Customer Service Security
Resume:
Derrick J. Gladmon
Baltimore, MD 21202
410-***-**** ext. 533
********@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated and diligent U.S. Navy Veteran with over 3 years of experience in a variety of security
positions including CCTV surveillance and security system installation technician. Team player with a
commitment to attention to detail and who genuinely cares about others and the mission of my
organization. Can learn skills quickly and have the ability to self motivate.
LIST OF SKILLS
Electronic Theory and Principles Telecommunications Systems and Installation
Low Voltage Wiring Principles Audio/Visual, Home Theater, Satellite and Cable TV
Low Voltage Material applications Installation, maintenance and troubleshooting
Computer Systems Integration Communication Skills and System Completion
Security Systems Integration Blueprints and Schematics
Health Monitoring and Security Customer Service
Fire Alarm Systems Installation Computer applications
EDUCATION
Lincoln College of Technology Columbia, MD
Electronic Systems Technician Certification
Community College of Baltimore County Baltimore, MD
Computer Applications Certificate
(MS Word, Excel, Outlook, PowerPoint, Internet)
University of Maine at Augusta Augusta, ME
General Education Courses
(English 101/103, Psychology 100/301, Sociology 101,
Interpersonal Communications)
Commonwealth of Virginia Department of Criminal Justice
Private Security System Technician Registration
State of Maryland
Security Systems Technician's License
WORK HISTORY
Maryland Center for Veterans Education & Training, Inc. Baltimore, MD
1st Platoon Leader/Driver Jul 2013 to the Present
Schedule and dispatch veterans to appropriate locations, according to supervisor requests, specifications,
or needs, using radios, telephones, or word of mouth. Monitor personnel locations and space utilization to
coordinate service and schedules. Relay work orders, messages, or information to or from students and
supervisors. Prepare daily work and shuttle schedules.
Alarm Security Group (ASG Security) Beltsville,MD
Fire Alarm Installation Technician Aug 2011 to December 2012
Examined systems to locate problems, such as loose connections or broken insulation. Tested backup
batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and
to diagnose malfunctions. Mounted and fastened control panels, door and window contacts, sensors, or
video cameras and attached electrical and telephone wiring to connect components. Installed, maintained,
or repaired security systems, alarm devices, or related equipment, following blueprints of electrical
layouts and building plans. Fed cables through access holes, roof spaces, and cavity walls to reach fixture
outlets; then positioned and terminated cables, wires and strapping. Inspected installation sites and studied
work orders, building plans, and installation manuals to determine materials requirements and installation
procedures. Adjusted sensitivity of units, based on room structures and manufacturers' recommendations,
using programming keypads. Tested and repaired circuits and sensors, following wiring and system
specifications. Drilled holes for wiring in wall studs, joists, ceilings, or floors. Demonstrated systems for
customers and explained details, such as the causes and consequences of false alarms.
Legal Services Assoc (LSA) Baltimore, MD
Security Officer at Oriole Park Jan 2011 to Aug 2011
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard
against theft and maintain security of premises. Wrote reports of daily activities and irregularities such as
equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Called
police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answered alarms and investigated disturbances. Circulated among visitors, patrons, or employees to
preserve order and protect property. Patrolled premises to prevent and detect signs of intrusion and ensure
security of doors, windows, and gates. Operated detecting devices to screen individuals and prevent
passage of prohibited articles into restricted areas. Answered telephone calls to take messages, answered
questions, and provided information during non-business hours or when switchboard was closed. Warned
persons of rule infractions or violations, and apprehended or evicted violators from premises, using force
when necessary. Monitored establishment activities to ensure adherence to all state stadium authority
regulations and company policies and procedures. Observed visitors and stadium operations for irregular
activities such as assault or theft by employees or patrons, using audio and video equipment.
Maryland Center for Veterans Education & Training, Inc. Baltimore, MD
Driver Jul 2009 to Oct 2012
Complied with traffic regulations to operate vehicles in a safe and courteous manner. Maintained order
among passengers during trips to ensure safety. Checked the condition of a vehicle's tires, brakes,
windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything was in working
order. Reported any van malfunctions or needed repairs. Picked up and dropped off passengers at
regularly scheduled locations, following strict time schedules. Maintained knowledge of first-aid
procedures. Prepared and submitted reports that may have included the number of passengers or trips,
hours worked, mileage, and fuel consumption. Read maps and followed written and ve rbal geographic
directions.
United States Navy Meridian, MS
Supply Clerk
Ordered, stocked, and issued repair parts, clothing and general supplies. Maintained financial records and
accounting systems. Maintained inventory databases for material stocked in shore based warehouses and
ship storerooms. Performed duties associated with hazardous material control and management.
Organized and maintained databases, correspondence files, and reports. Maintained logistics and financial
publications and CD-ROM libraries. Also worked as Shore Patrol Officer. Served four years on active
duty.
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