Customer Service Sales

Abigail K. Lerch

**** ******** ******, *********, ** 17603 * 717-***-**** * ********@*****.***

Objective

To obtain a position in the hospitality sales & marketing fields that utilizes my strengths and experiences, while providing an

opportunity for personal and career growth.

Skills Profile

- Three years in hotel and hospitality sales and marketing

- Previous experience hiring, training, managing and scheduling staff

- Twenty years in hospitality, customer service, food and beverage and management

- Excellent work record, achievements, leadership positions and attendance

- In-depth knowledge of standard operating procedures for hotels, restaurants and retail establishments

Employment History

Director of Sales and Marketing, Director of Services August 2010 - Present

The Country Inn of Lancaster, Lancaster, PA

- Created and implemented hotel employee policy, attendance and vacation time tracking

- Human resources – hiring, training and managing staff of 25-30

- Increased guest satisfaction rating, return guest rate, overall sales

- Initiated sales increases over a three year period of $750,000 via on-line, direct contact, sales missions, and follow-

up

- Lead voice in rebranding hotel, worked directly with Creative Director to update and rebrand all collateral and sales

material

Community Supported Agriculture Sales Asst. and Warehouse Worker January 2007 – January 2010

Lancaster Farm Fresh Co-Operative, Leola, PA

- Assisted Community Supported Agriculture Sales department in contacting customers to collect payment

- Followed up with payment plans for customers

- Collected payments, processed payments and sent receipts for said payments

- Sales of CSA shares via phone

- Packing and processing orders for wholesale accounts

- Packing and processing orders for CSA shares

- Loading and unloading trucks

Server, QA and Bartender July 2005 – January 2010 (periods

of employment over 4 years)

Ruby Tuesday, Lancaster, PA

- Responsible for extensive menu and drink knowledge

- Order taking, upselling, entering and delivery

- Customer service, complaint handling and duties as assigned

- Safe and legal service of alcoholic beverages

- Ensuring orders delivered out of the kitchen were in accordance with the company standard

INDUSTRY ACCOMPLISHMENTS January 2012 - Present

Lancaster Lodging Attractions and Meeting Association

- Board member of 70+ member organization representing Lancaster County at over 25 missions each year

- Elected President of the Board January 2014

Activities

- Avid heirloom gardener, aspiring homesteader, future farmette owner

- At-home wholesale business owner of children’s clothes and crafts The Kingston Collective, Lancaster, PA

Professional References Available Upon Request

Contact this candidate