to
ensure:
o Care, custody and control of Customer inventory
o Productivity and Space utilization (efficient product placement,
etc.)
o Accuracy (to floor and Customer book)
o Proper utilization of systems
o Manage a safe, secure, clean and fair work environment for Associates
o Manage and insure timely associate performance reviews, development,
succession planning, on-boarding and development of the Management Team.
o Ensure site operates to the routines outlined in the Time Allocation
Matrix and SOP's
o Ensure company policies are communicated, administered and enforced (i.e.
accounting, operational, regulatory and administrative)
o Participate in the management, training, development of
Supervisors/Managers as well as, hiring & retention of hourly and
supervisory staff consistent with the site turnover objectives
o Asset control responsibilities to ensure the Associates have required
tools to achieve success against their goals
o Leadership, design & execution of Workshop action plans, projects and
best practice sharing / implementation
o Develop / Achieve agreed budget, revenue, profit (P&L) for site
o Trend & Impact analysis that leads to execution of improvement action
plans regarding service levels to ensure that performance metrics to meet
Customer / vendor, and Exel (Balanced Scorecard) requirements
o Take an active role in site workload planning and volume forecasting
(i.e. staffing, equipment, space)
CONN'S APPLIANCE, Addison, TX March 2009 - april 2011
Service Center Warehouse Operations Manager
Managed a 55,000 square foot facility. Responsible for overseeing large
work teams that repaired electronics and appliances on site as well as
providing in-home service calls. Manage large work teams and oversee all
functions of the service center.
o Manage a team of three (3) department managers with twenty-four (24)
employees
o Distribution of all product through multiple logistic channels
o Responsible for all inventory audits, to include parts, product and
customer product
o Responsible for the inventory flow from vendor, through DC, to the stores
o Promoted within 12 months of being hired to Service Center Manager
o Exceeded customer satisfaction of +90% within two months of promotion,
this had not been met in over 2 years by previous service manager
o Handle all aspects of Human Resources within my service center
o Handle Profit and Loss budget and analysis
Circuit City, Central Mid-West Region april 2003 - april
2009
General Warehouse Operations Manager
Managed, maintained, and operated multiple service repair facilities in
Texas thru Oklahoma regions.
o Oversee team of four department managers with 145 plus employees in a
65,000 square foot facility
o Handle all hiring, terminations, and performance reviews
o Managed and maintain P&L and budgets
o Establish and maintain culture of continuous process improvement
o Set and attained financial targets; managed facility performance measures
o Coordinate cross functionality with retail, distribution, and reverse
logistics to effectively move repaired product throughout the supply
chain
o Influenced OEM's to provide timely support and economically viable repair
programs
o Inventory management of multimillion dollar including monthly cycle
counts and reconciliations
o Receive and repair in excess of 125,000 units yearly
o Cross dock 160+ store locations via multiple logistics channels
o Maintain all OSHA, MSDS and DOT regulations
o Met company KPI's through various production indicators
o Successfully implemented and maintained the 5 "S" philosophies throughout
the service centers
HOWROYD GROUP OF COMPANIES, Glendale, CA 1998-
2003
Inventory/Shipping Receiving Supervisor
THE VONS COMPANIES, INC, Arcadia, CA 1988-
1998
Administrative Services Supervisor
AWARDS
FY2009 - North Star Award Recipient, Circuit City Stores - Excellence in
Employee Engagement and Manager Effectiveness
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