Manager Service

Desiree Nitsche

***************@*****.***

***** **** **** *****: 847-***-****

Crest Hill, IL 60403

Dedicated human service based professional : With over thirteen years of experience, consistently achieve

solution oriented skills and various methods, guidance with treatment/service plan, generated tools/coping

skills, advocated for clientele in crisis.

Exceptional professional and leader of client-focused teams ; Integrated organizational skills, collaborated

with staff about client’s treatment/service plans, facilitated client meetings targeted towards goal attainment.

Instilled a motivated commitment as a team leader, while offering clientele educational and community

resources.

Areas of Expertise

Domestic Violence and Sexual Executed security and safety Integrated extensive

Assault advocate procedures professional knowledge.

Developed client targeted methods Creative Team Building Maintaining Documentation

and principles to aid with client and filing.

Managed clientele case loads

change.

Provided educational resources

Human Development

Mental Health Professional and community support to

clientele.

Nanny

Case Manager

Professional Experience

2012-current

Care.com

Nanny/childcare, Lockport, IL

•Supervise 1-year old twin babies and a 5 year old boy, while providing encouragement, guidance and disciplinary guidelines and rules.

•Facilitate age appropriate activities, games and educate Kindergarten related lessons, while promoting development.

• Provided housekeeping and documented the children’s daily behaviors, including health, social interactions and areas of improvement.

•Integrated character development, while instilling positive reinforcement and praising with a reward system for good behaviors.

2011-2011

Association for Individual Development, Aurora, IL

Mental Health Professional

Answered crisis hotline, offered coping skills, resources, safety procedures to clientele in a crisis situation.

Completed legal documentation and maintained client’s confidentiality rights and safety.

Monitored client administration of medication for side effects and abnormal symptoms.

Facilitated residential house meetings with clients with the focus of solving problems and/or inquiries.

Assisted clients with service plan by transporting them to doctor’s appointments, grocery store, obtain

weekly paychecks.

Community Crisis Center, Elgin, IL

Case Manager 2008-

2010

Facilitated adult/youth groups focused on life skills, shelter guidelines/rules, skill building, and behavioral

management with the goal to increase client’s personal empowerment.

Managed client caseloads while meeting consistently with the clients, on a weekly basis to monitor

progression in service plan

Answered crisis hotline, offered coping skills, resources, safety procedures to clientele in a crisis situation.

Advocated clients resulting from domestic violence and/or sexual assault crises, while providing legal

advice, offering safety procedures/plans emotional support and coping skills.

Attended weekly meetings with staff with the objective of collaborating client’s service plan, to discuss

housing options, and explore community and economic resources.

Summary

• Executed strong leadership, crisis intervention strategies and communication skills, while advocating for clients cognitive, emotional,

and physical needs.

• Instilled an array of coping skills, offered educational knowledge, insight, community/economic resources, housing referrals, while

adhering to safety policies and procedures.

• Facilitated various group and individual meetings with the objective to address clients concerns, problems, inquires and offer

educational resources to manage both residential and shelter housing programs.

Education and Training

Argosy University Schaumburg, IL 2011-Current

Master of Arts in Community Counseling G.P.A. 3.13

Northern Illinois University Dekalb, IL 2003-2008

Bachelor of Consumer Sciences and emphasis in Family and Social Services

Training: Completed three month internship at Community Crisis Center for Bachelors degree at

Northern Illinois University. Completed forty hours of training in both Domestic Violence and Sexual

Assault education. Obtained Leadership Choice Award in 2008 at Northern Illinois University College. Certified in First Aid, Crisis

Prevention Intervention and CPR.

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