Information Technology Sales
Resume:
BORIS SHAULOV
MARIETTA, GA 30062
********@*****.***
CERTIFICATI
OBJECTIVE
ONS
To obtain a solid position in the Information Technology field where I can hone my skills and help my CompTIA’s
company grow along with the ever changing world of technology. NET+ & A+
Microsoft MCP
EXPERIENCE Windows XP
Server 2003
Network and Desktop Support Technician January 2013 – February 2014
Network Computer Pros, Davie, Florida SKILLS IN
• Remote Desktop Support– Assisted multiple small businesses in everyday desktop issues. This FIELD
includes printing support, specialized software support, computer optimization, preventative Desktop:
Windows XP
monitoring, and other customer support software. I used software such as LogMeIn, GoToAssist
Win. Vista / 7
Corporate, TeamViewer, Level Platforms, and LabTech to remotely access client computers.
Windows 8
Skilled in the use of ConnectWise ticketing software to manage client issues.
• Onsite Network and Desktop Repair – Travelled to client sites to take care of tasks not remotely
Server:
repairable. Performed onsite service checks as preventative maintenance to minimize client issues. Windows Server
Performed network repairs and moves that included tasks such as punching down patch panels, 2003, 2008(r2),
moving servers, punching down voice and data wall jacks, using tone generator to hunt down 2008, SBS 2011,
network issues, re-configuring routers and exchange server forward and reverse DNS pointers 2012
during ISP change or upgrade, and other tasks involved with onsite network and desktop support.
Software/
Network:
Network and Systems Administrator August 2007 – March 2011
Active Directory
Interactive College of Technology, Chamblee, Georgia
IIS
• Data Center Planning, Implementing, & Maintaining– Responsible for all software imperative DNS
to daily function of the entire college nationwide as well as any data center equipment, such as DHCP
servers, UPS’s, switches, phone systems, racks, and cooling mounts. Maintained integrity of Data FTP
Center by writing and following strict Disaster Prevention Plan. Exchange Server
• Ensure Data & Voice Services- Maintained LAN’s and WAN’s through switching/routing tables
NT Backup
as well as corresponded with vendors such as Paetec and Digitel to ensure any network issues
Acronis True
behind the d-marc or phone system, respectively is taken care of properly.
Image
• End User Productivity Support – Ensured systems were properly functioning inthe Data Center
Symantec Ghost
as well as client workstations, and maintained the organization’s DNS records and Active Backup Exec
Directory Global Security Policies to ensure a professional and functional business environment.
Static IP
Special Achievements Addressing
• Migrated campus to a new building in Greenspoint Texas while on a strict deadline to install a Domain/Local
Computer
new lab in the other two campuses in Texas, building several new Data Centers for the company,
Policy
and segmenting the student network and the administrative network in the main campus at
Chamblee, all in the midst of renovations at the buildings.
Nortel Telephone
• Built the entire network and data center for Peachtree Credit (sister company) with the assistance Programming
of one work-study in under two business weeks.
Multi-Function
Firedog PC Repair Specialist February 2006 – June 2007 Corporate
Copier/Printer
Circuit City Stores, Conyers, Georgia
Programming
• Installed / Repaired Customer Equipment – Installed new equipment and when necessary,
V-LAN’s
properly diagnosed and repaired customer laptops, desktops, and other electronic equipment.
VPN’s
ACL Firewall
• Maintain Inventory -Created work order tickets for each repair, and ensuredrepairs/installations Static Routing
were completed by the due date. Suggested new method of monitoring parts and inventory,and ACTIVITIES&
implemented the method consequentially creating an electronically viewable inventory of all AWARDS
parts and PC’s repaired /to be repaired as opposed to the less appealing paper method which Certificate or
Recognition –
took productivity away from management.
Leader in Sales,
• Assist in Sales – Assisted and informed customers about different types of processors, hard
Circuit City,
drives, etc., and explained the significance of those differences to them. Awarded certificate as
2006
number one in sales during month of December of 2006.
Certificate of
Help Desk Associate Merit, Interactive
March 2005 – September 2005
College of
Akersoft Technologies, Atlanta, Georgia
Technology,2007
• Worked on basic PC Hardware Issues -Determined cause of system malfunctions,re-installed
operating systems, software, drivers, and imaged the machine after the system was completed. Certificate of
• Help Desk Phone Support –Courteously answered IT Department Lines and logged trouble Merit, Interactive
tickets into a Microsoft Access database, then updated each ticket as needed. College of
• Assisted Network Administrator –Performed basic functions as assistant in training to the Technology,2008
Network Administrator, including but not limited to connecting 66 blocks on phone systems,
TEE Award for
running network cable through drop ceiling, punching down cable on patch panel as well as
showing Extra
modular jack, etc. Worked on anything that needed to be done and requested assistance from
Effort in the
Network Administrator when uncertain about something.
company,
Interactive
College of
EDUCATION Technology,2008
Bachelors of Science, Network Technology May 2011 – June 2012
Certificate of
Lagrange College, Lagrange, Georgia
Merit, Interactive
College of
One year of advancing my understanding in information Technology while gaining credits towards my Technology,2009
bachelors degree by taking classes such as:
• Algorithm Manipulation Certificate of
• Java Programming Merit, Interactive
College of
• Microsoft Visual Studio Programming
Technology,2010
• Advanced Composition and Grammar
• Calculus Certificate of
Merit, Interactive
College of
Information Technology, Associate of Science July 2005 – August 2007
Technology,2011
Dekalb Technical College, Covington, Georgia
Program focused on network administration in a Microsoft Server environment. Education included:
• IT Project Management
• Technical Documentation
• Visual Network Analysis
• Hardware and Software Network Integration
• Networking Protocols
• On hands projects such as building entire MS Server 2003 Network & configuring every step
from Active Directory and DNS to DHCP.
Participated in AITP (Association of Information Technology Professionals) as the Vice President in
2006. As the Vice President I participated at the AITP Conference in Detroit Michigan, and networked
with many influential people who were able to teach me the politics of Information Technology.
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