Erika L. Holliday 313-***-****

***** ******** *****, *** * acdx9r@r.postjobfree.com

Grand Blanc, MI 48439 www.linkedin.com/in/hollidayerika

SUMMARY

A conscientious, high integrity laboratory professional with experience in blood testing,

procedures development, validation testing, and training. Excellent written and verbal

communication skills. Proficient with the Microsoft Office suite. Support positive work

environment through open communications and free exchange of ideas. Experience in

working in a highly regulated environment.

• Performed equipment and computer • Extensive supervisory and coaching

system validation testing experience

• Delivered training to line staff and • Developed procedural and training

management documents

• Received a National Red Cross Level 1 • Investigated testing problems and

Tiffany Award for management skills developed corrective actions

.

PROFESSIONAL EXPERIENCE

American Red Cross National Testing Laboratory, Detroit, MI 2004 - 2014

Laboratory Supervisor

Oversaw the production of immunohematology test results, ensuring that results were

obtained in compliance with FDA pharmaceutical manufacturing regulations, cGMP, Red

Cross procedures, and other regulations specified by other agencies such as CLIA and

AABB.

• Performed manual and automated ABO/Rh/TP/CMV testing and antibody screening

• Trained new and incumbent staff on automated ABO/Rh and laboratory computer

system to maximize production efficiency

• Identified and immediately corrected a test results interpretation training gap through

the problem management process.

• Led the implementation of Hemoglobin S testing at the testing lab. The project was

implemented on time, minimizing cost and meeting the needs of our customers.

• Executed computer systems and blood testing equipment validations

American Red Cross National Testing and Reference Laboratories, Charlotte, NC

Procedures Development Associate, Test Result Management System (TRMS)

Project, 2002-2004

Collaborated with end users to determine and develop user requirements for the

Surround laboratory computer system.

• Configured client databases, including adding, deleting, and modifying users

Erika L. Holliday 313-***-**** Page Two

• Managed database requests initiated by the client, improving customer service

• Performed Installation and Performance Qualification testing identifying gaps

between the procedures and computer functionality

• Recognized as a subject matter expert and provided information during development

of end user procedures. Provided validation and application support.

Procedures Development Associate, Laboratory Information System Project (LIS),

1998-2002

Developed standardized procedures and training materials for end users. Performed

validation testing and conducted “train-the-trainer” courses.

• Conducted train-the-trainer courses for the LIS which was implemented in Charlotte

testing lab to automate process controls

• Provided technical support during implementation

• Incorporated end user input while developing standard operating procedures

EDUCATION / TRAINING

Bachelor of Science, Biology

University of Michigan, Ann Arbor, MI

“The Ultimate Supervisor” and “Project Management for Organizations” courses

Completed “ESI Project Management”, “The Ultimate Supervisor”, and Integrity

Systems “The Customer” Courses

Certified as a Biomedical Training System (BiTS) Classroom Instructor

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