Customer Service Representative
Resume:
Williamsville, New York *4221
******.*******@*****.***
EDUCATION
Niagara County Community College, Sanborn, New York
Associate Degree in Applied Science: Business Administrative Assistant
December 2010
RELATED WORK EXPERIENCE
M &T Bank, Williamsville, New York
Customer Service Representative, 2011-2014
Inbound Call Center Agent for the Telephone Banking Center
Educated each customer on the accounts they currently have with the bank
including: balances, fees, deposits, and installment loans
Processed and sent out information relating to sending out titles, and lien
releases for closed out installment loans
Processed balance transfers for credit cards, transfer of funds from one
account to another, and processed payments for loans, lines of credit, and
credit cards.
Basic Mortgage questions dealing with payments, breakdown of payments, and
year end information, and assistance with escrow related questions.
Teletech, Niagara Falls, New York
Customer Service Representative, 2007-2009
Inbound Call Center Agent for United Healthcare with regards to Medicare
Advantage Plans and Medicare Part D Plans
Educated each customer about specific plans in order to assist them in
their decision
Processed and resubmitted claims for payment
ADDITIONAL WORK EXPERIENCE
Wal-Mart, Clarence, New York
Cashier/Customer Service, 2007
Processed returns for customers
Basic Cashier duties
Target, Williamsville, New York
Cashier/Customer Service, 2005-2007
Trained new employees on cash register
Processed returns for customers
Basic Cashier Duties
COMPUTER SKILLS
MS Word, MS Excel, MS Access, Windows XP, Windows Vista
Daniel F. Harla
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